Title: Orders not completing correctly Last modified: January 3, 2023 --- # Orders not completing correctly * Resolved [jbender929](https://wordpress.org/support/users/jbender929/) * (@jbender929) * [3 years, 5 months ago](https://wordpress.org/support/topic/orders-not-completing-correctly/) * Recently I have noticed an increase in subscriptions being set to pending/cancelled and it appears to be caused by an order not completing correctly. The payment is going through, and the order shows as completed but I get an error in the Order Notes. * ![](https://i0.wp.com/i.ibb.co/LdKNPJk/Screenshot-2023-01-03-at-3-02-59-PM.png? ssl=1) * Normally after the order is approved it shows that the order is changed from Pending to Completed. But on some transactions I’m seeing the error in the image. I’ve noticed that the error shows up when the billing email address is different from users account email address. This first started happening after updating to v7.2.0 on December 20th, 2022. Prior to that we didn’t have any issues emails not matching. * I’ve searched all over to see if that error is coming from Woocommerce/ Woocommerce Subscriptions or my payment gateway plugin. I haven’t been able to find anything about the error message. * This is all that shows in the logs: * ```wp-block-code 2023-01-03T01:21:38+00:00 ERROR Status transition of order #559514 errored! 2023-01-03T01:27:45+00:00 ERROR Status transition of order #559516 errored! 2023-01-03T01:31:29+00:00 ERROR Status transition of order #559519 errored! 2023-01-03T02:11:33+00:00 ERROR Status transition of order #559526 errored! 2023-01-03T03:08:55+00:00 ERROR Status transition of order #559531 errored! 2023-01-03T03:51:43+00:00 ERROR Status transition of order #559545 errored! 2023-01-03T03:53:48+00:00 ERROR Status transition of order #559547 errored! 2023-01-03T05:03:17+00:00 ERROR Status transition of order #559560 errored! 2023-01-03T05:06:16+00:00 ERROR Status transition of order #559562 errored! 2023-01-03T05:07:12+00:00 ERROR Status transition of order #559564 errored! 2023-01-03T05:09:33+00:00 ERROR Status transition of order #559566 errored! 2023-01-03T05:30:09+00:00 ERROR Status transition of order #559573 errored! 2023-01-03T08:10:29+00:00 ERROR Status transition of order #559593 errored! 2023-01-03T09:37:16+00:00 ERROR Status transition of order #559601 errored! 2023-01-03T09:40:38+00:00 ERROR Status transition of order #559604 errored! 2023-01-03T09:41:23+00:00 ERROR Status transition of order #559606 errored! 2023-01-03T14:19:50+00:00 ERROR Status transition of order #559610 errored! 2023-01-03T15:05:52+00:00 ERROR Status transition of order #559752 errored! 2023-01-03T15:10:25+00:00 ERROR Status transition of order #559766 errored! 2023-01-03T15:22:49+00:00 ERROR Status transition of order #559770 errored! ``` * That’s just for today. That’s what multiple days of logs show. * This is causing subscriptions to stay on pending until a certain time has passed, then it switches to cancelled. * Any help would be appreciated. * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): https://xxxxxxxxxxxxxx.org Site address (URL): https://xxxxxxxxxxxxxx.org WC Version: 7.2.2 REST API Version: ✔ 7.2.2 WC Blocks Version: ✔ 8.9.2 Action Scheduler Version: ✔ 3.5.3 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 100 MB PHP Time Limit: 3600 PHP Max Input Vars: 10000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 50 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC 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sp_statistic: 4 sp_table: 1 sp_team: 2 team: 45 vc_settings_preset: 3 wpcf7_contact_form: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (45) ### Ivory Search: by Ivory Search – 5.4.10 Akismet Anti-Spam: by Automattic – 5.0.2 Authorize.Net WooCommerce Addon: by Syed Nazrul Hassan – 1.0.6 Brain Honey Integrator: by Ammon Lee – 1.0.0 CA Integrator: by Ammon Lee – 1.0.0 Classic Editor: by WordPress Contributors – 1.6.2 Contact Form 7: by Takayuki Miyoshi – 5.7.1 WooCommerce Coupon Generator: by Jeroen Sormani – 1.2.0 Disable Comments: by WPDeveloper – 2.4.2 Knowledge Base for Documents and FAQs: by Echo Plugins – 9.20.0 Enable Media Replace: by ShortPixel – 4.0.1 FileBird Lite: by Ninja Team – 5.1 Form Maker: by 10Web Form Builder Team – 1.15.7 Site Kit by Google: by Google – 1.90.0 Indeed My Team (Visual Composer Version): by indeed – 3.2 Jetpack: by Automattic – 11.6 Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by 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WooCommerce Subscriptions: by WooCommerce – 4.7.0 WooCommerce: by Automattic – 7.2.2 WP Bulk Delete: by Xylus Themes – 1.2.3 WP File Manager: by mndpsingh287 – 7.1.7 LiveChat: by LiveChat – 4.5.8 WP Mail SMTP: by WPForms – 3.7.0 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.10 Wordpress User Integration: by Ammon Lee – 1.0.0 ### Inactive Plugins (10) ### Akismet: by Automattic – 2.5.6 Alligator Popup: by cubecolour – 1.2.1 BAW Login/Logout menu: by Juliobox – 1.3.3 Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0 Import and export users and customers: by codection – 1.21.3 Manual Credit Card Processing for WooCommerce: by WooDev – 1.6.1 Quick Reports for WooCommerce: by theDotstore – 2.7.1 Search and Navigation Popup: by WP OnlineSupport Essential Plugin – 1.1.1 Simple Require Login: by timmcdaniels – 0.2 Woocommerce Cart Limit: by Webman Technologies – 1.2 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: #7 - /shop/ Cart: #8 - /cart/ Checkout: #7169 - /checkout/ My account: #7158 - /my-account/ Terms and conditions: #37821 - /terms-and-conditions/ ### Theme ### Name: Salient Child Theme Version: 0.1 Author URL: Child Theme: ✔ Parent Theme Name: Salient Parent Theme Version: 13.0.5 Parent Theme Author URL: https://themeforest.net/user/themenectar WooCommerce Support: ✔ ### Templates ### Overrides: salient/woocommerce/cart/mini-cart.php salient/woocommerce/checkout/form-checkout.php salient/woocommerce/checkout/review-order.php salient/woocommerce/checkout/terms.php salient/woocommerce/content-product.php salient/woocommerce/content-single-product.php salient/woocommerce/loop/add-to-cart.php salient/woocommerce/loop/loop-start.php salient/woocommerce/myaccount/form-login.php version 6.0.0 is out of date. The core version is 7.0.1 salient/woocommerce/single-product/product-image.php salient/woocommerce/single-product/rating.php salient/woocommerce/single-product/tabs/description.php salient/woocommerce/single-product/tabs/tabs.php salient/woocommerce/single-product/title.php salient/woocommerce/single-product-reviews.php Outdated Templates: ❌ Learn how to update ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://xxxxxxxxxxxxxx.org Subscription Statuses: trash: 30 auto-draft: 8 wc-active: 6757 wc-expired: 141445 wc-pending: 27 wc-on-hold: 7734 wc-cancelled: 2768 WooCommerce Account Connected: ✔ Yes Active Product Key: ✔ Yes Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: United States (US) — Utah ### Subscriptions by Payment Gateway ### Authorize.Net Cards Settings: trash: 23 wc-active: 4941 wc-cancelled: 934 wc-expired: 35780 wc-on-hold: 79 wc-pending: 12 ### Payment Gateway Support ### Authorize.Net Cards Settings: products refunds ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2023-01-04 19:46:26 +00:00 Options: ✔ Notes: 112 Onboarding: completed ### Action Scheduler ### Complete: 97,330 Oldest: 2022-12-05 14:35:36 +0000 Newest: 2023-01-03 22:48:15 +0000 Failed: 1,904 Oldest: 2020-04-05 20:25:18 +0000 Newest: 2022-12-20 17:33:10 +0000 Pending: 5,815 Oldest: 2023-01-03 22:49:56 +0000 Newest: 2024-01-03 22:31:00 +0000 ### Status report information ### Generated at: 2023-01-03 22:50:14 +00:00 ` ``` Viewing 1 replies (of 1 total) * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 5 months ago](https://wordpress.org/support/topic/orders-not-completing-correctly/#post-16341085) * Hi [@jbender929](https://wordpress.org/support/users/jbender929/) * Thanks for reaching out! * > Recently I have noticed an increase in subscriptions being set to pending/cancelled > and it appears to be caused by an order not completing correctly. The payment > is going through, and the order shows as completed but I get an error in the > Order Notes. * I understand that you are using the premium plugin, [WooCommerce Subscriptions](https://woocommerce.com/products/woocommerce-subscriptions/?quid=dbd1e23b89289fe1845e9e5de9815d81) for orders affected by your issue here. * If you have a valid subscription with us, can you please [open a support request](https://woocommerce.com/my-account/create-a-ticket/) for us to investigate further about your issue? * Please include a link to this forum thread for us to check what has been done so far. * Thanks! Viewing 1 replies (of 1 total) The topic ‘Orders not completing correctly’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 1 reply * 2 participants * Last reply from: [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/orders-not-completing-correctly/#post-16341085) * Status: resolved