Title: Overlapping Interstitial
Last modified: November 4, 2024

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# Overlapping Interstitial

 *  Resolved [AdamJH](https://wordpress.org/support/users/adamjh/)
 * (@adamjh)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/overlapping-interstitial/)
 * [https://x.com/Making8/status/1853466573438153048/photo/1](https://x.com/Making8/status/1853466573438153048/photo/1)
   
   Overlapping interstitial doesn’t allow for Google Site Kit to request appropriate
   access or alternate Workspace account. Should be able to generate txt file and
   alternate GA account easily. This is a very bad and delete worthy experience.
   Fix it ASAP please! A 3rd party has recreated their removed GA account via text
   record that was still in the DNS. We produced a GA txt file as per GA’s request
   on DNS elsewhere and the GA doesn’t show. The format for date is also unclear
   here: [https://support.google.com/analytics/answer/15191460?hl=en&sjid=8925809399400157996-NC](https://support.google.com/analytics/answer/15191460?hl=en&sjid=8925809399400157996-NC)
   I think we can agree this is not a good experience and needs immediate attention.
   It’s been getting exposure lately about how former agencies are deleting business
   analytics accounts and that’s not ok. Businesses should be able to recover and
   secure that GA accounts easily without malicious 3rd parties messing with it.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/overlapping-interstitial/#post-18113696)
 * Thanks for reaching out [@adamjh](https://wordpress.org/support/users/adamjh/).
   We’ll perform some tests on this and report back to you here once complete. Agreed
   it’s not a great user experience. I suspect there may have been changed to how
   access can be requested through the service API’s, but I will let you know here
   once we have more here.
 * While we’re testing this, with regards your GA account and DNS, are you referring
   to initial set up with Site Kit during site verification? This is more a Search
   Console related verification, and Site Kit will use a meta tag to verify site
   ownership. If there is an existing verified method active for a domain, that 
   will be used.
 * Let me know if you have any questions with the above. Thank you.
 *  Thread Starter [AdamJH](https://wordpress.org/support/users/adamjh/)
 * (@adamjh)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/overlapping-interstitial/#post-18113925)
 * Actually, in this case, it’s from a malicious former 3rd party the client terminated
   that was able to recover their account access from a txt file still in the DNS.
   We were able to upload or DNS txt but do not see our GA account. We also see 
   in the Site Kite interface the former malcious actor’s name still sitting in 
   there. We should be able to take over the account given we have full DNS and 
   site control. The reporting page for granting GA access issues at Google is also
   experiencing a bug of which I commented on twitter [https://pbs.twimg.com/media/Gbj4vkpWQAAv8Xf?format=jpg&name=medium](https://pbs.twimg.com/media/Gbj4vkpWQAAv8Xf?format=jpg&name=medium)
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/overlapping-interstitial/#post-18114027)
 * [@adamjh](https://wordpress.org/support/users/adamjh/) Any site administrator(
   with the full WordPress administrator role) can reset Site Kit if they wish. 
   This will ensure any previously connected Google account is no longer connected,
   and it will leave you free to connect Site Kit once more to your own Google account,
   and then choose your preferred Google Analytics account and property that you
   have access to.
 * > The reporting page for granting GA access issues at Google is also experiencing
   > a bug of which I commented on twitter [https://pbs.twimg.com/media/Gbj4vkpWQAAv8Xf?format=jpg&name=medium](https://pbs.twimg.com/media/Gbj4vkpWQAAv8Xf?format=jpg&name=medium)
 * While we’re limited to Site Kit support here in the plugin support forums, As
   long as you have access to the Google Analytics account which you may suspect
   others of having access to, you can review this from analytics.google.com. For
   Search Console, you can also review the verification methods in place for any
   property, and remove any such verification, allowing Site Kit instead to verify
   site ownership.
 * We’re be reviewing for any potential improvements with the grant access feature
   within Site Kit based on your comments above. Thank you! I’ll keep you updated
   here with any findings.
 *  Thread Starter [AdamJH](https://wordpress.org/support/users/adamjh/)
 * (@adamjh)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/overlapping-interstitial/#post-18114242)
 * They can’t with that overlapping interstitial. Once a 3rd party former agency
   has revoked access there is no clickable options to create a DNS text record 
   or verify ownership visible. You can’t click beyond that overlapping interstitial
   access over the other to proceed to amend anything like verification of owner.
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/overlapping-interstitial/#post-18116090)
 * Thanks for your patience on this. I’ve been performing some tests on this and
   while I do encounter some popups positioned above popups, these are from Google
   Analytics (as highlighted [here](https://i.imgur.com/ZAmnF6P.png)), which can
   be accessed via a “Request Access” button from Site Kit. When a user is directed
   to the Analytics platform in order to request access, it is possible for popups
   to be placed above the “Request access” button. As you’ll see below, modal popups
   can appear for product guide throughs or for marketing communications:
 * ![](https://i0.wp.com/i.imgur.com/YOVbXUd.png?ssl=1)
 * Based on this testing, including recreating the steps to land on the same screenshot
   as per the tweet you highlighted, the popup experience is something that must
   be addressed from the Google Analytics side. While I’ll certainly pass on your
   experience to the team, you may wish to submit feedback to the Google Analytics
   team also.
 * > Once a 3rd party former agency has revoked access there is no clickable options
   > to create a DNS text record or verify ownership visible. 
 * Site Kit doesn’t generate any DNS records, regardless of whether it’s an access
   request or an initial plugin setup. [Site ownership](https://support.google.com/webmasters/answer/9008080#choose_method)
   with Search Console is done over HTML file verification only, and if that fails
   then a HTML tag method only.
 * Let me know if you have any further questions with the above. Thank you.
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/overlapping-interstitial/#post-18130138)
 * As we didn’t receive a response I’ll mark this as resolved. Feel free to open
   a new support topic if you continue to encounter issues, or reopen this topic
   and we’d be happy to assist.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Overlapping Interstitial’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/overlapping-interstitial/#post-18130138)
 * Status: resolved