Title: Orders not syncing Last modified: October 13, 2017 --- # Orders not syncing * Resolved [horsetags](https://wordpress.org/support/users/horsetags/) * (@horsetags) * [8 years, 8 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/) * Hi, * Tried 3 times now. * Everything fine but no orders are being synced. * I have php7 and mysql 5.6 so not sure why. * I have tried a test order but that is not being picked up in my mailchimp account. * Although i have a free account at the moment, i cannot see me upgrading to a paid account if i cannot get this working. * Woo status report * ### WordPress Environment ### * Home URL: [https://www.g4cshop.co.uk](https://www.g4cshop.co.uk) Site URL: [https://www.g4cshop.co.uk](https://www.g4cshop.co.uk) WC Version: 3.1.2 Log Directory Writable: ✔ WP Version: 4.8.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB * ### Server Environment ### * Server Info: LiteSpeed PHP Version: 7.0.24 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.54.0 OpenSSL/1.0.2k * SUHOSIN Installed: – MySQL Version: 5.6.36 Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 3.1.2 WC Database Prefix: wp_ woocommerce_sessions: ✔ woocommerce_api_keys: ✔ woocommerce_attribute_taxonomies: ✔ woocommerce_downloadable_product_permissions: ✔ woocommerce_order_items: ✔ woocommerce_order_itemmeta: ✔ woocommerce_tax_rates: ✔ woocommerce_tax_rate_locations: ✔ woocommerce_shipping_zones: ✔ woocommerce_shipping_zone_locations: ✔ woocommerce_shipping_zone_methods: ✔ woocommerce_payment_tokens: ✔ woocommerce_payment_tokenmeta: ✔ MaxMind GeoIP Database: ✔ * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (31) ### * 404page – your smart custom 404 error page: by Peter Raschendorfer – 3.2 Contact Form 7: by Takayuki Miyoshi – 4.9 Custom Related Products for WooCommerce: by Scott Nelle – 1.3 Facebook for WooCommerce: by Facebook – 1.6.1 Finale – WooCommerce Sales Countdown Timer & Discount Plugin Lite: by XLPlugins – 1.3.3 Imagify: by WP Media – 1.6.11 MailChimp for WooCommerce: by MailChimp – 2.0.2 Nextend Facebook Connect: by Nextendweb – 2.0.2 Nextend Google Connect: by Roland Soos Jamie Bainbridge– 1.6.1 * oik weight zone shipping: by bobbingwide – 0.1.2 Redirection: by John Godley– 2.7.3 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.3.1 Two Factor Authentication: by David Nutbourne + David Anderson original plugin by Oskar Hane – 1.2.30 * UpdraftPlus – Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.13.11 * WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.2.2 WooCommerce Thank You Page – NextMove Lite: by XLPlugins – 1.2.1 WooCommerce Braintree Payment Gateway: by wp.insider – 1.5 WooCommerce Amazon Pay Gateway: by WooCommerce – 1.7.3 WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.4.4 WooCommerce Google Analytics Integration: by WooCommerce – 1.4.3 WooCommerce TM Extra Product Options: by themecomplete – 4.6.3 WooCommerce: by Automattic – 3.1.2 – 3.2.0 is available WooSidebars: by WooThemes – 1.4.3 Wordfence Security: by Wordfence– 6.3.20 Yoast SEO: by Team Yoast – 5.6 WP-Mail-SMTP: by Callum Macdonald – 0.10.1 WP-Optimize: by David Anderson Ruhani Rabin Team Updraft – 2.1.1 * WP Rocket: by WP Media – 2.10.9 WPSSO Update Manager: by JS Morisset – 1.6.7 WPSSO Pro (Core Plugin): by JS Morisset – 3.46.4 YITH WooCommerce Wishlist: by YITHEMES – 2.1.2 * ### Settings ### * API Enabled: ✔ Force SSL: ✔ Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * ### WC Pages ### * Shop base: #4 – /shop/ Basket: #5 – /cart/ Checkout: #6 – /checkout/ My account:# 7 – /my-account/ * ### Theme ### * Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.3.9 Parent Theme Author URL: [http://www.uxthemes.com/](http://www.uxthemes.com/) WooCommerce Support: ✔ * ### Templates ### * Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/ cart-empty.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/ form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/ checkout/thankyou.php flatsome/woocommerce/content-product.php flatsome/woocommerce/ content-product_cat.php flatsome/woocommerce/content-single-product.php flatsome/ woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input. php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper- start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop- start.php flatsome/woocommerce/loop/orderby.php flatsome/woocommerce/loop/pagination. php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale- flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/ myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/ notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/ product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/ woocommerce/single-product/price.php flatsome/woocommerce/single-product/product- image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/ woocommerce/single-product/related.php flatsome/woocommerce/single-product/review. php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single- product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/ woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/ title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/ single-product-reviews.php flatsome/woocommerce/single-product.php * Kind Regards * Paul * [sales@g4cshop.co.uk](https://wordpress.org/support/topic/orders-not-syncing-2/sales@g4cshop.co.uk?output_format=md) Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/orders-not-syncing-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/orders-not-syncing-2/page/2/?output_format=md) * Thread Starter [horsetags](https://wordpress.org/support/users/horsetags/) * (@horsetags) * [8 years, 8 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9584250) * I did deacativate and reactivate the plugin each time btw 🙂 * Thread Starter [horsetags](https://wordpress.org/support/users/horsetags/) * (@horsetags) * [8 years, 8 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9584254) * I also have a plugin – Extra Product Options, that your plugin may not be able to handle the extra variations? * Thread Starter [horsetags](https://wordpress.org/support/users/horsetags/) * (@horsetags) * [8 years, 8 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9584369) * Sorry, i have the latest versions of woo and MailChimp plugin also * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [8 years, 8 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9585156) * Hey there [@horsetags](https://wordpress.org/support/users/horsetags/), * Thanks so much for reaching out here. You mentioned php 7 and mysql 5.6 and those for sure met the system requirements. * Just to confirm here, you also mentioned that you have the latest version of WooCommerce and MailChimp for WooCommerce. Was the WooCommerce updated since posting the system status page here? I’m seeing “3.1.2 – 3.2.0 is available” for the WooCommerce plugin. * If the WooCommerce plugin was updated and you still aren’t seeing orders come over, the next steps will be troubleshooting for possible plugin or theme conflicts. To troubleshoot plugins, this would be done by deactivating all plugins except for WooCommerce, deleting the MailChimp for WooCommerce plugin, followed by reinstalling the MailChimp for WooCommerce plugin while the other plugins remain deactivated. To troubleshoot the theme, the theme can be changed to “Twenty Seventeen” followed by the MailChimp for WooCommerce being deactivated, deleted, and then reinstalled again. * If the site is live and edits such as these could hinder functionality of the live site, we strongly recommend testing these steps in a staging environment. * Thread Starter [horsetags](https://wordpress.org/support/users/horsetags/) * (@horsetags) * [8 years, 8 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9585419) * Thanks for the reply. * I haven’t updated woocommerce to the very latest update yet as i need to do it with my Flatsome theme at the same time, and, as loads of other Mailchimp users are, i assume, having no problems with the 3.1.2 woocommerce version and before, i assumed that the lack of the update would not be the cause. * More likely to be a plugin conflict and if so, i need all the plugins, so not sure how to go on from there. * I do need to copy the site for a testing site and will keep you updated if i find the cause of the problem. * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [8 years, 8 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9591764) * Hey [@horsetags](https://wordpress.org/support/users/horsetags/), * Thanks for following up! The testing site is for sure the best route to go. We’ll be here if you come across anything else we can help answer. 🙂 * Thank you, Opal * Thread Starter [horsetags](https://wordpress.org/support/users/horsetags/) * (@horsetags) * [8 years, 7 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9597859) * Hi Opal, * Still a problem. * Set up a staging site, reduced products to 21 (to save time). * Changed theme to 2017 * Removed all orders and added 1 simple order. * Removed all plugins except woocommerce 3.2.1 * Deactivated and reactivated mailchimp for woocommerce. * Add the API key and went through the sync process again. * Products were imported but the one order wasn’t. * Just to recap, mailchimp does not see anyone ordering, even after i did the sync( i added an order and abandoned the cart, but MC didn’t pick that up), and the popup does not work now, although i have allowed popups. * I really would love to have this working so that i can market and remarket with all my customers, so any help would be great * Paul * Thread Starter [horsetags](https://wordpress.org/support/users/horsetags/) * (@horsetags) * [8 years, 7 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9597916) * and there is no resync butto n * Thread Starter [horsetags](https://wordpress.org/support/users/horsetags/) * (@horsetags) * [8 years, 7 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9597957) * and there is no resync button * Thread Starter [horsetags](https://wordpress.org/support/users/horsetags/) * (@horsetags) * [8 years, 7 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9597978) * And woocommerce says on the status page – * MailChimp – 2.0.2 – Not tested with the active version of WooCommerce * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [8 years, 7 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9602079) * Hey [@horsetags](https://wordpress.org/support/users/horsetags/), * It looks like we’ve narrowed down all of the troubleshooting steps here. This issue might be something we’ll want to pass along to our team and have developers investigate. * Can you set the “logs” tool to “debug” in the settings of the MailChimp for WooCommerce plugin, then let it attempt to sync for a few hours? Are you seeing anything there in the logs after doing that? * Thanks, Opal * Thread Starter [horsetags](https://wordpress.org/support/users/horsetags/) * (@horsetags) * [8 years, 7 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9602416) * will look * Thread Starter [horsetags](https://wordpress.org/support/users/horsetags/) * (@horsetags) * [8 years, 7 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9602954) * Hi Opal, * I thought i had set debug, but i was uninstalling and reinstalling the plugin so many times, i forgot the last time to set it. * I have changed it to debug now, but the logs showed the following and i can’t resync as there is no resync button, which i think is because the process never ended fully, as the last bit of the logs below will show. * This is the last bit of the logs and it definitely seems that the process does not finish. ______________________________________________________________- * [published_at_foreign] => 2017-10-16 14:33:29 (just to tell you the time when it synced 🙂 ) * 2017-10-19T12:29:27+00:00 NOTICE product_sync.success :: addStoreProduct :: # 2738 2017-10-19T12:29:27+00:00 DEBUG MailChimp_WooCommerce_Process_Products@handle:: queuing up the next job 2017-10-19T12:29:29+00:00 DEBUG MailChimp_WooCommerce_Process_Products@handle:: products :: count is 0 : completing now! 2017-10-19T12:29:29+00:00 NOTICE product_sync. completed :: Done with the product sync :: queuing up the orders next! * Then there is nothing. * Thread Starter [horsetags](https://wordpress.org/support/users/horsetags/) * (@horsetags) * [8 years, 7 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9604180) * 12 hours later and the logs have been set at Debug, but nothing more has been added after the last bit i posted last night * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [8 years, 7 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/#post-9605346) * Hey [@horsetags](https://wordpress.org/support/users/horsetags/), * Appreciate you getting back to us with those logs! We’ve went ahead and sent all the information over to developers to further investigate. Unfortunately we don’t have an estimated turn around time as to when this issue will be resolved but we have made developers aware of what some users are currently experiencing. Please keep an eye out for plugin updates since most often bug fixes are pushed in the form of plugin updates. * Thanks, Opal Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/orders-not-syncing-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/orders-not-syncing-2/page/2/?output_format=md) The topic ‘Orders not syncing’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501) * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/) * 18 replies * 2 participants * Last reply from: [horsetags](https://wordpress.org/support/users/horsetags/) * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/orders-not-syncing-2/page/2/#post-9605954) * Status: resolved