Title: Outbound HTTPS not working Last modified: January 29, 2022 --- # Outbound HTTPS not working * Resolved [alainreel](https://wordpress.org/support/users/alainreel/) * (@alainreel) * [4 years, 3 months ago](https://wordpress.org/support/topic/outbound-https-not-working-4/) * Hello, * I’m installing Jetpack and I cannot start the setup process because I’m getting this error: * “Outbound HTTPS not working cURL error 28: Failed to connect to jetpack.wordpress. com port 443: Connection timed out” * I contacted my hosting provider and they said that Jetpack needs to lift the block on the connections from 46.249.204.93. * Please see info below: * traceroute jetpack.wordpress.com traceroute to jetpack.wordpress.com (192.0.78.32), 30 hops max, 60 byte packets 1 * * * 2 185.38.106.194 (185.38.106.194) 0.265 ms 0.272 ms 0.272 ms 3 ge-0-1-0-27.cr02.dc2-mhd.pulsant.net (5.153.72.97) 0.729 ms 0.784 ms 0.816 ms 4 be-100.cr01.dc1-mhd.pulsant.net (46.249.196.5) 0.757 ms 0.773 ms 0.818 ms 5 xe-10-1-12.mpr1.lhr28.uk.zip.zayo.com (94.31.40.25) 1.850 ms 1.841 ms 1.831 ms 6 cs1.lhr15.uk.zip.zayo.com.29.125.64.in-addr.arpa (64.125.29.114) 1.687 ms * * 7 ae3.mpr1.lhr15.uk.zip.zayo.com (64.125.28.151) 1.287 ms 1.397 ms 1.331 ms 8 195.66.226.127 (195.66.226.127) 2.369 ms 2.350 ms 2.334 ms 9 * ** 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * ** 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * ** 28 * * * 29 * * * 30 * * * * I’ve disabled all plugins and tried. I’m sure that the issue is not being caused by plugins or SSL certificates. * Thank you for your help. Viewing 3 replies - 1 through 3 (of 3 total) * [Mohamed Mehdi Benchalal](https://wordpress.org/support/users/muffinpeace/) * (@muffinpeace) * [4 years, 3 months ago](https://wordpress.org/support/topic/outbound-https-not-working-4/#post-15309736) * Hi [@alainreel](https://wordpress.org/support/users/alainreel/) * I can see that you are having trouble installing Jetpack on your website as you are getting errors related to connection timeouts. Is this still ongoing? * Please [reach out to us privately here](https://href.li/?https://jetpack.com/contact-support/?rel=support&hpi=1) so we can have this escalated, but please do mention a link to your website, and a link to this thread when doing that. * Best, * Thread Starter [alainreel](https://wordpress.org/support/users/alainreel/) * (@alainreel) * [4 years, 3 months ago](https://wordpress.org/support/topic/outbound-https-not-working-4/#post-15310039) * Hello [@muffinpeace](https://wordpress.org/support/users/muffinpeace/) , * Thank you I’ve created the ticked. * Regards * [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/) * (@madhattersez) * [4 years, 3 months ago](https://wordpress.org/support/topic/outbound-https-not-working-4/#post-15316878) * Hello, there. * I just got your ticket, so I’m going to close this thread and continue helping you there instead. Thanks! Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Outbound HTTPS not working’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 3 replies * 3 participants * Last reply from: [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/) * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/outbound-https-not-working-4/#post-15316878) * Status: resolved