Title: Outdated Documentation, No Support
Last modified: October 26, 2018

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# Outdated Documentation, No Support

 *  [drew](https://wordpress.org/support/users/drewdrewchristophercom/)
 * (@drewdrewchristophercom)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/outdated-documentation-no-support/)
 * Documentation and video are outdated. No response in hours, no chat agent available
   on their site. But the plugin site states:
 * First-Class Support to Manage WooCommerce Product Feed – Every Time!
    A full 
   support team via live chat, ticket submissions, email, and phone.
    -  This topic was modified 7 years, 7 months ago by [drew](https://wordpress.org/support/users/drewdrewchristophercom/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [ExportFeed.com](https://wordpress.org/support/users/purpleturtlepro/)
 * (@purpleturtlepro)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/outdated-documentation-no-support/#post-10852019)
 * Hi Drew,
 * Can you please let us know what issues are you facing right now? We were unavailable
   due to local festivals. However, if you left a support ticket or an offline message,
   we don’t miss to reply to them even after the vacations.
 * We’re continuously updating our documents. If you need MWS API Access Keys, you
   need to provide information about your business and apply for access to Amazon.
   They will thoroughly review your submitted information. This process may take
   up to 30 days. As the duration is quite long, we’re updating our plugin with 
   a feature which will allow you to create the product feed and at least upload
   the feeds to Amazon manually until the access is provided.
 * Please visit us via LiveChat so that we can help you with the process.
 * Regards,
    ExportFeed Support
 *  Thread Starter [drew](https://wordpress.org/support/users/drewdrewchristophercom/)
 * (@drewdrewchristophercom)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/outdated-documentation-no-support/#post-10853693)
 * Amazon will not give me an API key for a plugin developed by you. After applying
   for one, It violates their terms. You, as a developer should have an API key 
   to use globally as you do not have one in the U.S.
 * I understand Amazon has changed their guidelines, but you never bothered to let
   the customer know this prior to downloading and spending time trying to connect
   your plugin, let alone updating any outdated support text on your website.
 * In any case, I’ve moved on to another plugin without requiring an API, which 
   I believe you are currently trying to roll out at sometime soon.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Outdated Documentation, No Support’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/purple-xmls-google-product-feed-for-
   woocommerce_d7d0cb.svg)
 * [Product Feed on WooCommerce for Google, Awin, Shareasale, Bing, and More](https://wordpress.org/plugins/purple-xmls-google-product-feed-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/purple-xmls-google-product-feed-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/purple-xmls-google-product-feed-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/purple-xmls-google-product-feed-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/purple-xmls-google-product-feed-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/purple-xmls-google-product-feed-for-woocommerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [drew](https://wordpress.org/support/users/drewdrewchristophercom/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/outdated-documentation-no-support/#post-10853693)