Title: Orders not processing (subscriptions)
Last modified: June 19, 2017

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# Orders not processing (subscriptions)

 *  Resolved [wesmcdermott](https://wordpress.org/support/users/wesmcdermott/)
 * (@wesmcdermott)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/orders-not-processing-subscriptions/)
 * Hi,
 * Have tried to get this working but no luck so far. I fill in the required info
   it does create a customer within stripe dashboard but no charge is taken. The
   green tick appears after filling out payment info, and then you see the processing
   text, then it redirects to error page.
 * Here’s the shortcode I’m using:
 * [direct-stripe type=”subscription” amount=”test”]

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [wesmcdermott](https://wordpress.org/support/users/wesmcdermott/)
 * (@wesmcdermott)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/orders-not-processing-subscriptions/#post-9242827)
 * I have a two stripe profiles for the same account, one is for my site which is
   a UK website, and the other profile is for the US website. The UK direct stripe
   setup works fine, but even after using the same process as the UK site (using
   the US profile keys) I cannot get it working at all. The message I get in stripe
   logs is:
 * Status 404
 * Request POST body:
 *     ```
       {
         "customer": "cus_As8wFdYFlq2UIk",
         "plan": "yearlystandard",
         "metadata": {
           "description": ""
         }
       }
       ```
   
 * Response Body:
 *     ```
       {
         "error": {
           "type": "invalid_request_error",
           "message": "No such customer: cus_As8wFdYFlq2UIk",
           "param": "id"
         }
       }
       ```
   
 *  Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * (@nahuelmahe)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/orders-not-processing-subscriptions/#post-9244326)
 * Hello [@wesmcdermott](https://wordpress.org/support/users/wesmcdermott/),
 * Thank you for using Direct Stripe.
 * Are your two websites sharing the same WordPress admin area? And users?
 * It seems that the user for this transaction has a stripe ID in the WordPress 
   admin area but is unknown in Stripe account.
 * Could you try deleting the Stripe ID of this user in your WordPress admin and
   try a new transaction?
 * Best regards,
 *  Thread Starter [wesmcdermott](https://wordpress.org/support/users/wesmcdermott/)
 * (@wesmcdermott)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/orders-not-processing-subscriptions/#post-9248981)
 * Hi [@nahuelmahe](https://wordpress.org/support/users/nahuelmahe/),
 * That sorted the issue thanks. I’ve just done a transaction with a new user account
   🙂
 * PS. I’m not getting an email to say that the transaction has been successful,
   despite me writing the emails and selecting the boxes for them to send within
   the admin area od the direct stripe plugin?
 *  Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * (@nahuelmahe)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/orders-not-processing-subscriptions/#post-9251141)
 * Hello [@wesmcdermott](https://wordpress.org/support/users/wesmcdermott/),
 * Thanks again for using Direct Stripe. I’m glad you got it working!
 * Except for the email part.. Did you check your spam folder?
 * Did you check your WordPress installation sends emails (like through forms) correctly?
 * Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Orders not processing (subscriptions)’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/direct-stripe_7787ff.svg)
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 * 4 replies
 * 2 participants
 * Last reply from: [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/orders-not-processing-subscriptions/#post-9251141)
 * Status: resolved