Hello,
thanks for your message.
Unfortunately WordPress guidelines do not allow speaking or providing Premium support on this forum. The user and company risk a ban (for more info link to the guidelines).
If you didn’t get a feedback yet it’s because we are a small team and we’re managing a little backlog, soon your request will go into processing on behalf of an agent, I’ll report it to my colleagues straight away.
Thanks for your cooperation.
Thread Starter
maxidg
(@maxidg)
hi there,
i know the policy .. i have written here for an attention to my problem! Because is about 3 weeks!!!! and no one answer me! I have a job, my customer Pay me for the service and i Pay u for the service. So is important! I’m an agency and i have company customers .. not individuals! But anyway i need support!!!!
thanks a lot.
Thread Starter
maxidg
(@maxidg)
hi there,
listen the last form to support was send in 27/1/2025 hour 12:07 … today is 9/2/2025 .. .???? what do u think????
Hello @maxidg,
thanks for your message.
Unfortunately we cannot answer to your request here due to the WordPress guidelines, anyway we found the tickets you sent us and we answered you on January 30, soon you’ll receive another message from us with the same answer we previously gave you.
Thread Starter
maxidg
(@maxidg)
hi there 30/1??? hmhm can u resend .. all I received from you was an email confirming that I had received the notification. that was all, not an answer to my problem.
Now I don’t know if you are part of their support, but let me say that since the last email on 27/1 until today no one from support has managed to get a 10 minute response to a customer who has 5 PRO licenses (5 sites) and 3 PRO licenses (1 site)! Ok some has expired and not renewed because some customers have closed their sites and others have given up. i am really waiting for a response from support. By the way I have a renewal of a PRO licence (5 sites) tomorrow !!!!
