Title: OTP problem
Last modified: July 14, 2020

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# OTP problem

 *  Resolved [viframm71](https://wordpress.org/support/users/viframm71/)
 * (@viframm71)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/otp-problem/)
 * OTP problem
 * when logging in the email arrives with IP and user but the email with the OTP
   code does not arrive.
 * from some controls it doesn’t seem to be a problem of mail settings, we send 
   mail every day through our newsletter and everything works perfectly, as from
   the email sent yesterday inserted the attached screen, the first email arrives,
   what does not arrive is the OTP code.
 * I have sent multiple emails to support but after a first email I have not received
   a reply.
 * We urgently need to be able to solve the problem.
 * Thank you so much

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * (@paultgoodchild)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/otp-problem/#post-13120439)
 * Hi,
 * Sorry to hear about your problems. Unfortunately the issue is likely explained
   by the same issue detailed here:
 * [https://onedollarplugin.com/blog/wordpress-email-deliverability/](https://onedollarplugin.com/blog/wordpress-email-deliverability/)
 * You’re relying on your WordPress site + hosting to send emails. Sure it works
   sometimes, but not all the time and may break depending on particular email content.
 * Shield uses the same system built-in WordPress system for ALL emails. If it works
   sometimes, but not others, then the system is broken. Please read the article
   above.
 * As to replies, we do our best to respond to all requests, but our resources are
   prioritised towards our premium clients. But you have all the information in 
   this response that you need to start improving your WordPress email deliverability.
 * Thank you!
 *  Thread Starter [viframm71](https://wordpress.org/support/users/viframm71/)
 * (@viframm71)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/otp-problem/#post-13120451)
 * I repeat the problem is only with the reception of the OTP code for the rest 
   everything works perfectly even sending and receiving emails
 *  Thread Starter [viframm71](https://wordpress.org/support/users/viframm71/)
 * (@viframm71)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/otp-problem/#post-13120457)
 * and assistance does not respond to my emails
 *  Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * (@paultgoodchild)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/otp-problem/#post-13120465)
 * If we haven’t responded to your ticket, please write to us again and let us know
   your premium license key and we’ll discuss this directly through our support 
   channel.
 * Many thanks.
 *  Thread Starter [viframm71](https://wordpress.org/support/users/viframm71/)
 * (@viframm71)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/otp-problem/#post-13120493)
 * mail sent, can you please confirm the support email address?
 * Thank you
 *  Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * (@paultgoodchild)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/otp-problem/#post-13120614)
 * It looks like you’ve already been chatting with us and we’ve been responding.
   We’ll replying to you shortly…
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [5 years, 11 months ago](https://wordpress.org/support/topic/otp-problem/#post-13120671)
 * [@viframm71](https://wordpress.org/support/users/viframm71/) Are you a “pro” 
   user of this plugin?

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘OTP problem’ is closed to new replies.

 * ![](https://ps.w.org/wp-simple-firewall/assets/icon-256x256.png?rev=3054572)
 * [Shield Security – Smart Bot Blocking, Brute-Force Login Protection & File Scanning](https://wordpress.org/plugins/wp-simple-firewall/)
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 * 7 replies
 * 3 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/otp-problem/#post-13120671)
 * Status: resolved