Paid for lifetime,unlimited websites – No support and no response to emails.

  • e-regular

    (@e-regular)


    7 months, 3 weeks ago

    Hello Zen SSL Support,

    it’s been 3 weekdays since I’ve reached out for support and it’s really becoming frustrating not hearing back from you. I have paid US$399 for unlimited, lifelong licensee and haven’t heard a Dickie bird.

    I paid for one single site license more than 5 years and your support was very helpful and responsive. What has happened now? I urgently need assistance to get my site up and running

    i have downloaded the premium plugin and used. Y new full licence go activate it. The plugin shows as “82 days remaining” on my SSL certificates but I am still getting the “Error site not Private” message and no locked padlock.

    please help

    Henry

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author SSL Zen – Free SSL/HTTPS

    (@sslzen)

    7 months, 3 weeks ago

    Hey Henry,

    We’re really sorry for the inconvenience. Just so you know, we did send a reply through our support ticket system. Could you check your inbox (and maybe spam/junk) to see if it landed there? Sometimes those emails get filtered.

    If you can’t find it, let us know and we’ll resend right away. We’ll stick with you until the SSL padlock is showing properly and everything’s working as it should.

    Thanks for your patience, and again, sorry for the hassle.

    Moderator Support Moderator

    (@moderator)

    7 months, 3 weeks ago

    They can’t support you here, that’s not permitted.

    For pro or customer support, please contact the developer on their site. This includes pre-sales information.

    As the developer is aware, customers may not be supported on this site.

    https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products

    Thread Starter e-regular

    (@e-regular)

    7 months, 2 weeks ago

    thank you for your response.

    what if they Zen SSL plugin pro support team aren’t responding?

    what are my options then? There is a 14 day refund policy, how do I claim this back?

    Thread Starter e-regular

    (@e-regular)

    7 months, 2 weeks ago

    I’m still waiting for a response. This is appalling. If you are unable to provide timely support then I request a full refund and will take my business elsewhere. I installed the plugin provided and also sent you sign-in credentials to grant you temporary access. The ball is now in your court to resolve this.

    • This reply was modified 7 months, 2 weeks ago by e-regular.
    Plugin Author SSL Zen – Free SSL/HTTPS

    (@sslzen)

    7 months, 2 weeks ago

    Hi Henry, We’ve just emailed you regarding your case. Unfortunately, our development team was not able to resolve the issue despite our efforts. We sincerely apologize for the inconvenience this has caused. A full refund has been issued to your account.

    Thank you for giving us the opportunity to assist, and we’re sorry we weren’t able to meet your expectations this time.

Viewing 5 replies - 1 through 5 (of 5 total)

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