Title: Orders stuck on pending Last modified: November 7, 2018 --- # Orders stuck on pending * Resolved [tehdong](https://wordpress.org/support/users/tehdong/) * (@tehdong) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/) * Hello. Today, all my orders began to get stuck on pending despite receiving a notification of payment. I have to manually click each order to processing and they no longer show the paypal transaction linked to the order. * Could anyone help me fix this problem? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forders-stuck-on-pending-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 54 total) 1 [2](https://wordpress.org/support/topic/orders-stuck-on-pending-2/page/2/?output_format=md) [3](https://wordpress.org/support/topic/orders-stuck-on-pending-2/page/3/?output_format=md) [4](https://wordpress.org/support/topic/orders-stuck-on-pending-2/page/4/?output_format=md) [→](https://wordpress.org/support/topic/orders-stuck-on-pending-2/page/2/?output_format=md) * [Peter Lawrenson](https://wordpress.org/support/users/lorro/) * (@lorro) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10671866) * PayPal is not returning to WooCommerce after taking payment, so those are the settings to look at. Sorry, can’t say which setting. * Enabling the PayPal debug log may help: [https://docs.woocommerce.com/document/paypal-standard/](https://docs.woocommerce.com/document/paypal-standard/) * [obversebooks](https://wordpress.org/support/users/obversebooks/) * (@obversebooks) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10671977) * I’m having the exact same problem. Paypal seems to be working fine, but all orders go from ‘Payment Pending’ to ‘Cancelled’ due to payment time out. * Checking my Woocommerce install, it looks as thugh Paypal Standard has been disabled. I never did this, but I did update Woocommerce yesterday 🙁 - This reply was modified 7 years, 7 months ago by [obversebooks](https://wordpress.org/support/users/obversebooks/). * [mnatale](https://wordpress.org/support/users/mnatale/) * (@mnatale) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10672026) * Same issue here! I’m not getting “new order” emails and orders are stuck in pending status in woocommerce. Some of the payments are processing in my PayPal account but the stuck in pending status won’t take items out of stock. It seems that PayPal is not “talking back” to woocommerce. Not sure where to go from here… Any help is greatly appreciated, thanks! * [gerasimovich](https://wordpress.org/support/users/gerasimovich/) * (@gerasimovich) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10672223) * SAME ISSUE! The order status is pending when the customer paying through paypal account even if I am getting the payment. Its just started yesterday! I didnt do anything with my WP or Woocommerce! * PLEASE HELP!!! * [gerasimovich](https://wordpress.org/support/users/gerasimovich/) * (@gerasimovich) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10673274) * Any help please?! * [livro128](https://wordpress.org/support/users/livro128/) * (@livro128) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10673342) * Same issue here, started yesterday. Payment is coming through as normal to PayPal but orders are stuck on pending until I manually change it to processing/complete. Confirmation emails are not sent out to customers or myself until I do this and it also has stopped changing the stock levels automatically. Can anyone help? * [obversebooks](https://wordpress.org/support/users/obversebooks/) * (@obversebooks) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10673355) * Any chance of someone from WC commenting on/assisting with this? * [obversebooks](https://wordpress.org/support/users/obversebooks/) * (@obversebooks) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10673422) * My system status * ``` ### WordPress Environment ### Home URL: https://obversebooks.co.uk Site URL: https://obversebooks.co.uk WC Version: 3.4.5 Log Directory Writable: ✔ WP Version: 4.9.8 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.0.31 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 128 MB PHP Time Limit: 0 PHP Max Input Vars: 3000 cURL Version: 7.59.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 5.6.40-84.0-log Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.4.5 WC Database Prefix: wp_ Total Database Size: 110.19MB Database Data Size: 84.89MB Database Index Size: 25.30MB wp_woocommerce_sessions: Data: 1.55MB + Index: 0.07MB wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB wp_woocommerce_downloadable_product_permissions: Data: 0.54MB + Index: 0.61MB wp_woocommerce_order_items: Data: 0.87MB + Index: 0.47MB wp_woocommerce_order_itemmeta: Data: 5.68MB + Index: 4.42MB wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB wp_commentmeta: Data: 0.17MB + Index: 0.13MB wp_comments: Data: 2.73MB + Index: 1.33MB wp_duplicator_packages: Data: 0.00MB + Index: 0.00MB wp_links: Data: 0.00MB + Index: 0.00MB wp_options: Data: 1.06MB + Index: 0.13MB wp_postmeta: Data: 20.10MB + Index: 12.96MB wp_posts: Data: 2.88MB + Index: 0.79MB wp_termmeta: Data: 0.00MB + Index: 0.01MB wp_terms: Data: 0.00MB + Index: 0.01MB wp_term_relationships: Data: 0.04MB + Index: 0.08MB wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB wp_usermeta: Data: 2.76MB + Index: 1.90MB wp_users: Data: 0.15MB + Index: 0.18MB wp_wc_download_log: Data: 0.06MB + Index: 0.06MB wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB wp_wfBadLeechers: Data: 0.00MB + Index: 0.00MB wp_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB wp_wfBlocks: Data: 0.00MB + Index: 0.00MB wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB wp_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB wp_wfConfig: Data: 1.12MB + Index: 0.01MB wp_wfCrawlers: Data: 0.01MB + Index: 0.01MB wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB wp_wfFileMods: Data: 3.24MB + Index: 0.68MB wp_wfHits: Data: 1.26MB + Index: 0.26MB wp_wfHoover: Data: 0.00MB + Index: 0.00MB wp_wfIssues: Data: 0.02MB + Index: 0.01MB wp_wfKnownFileList: Data: 1.71MB + Index: 0.20MB wp_wfLeechers: Data: 0.10MB + Index: 0.09MB wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB wp_wfLockedOut: Data: 0.00MB + Index: 0.00MB wp_wfLocs: Data: 0.01MB + Index: 0.00MB wp_wfLogins: Data: 0.20MB + Index: 0.04MB wp_wfNet404s: Data: 0.00MB + Index: 0.00MB wp_wfNotifications: Data: 0.01MB + Index: 0.00MB wp_wfPendingIssues: Data: 0.00MB + Index: 0.01MB wp_wfReverseCache: Data: 0.09MB + Index: 0.02MB wp_wfScanners: Data: 0.18MB + Index: 0.18MB wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB wp_wfStatus: Data: 0.22MB + Index: 0.08MB wp_wfThrottleLog: Data: 0.00MB + Index: 0.00MB wp_wfVulnScanners: Data: 0.00MB + Index: 0.00MB wp_wpml_mails: Data: 37.46MB + Index: 0.04MB wp_wpsc_also_bought: Data: 0.00MB + Index: 0.00MB wp_wpsc_cart_contents: Data: 0.08MB + Index: 0.01MB wp_wpsc_checkout_forms: Data: 0.00MB + Index: 0.00MB wp_wpsc_claimed_stock: Data: 0.00MB + Index: 0.00MB wp_wpsc_coupon_codes: Data: 0.00MB + Index: 0.00MB wp_wpsc_currency_list: Data: 0.02MB + Index: 0.01MB wp_wpsc_download_status: Data: 0.02MB + Index: 0.03MB wp_wpsc_meta: Data: 0.05MB + Index: 0.05MB wp_wpsc_product_rating: Data: 0.00MB + Index: 0.00MB wp_wpsc_purchase_logs: Data: 0.10MB + Index: 0.04MB wp_wpsc_region_tax: Data: 0.00MB + Index: 0.00MB wp_wpsc_submited_form_data: Data: 0.36MB + Index: 0.34MB ### Post Type Counts ### attachment: 296 page: 34 pf_contact: 95 post: 2 product: 100 product_variation: 198 revision: 409 shop_coupon: 13 shop_order: 6938 shop_order_refund: 61 was: 3 wooframework: 212 wpsc-product: 37 wpsc-product-file: 21 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (24) ### Akismet Anti-Spam: by Automattic – 4.0.8 BackUpWordPress: by XIBO Ltd – 3.7 Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.0 Gutenberg: by Gutenberg Team – 3.7.0 Maintenance: by fruitfulcode – 3.6.1 Media Files Tool: by j.conti – 1.2.1 Official StatCounter Plugin: by Aodhan Cullen – 2.0.6 PC Hide Pages: by Peter Coughlin – 1.4 Free & Simple Contact Form Plugin - PirateForms: by Themeisle – 2.4.4 Really Simple SSL: by Rogier Lankhorst Mark Wolters – 3.0.5 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2 WC Restore the Purchased Items Column in Orders Page: by Rynaldo Stoltz – 1.2 SG Optimiser: by SiteGround – 4.0.7 WooCommerce Print Address Labels: by Ewout Fernhout – 1.5.6 WooCommerce Advanced Shipping - Advanced Pricing: by Jeroen Sormani – 2.1.0 – Not tested with the active version of WooCommerce WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.13 – Not tested with the active version of WooCommerce WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce Woocommerce Partial Orders Pro: by Code Ninjas – 1.9.1 – Not tested with the active version of WooCommerce WooCommerce Show Attributes: by Isabel Castillo – 1.6.4 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.4.5 Wordfence Security: by Wordfence – 7.1.11 WordPress Importer: by wordpressdotorg – 0.6.4 WP Mail Logging: by Christian Zöller – 1.8.4 WP Overnight Sidekick: by Jeremiah Prummer Ewout Fernhout Michael Kluver – 2.0.3 ### Settings ### API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #185 - /shop/ Basket: #646 - /cart/ Checkout: #215 - /checkout/ My account: #188 - /your-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Shelflife Version: 1.5.6 Author URL: http://www.woothemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: shelflife/woocommerce/myaccount/my-account.php ``` * [livro128](https://wordpress.org/support/users/livro128/) * (@livro128) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10673475) * Also just realised that I haven’t received any transaction emails from PayPal since the issue started yesterday (neither receipts for sales or for the purchases I’ve made on other websites), is anyone else experiencing this too and could it mean it’s a problem on PayPals end? * [blliem](https://wordpress.org/support/users/blliem/) * (@blliem) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10673788) * Hello, are you using Automaticc paypal express free plugin ? * [obversebooks](https://wordpress.org/support/users/obversebooks/) * (@obversebooks) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10673804) * I’m not. * [gerasimovich](https://wordpress.org/support/users/gerasimovich/) * (@gerasimovich) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10673814) * WooCommerce plugin * [livro128](https://wordpress.org/support/users/livro128/) * (@livro128) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10674004) * I’m using the WooCommerce plugin too. I’ve managed to rectify it for now by setting up a PayPal identity token, this allows payments to be verified without the need for IPN. It seems to be working so far all orders since have come through normally. * Login to your PayPal account, go to settings > my payment preferences > website preferences > turn on auto return and enter your website link, turn on payment data transfer and then you are provided with the identity token. Then go to WooCommerce > Settings > Payments > PayPal Copy the identity token from PayPal into the PayPal Identity token section. Hope this helps someone else * [obversebooks](https://wordpress.org/support/users/obversebooks/) * (@obversebooks) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10674050) * Yep, WooCommerce. I’ll give your suggestion a try livro128 – ta. * [gerasimovich](https://wordpress.org/support/users/gerasimovich/) * (@gerasimovich) * [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/#post-10674067) * Hope Woo team member will find a minute to reply to this thread! - This reply was modified 7 years, 7 months ago by [gerasimovich](https://wordpress.org/support/users/gerasimovich/). Viewing 15 replies - 1 through 15 (of 54 total) 1 [2](https://wordpress.org/support/topic/orders-stuck-on-pending-2/page/2/?output_format=md) [3](https://wordpress.org/support/topic/orders-stuck-on-pending-2/page/3/?output_format=md) [4](https://wordpress.org/support/topic/orders-stuck-on-pending-2/page/4/?output_format=md) [→](https://wordpress.org/support/topic/orders-stuck-on-pending-2/page/2/?output_format=md) The topic ‘Orders stuck on pending’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [ipn](https://wordpress.org/support/topic-tag/ipn/) * 54 replies * 17 participants * Last reply from: [riggers2000](https://wordpress.org/support/users/riggers2000/) * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/orders-stuck-on-pending-2/page/4/#post-10689970) * Status: resolved