Paid for support – doesn't work

Hi

I just signed up for $75 – 15 minutes email support.
Paid by PayPal, received my receipt.
Within my site www,mirandanet.com, I sent a request.
It did not send.

How can I use your service?

Help please????

Robert

https://ww.wp.xz.cn/plugins/w3-total-cache/