Title: Parameter not found. Activating problem Last modified: August 11, 2021 --- # Parameter not found. Activating problem * Resolved [vasudevb](https://wordpress.org/support/users/vasudevb/) * (@vasudevb) * [4 years, 10 months ago](https://wordpress.org/support/topic/parameter-not-found-activating-problem/) * Hey, * I am facing this problem again where I cannot activate Jetpack. Earlier also I faced this problem and even then deactivating and reinstalling did not work. It was said earlier that the problem is because of a plug-in, but I deactivated all plugins and tried and still could not do it. * Previous: [https://wordpress.org/support/topic/parameter-malfunction/](https://wordpress.org/support/topic/parameter-malfunction/) * Video of problem: [https://drive.google.com/file/d/1SDAH2U3Jz9C9u4CMM8b9lKxC9-gyUd0T/view?usp=sharing](https://drive.google.com/file/d/1SDAH2U3Jz9C9u4CMM8b9lKxC9-gyUd0T/view?usp=sharing) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fparameter-not-found-activating-problem%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Moderator [Yui](https://wordpress.org/support/users/fierevere/) * (@fierevere) * 永子 * [4 years, 10 months ago](https://wordpress.org/support/topic/parameter-not-found-activating-problem/#post-14755966) * [@bizanimesh](https://wordpress.org/support/users/bizanimesh/) * While I know you have the best of intentions, it’s forum policy that you _not_ ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk. If they _are_ paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums. * Thankfully are other ways to get information you need: - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/) and get the data that way. - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com) log of the user’s web server error log. - Ask the user to create and post a link to their `phpinfo();` output. - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/) - Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors). - Ask the user for the step-by-step directions on how they can reproduce the problem. * You get the idea. * We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline. When you help users _here_ and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers. * Plugin Support [Animesh Gaurav](https://wordpress.org/support/users/bizanimesh/) * (@bizanimesh) * [4 years, 10 months ago](https://wordpress.org/support/topic/parameter-not-found-activating-problem/#post-14756001) * Hi [@fierevere](https://wordpress.org/support/users/fierevere/) – Sure, I will consider this; I appreciate for the info. 🙂 * Hi [@vasudevb](https://wordpress.org/support/users/vasudevb/) – In my previous finding, there was a plugin conflicting but since there were many plugins I was not able to check which is exactly the source of the issue. From the video, it looks like you have already deactivated all plugins so could you please try to uninstall and reinstall the Jetpack plugin and then try connecting via your WordPress. com account? * If it doesn’t work, please contact us [via this contact form](https://jetpack.com/contact-support/?rel=support&hpi=1). If you choose to reach out directly, please include a link to this thread and include a message to notify Animesh for this issue. * Thread Starter [vasudevb](https://wordpress.org/support/users/vasudevb/) * (@vasudevb) * [4 years, 10 months ago](https://wordpress.org/support/topic/parameter-not-found-activating-problem/#post-14756331) * Done. Thank you. * Plugin Support [Animesh Gaurav](https://wordpress.org/support/users/bizanimesh/) * (@bizanimesh) * [4 years, 10 months ago](https://wordpress.org/support/topic/parameter-not-found-activating-problem/#post-14756399) * Hi [@vasudevb](https://wordpress.org/support/users/vasudevb/) – I just sent you a reply to the email address from which you contacted us. Please send us the required information there and reply that email to confirm. * I’m closing this thread for now and we will handle the issue over email. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Parameter not found. Activating problem’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 4 replies * 3 participants * Last reply from: [Animesh Gaurav](https://wordpress.org/support/users/bizanimesh/) * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/parameter-not-found-activating-problem/#post-14756399) * Status: resolved