Title: Parse error after update
Last modified: August 14, 2018

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# Parse error after update

 *  Resolved [rfergusn](https://wordpress.org/support/users/rfergusn/)
 * (@rfergusn)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/parse-error-after-update-11/)
 * After updating wpbackitup, I am getting the following error when attempting to
   go to my dashboard:
    Parse error: syntax error, unexpected ‘[‘ in /home/content/
   79/10035879/html/wp-content/plugins/wp-backitup/lib/includes/class-api.php on
   line 213 I can’t get into the dashboard to be able to edit anything.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fparse-error-after-update-11%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [WPBackItUp](https://wordpress.org/support/users/wpbackitup/)
 * (@wpbackitup)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/parse-error-after-update-11/#post-10588620)
 * [@rfergusn](https://wordpress.org/support/users/rfergusn/) Sorry for the trouble,
   Is it possible for you to submit a support ticket. I didn’t see one for this 
   email address so wasn’t sure if I had any additional information yet for you.
   
   Please go to the link below and fill out the support request form. We recommend
   that you provide as much detail as possible and we’ll be in touch soon. Thanks!
 * [https://wpbackitup.freshdesk.com/helpdesk/tickets/new](https://wpbackitup.freshdesk.com/helpdesk/tickets/new)
 *  Plugin Contributor [WPBackItUp](https://wordpress.org/support/users/wpbackitup/)
 * (@wpbackitup)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/parse-error-after-update-11/#post-10589205)
 * Hi [@rfergusn](https://wordpress.org/support/users/rfergusn/) Is it possible 
   for you to send us your cpanel or ftp logins you can email it to [support@wpbackitup.com](https://wordpress.org/support/topic/parse-error-after-update-11/support@wpbackitup.com?output_format=md)
   or open a support ticket so we can fix this asap. Thanks!
 *  Thread Starter [rfergusn](https://wordpress.org/support/users/rfergusn/)
 * (@rfergusn)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/parse-error-after-update-11/#post-10589324)
 * Thank you for the offer, but I was able to FTP to the website and remove the 
   Wp Backitup folder and that fixed the website.
    I reinstalled WP Backitup and
   it installed correctly and is working fine. Thank you for your very prompt reply.
   I am very pleased with your software and don’t consider one little glitch to 
   be a problem. Roy
 *  Plugin Author [Chris Simmons](https://wordpress.org/support/users/cssimmon/)
 * (@cssimmon)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/parse-error-after-update-11/#post-10589417)
 * Thanks for the update [@rfergusn](https://wordpress.org/support/users/rfergusn/).
   This issue was reported last week and we resolved it quickly but as you found
   removing via ftp and reinstalling the latest version is the best way to handle
   it. We are offering to fix this for any customer that reports it but glad to 
   hear you got it resolved.
 * Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Parse error after update’ is closed to new replies.

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## Tags

 * [parse-error](https://wordpress.org/support/topic-tag/parse-error/)
 * [wpbackitup](https://wordpress.org/support/topic-tag/wpbackitup/)

 * 4 replies
 * 3 participants
 * Last reply from: [Chris Simmons](https://wordpress.org/support/users/cssimmon/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/parse-error-after-update-11/#post-10589417)
 * Status: resolved