Page not found

  • pa3bar

    (@pa3bar)


    7 years, 9 months ago

    After completing a sign up form generated by participant database, several users get to see a screen with “Page not found”, with the additional text “we’re sorry but the page you are looking for is not there”. This happens after clicking the “submit” button.

    This seems browser independent as we tried Firefox, Internet Explorer, Microsoft Edge and Safari.

    The error also occurs when a user has updated his records afterwards and tries to save the new changes to the database.

    html text will say e.g.:

    <tbody class=”field-group field-group-submit”>
    *********************************************NO LINK************************************************
    <tr>
    <td class=”submit-buttons”>

    <input name=”submit_button” type=”submit” class=”button-primary pdb-submit” value=”Sign Up” />

    </td>
    <td class=”submit-buttons”>

    <span class=”pdb-retrieve-link”>Forgot the private link to edit your entry? Click here to have it emailed to you.</span>
    </td>
    </tr>

    </tbody>

    </table>

    I could not locate a similar topic in the forum and FAQ.
    We are using the database for a large youth event. Any help to solve this issue is much appreciated.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • juanmajmgg

    (@juanmajmgg)

    7 years, 9 months ago

    Yes, the same thing happens to me

    Plugin Author Roland Barker

    (@xnau)

    7 years, 9 months ago

    Check the plugin settings under the “signup form” tab, make sure the “Signup Thanks Page” setting is pointing to a valid page. If you are using the “action” attribute in your shortcode, make sure that is pointing to the correct page.

    Thread Starter pa3bar

    (@pa3bar)

    7 years, 9 months ago

    UPDATE: further testing reveals that the “Page not Found” error only pops up if a user skips required fields in the sign-up form.
    Before it came back with the same page and a red line around the skipped entry box. Now it gives the error page.
    Filling out all the required boxes results in a succesfull database entry. Looks all ok.

    We also noted that a failed attempt adds a number to the counter of overdue scheduled tasks in WordPress. Could there be a timing issue with the plug in? It is supposed to present the page with red linings but ends up in some waiting loop on the scheduler?

    Plugin Author Roland Barker

    (@xnau)

    7 years, 9 months ago

    The plugin doesn’t interact with the scheduler at all, so I’d check to see if another plugin is doing this.

    Thread Starter pa3bar

    (@pa3bar)

    7 years, 9 months ago

    Found the culprit: UpdraftPlus causes the hanging scheduled tasks, not the database plugin. Cleared the schedule.
    But it did not solve the issue. I still get Page not Found instead of return to the sign up page with a red box around the required fields I skipped. Occasionally (about 1 in 6 tries) I do get the correct screen with the red boxes. Any ideas?

    Plugin Author Roland Barker

    (@xnau)

    7 years, 9 months ago

    can you post a link?

    Thread Starter pa3bar

    (@pa3bar)

    7 years, 9 months ago

    link to the sign up page (front end):
    https://www.jotajoti.info/Join%20JOTA-JOTI%202018%20now/

    feel free to run a few tests. It the group name you enter is something like “tester” then we can remove them later from the database, no problem.

    I also noted that when people enter invalid data (some fields have a regex), the same Page not Found error pops up.
    So in short: each time the plugin needs to show the sign up page with one or more red boxes for missing required data or invalid date, it cannot find the page. It used to work ok with these same regex settings. Nothing changed there.

    Any suggestions to solve it much appreciated.

    Thanks, Richard.

    Plugin Author Roland Barker

    (@xnau)

    7 years, 9 months ago

    This is difficult to explain. It looks like the page is trying to redirect based on the submitted data, which is not something the plugin does…in fact, it’s a bit unusual in general. The URL it tries to go to is OK, it’s the same as the URL for the blank form, so something else is redirecting in the background to cause the 404.

    I’d suggest turning off more plugin to see if you can see what is affecting this.

    Thread Starter pa3bar

    (@pa3bar)

    7 years, 9 months ago

    I found the culprit. The Page not Found error in Participant Database is caused by a plug in called Events Manager. I used this EM plugin to generate an agenda and enable users to enter calender items in it. When I deactivate EM, the Participant Database works as intented, no more errors. As soon as EM is active, we get the page error again.
    I asked the EM developper for a solution. He may contact you perhaps for tech details, hope that is ok.
    Thank you for your help so far. We now have an error-free sign up system. Hopefully I can activate the agenda again soon.

    Richard.

    Plugin Author Roland Barker

    (@xnau)

    7 years, 9 months ago

    Thanks for the update, glad you’re making progress with it.

Viewing 10 replies - 1 through 10 (of 10 total)

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