Title: Otter causing HTTP 500 errors somehow
Last modified: March 22, 2023

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# Otter causing HTTP 500 errors somehow

 *  Resolved [Chris](https://wordpress.org/support/users/xchristox/)
 * (@xchristox)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/otter-causing-http-500-errors-somehow/)
 * I don’t know how and why but Otter seems to cause HTTP 500 errors on some random,
   very specific pages.
 * For example: [https://www.wereldreizigers.nl/noord-amerika/](https://www.wereldreizigers.nl/noord-amerika/)
   and [https://www.wereldreizigers.nl/noord-amerika/verenigde-staten/](https://www.wereldreizigers.nl/noord-amerika/verenigde-staten/)
   are now showing HTTP ERROR 500
    - With Otter plugin enabled: HTTP error 500
    - With Otter plugin disabled: pages load fine.
 * I fail to understand the relation between those pages and Otter because I am 
   not using Otter on these pages. But fact remains that when I disable the plugin,
   the problem disappears.
   Any help would be greatly appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fotter-causing-http-500-errors-somehow%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Hardeep Asrani](https://wordpress.org/support/users/hardeepasrani/)
 * (@hardeepasrani)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/otter-causing-http-500-errors-somehow/#post-16586523)
 * Hey [@xchristox](https://wordpress.org/support/users/xchristox/),
 * What’s your hosting provider? Also, can you try to enable debug logs in your 
   WordPress and see if they generate some error that can give us more details on
   why this might be happening: [https://wpforms.com/developers/how-to-enable-debugging-in-wordpress/](https://wpforms.com/developers/how-to-enable-debugging-in-wordpress/)
   
   Thank you!
 *  Thread Starter [Chris](https://wordpress.org/support/users/xchristox/)
 * (@xchristox)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/otter-causing-http-500-errors-somehow/#post-16591215)
 * TransIP.nl from the Netherlands is my hosting provider. And no, I cannot edit
   files manually, to risky for me. Is there any other way to fix this? If not, 
   I will just have to delete the plugin and try something else….
 *  Plugin Author [Hardeep Asrani](https://wordpress.org/support/users/hardeepasrani/)
 * (@hardeepasrani)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/otter-causing-http-500-errors-somehow/#post-16595277)
 * Hey [@xchristox](https://wordpress.org/support/users/xchristox/),
 * It won’t be possible to debug with it. You can also ask your hosting provider
   to do it for you, they will be familiar with WP debug.
 *  [Flomo](https://wordpress.org/support/users/flomow/)
 * (@flomow)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/otter-causing-http-500-errors-somehow/#post-16602836)
 * This plugin “Otter – Gutenberg Blocks – Page Builder for Gutenberg Editor & FSE”
   has cause my site to be down giving me this error message: HTTP error 500
 * Because of that I can’t access my site
 *  Plugin Support [Kush](https://wordpress.org/support/users/kushnamdev/)
 * (@kushnamdev)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/otter-causing-http-500-errors-somehow/#post-16602900)
 * Hey [@flomow](https://wordpress.org/support/users/flomow/) ,
 * I tried replicating this issue on my instance and the plugin is working fine 
   on the instance.
 * If you are not able to access your website’s dashboard at all then you can log
   in to your site via FTP credentials and can disable the Otter plugin and can 
   later on check for the plugin’s conflict issue.
 * You can check this link for more details about the Ftp topic ​: [https://themeisle.com/blog/what-is-ftp-wordpress/](https://themeisle.com/blog/what-is-ftp-wordpress/)
 * Also, for future conversation on this issue, I would kindly advise you to create
   a new topic on the forum [here](https://wordpress.org/support/plugin/otter-blocks/#new-topic-0),
   if the issue remains the same.
 * Thank you and have a nice day!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Otter causing HTTP 500 errors somehow’ is closed to new replies.

 * ![](https://ps.w.org/otter-blocks/assets/icon-256x256.gif?rev=3452114)
 * [Otter Blocks - Gutenberg Blocks, Page Builder for Gutenberg Editor & FSE](https://wordpress.org/plugins/otter-blocks/)
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 * 5 replies
 * 4 participants
 * Last reply from: [Kush](https://wordpress.org/support/users/kushnamdev/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/otter-causing-http-500-errors-somehow/#post-16602900)
 * Status: resolved