Title: Parse error message – what do I do?
Last modified: March 3, 2017

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# Parse error message – what do I do?

 *  Resolved [estis](https://wordpress.org/support/users/estis/)
 * (@estis)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/parse-error-message-what-do-i-do/)
 * I have no coding experience and have “inherited” a website. It has the following
   error message :
 * Parse error: syntax error, unexpected T_DOUBLE_ARROW, expecting ‘)’ in /home/
   content/16/11583016/html/wp-content/themes/pagelines/includes/config.options.
   php on line 872
 * Is this fixable or do I scream and start a new website – I am in despair
 * E.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [systemsbox](https://wordpress.org/support/users/systemsbox/)
 * (@systemsbox)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/parse-error-message-what-do-i-do/#post-8869322)
 * Hello,
    Do you have access to the server ? Can you please use FTP to download
   the file or control panel’s file manager to open the file config.options.php 
   from wp-content/themes/pagelines/includes/ and screenshot or copy paste the code
   that is on the line 872 ?
 *  Thread Starter [estis](https://wordpress.org/support/users/estis/)
 * (@estis)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/parse-error-message-what-do-i-do/#post-8869395)
 * system box thanks for your response. However, after many phone calls I got a 
   very nice person from a UK help centre to point out there was a rogue > in one
   line of code!!! It is now sorted. I vow never to touch any sort of code again.
   Thanks for your offer of help
    E
 *  Thread Starter [estis](https://wordpress.org/support/users/estis/)
 * (@estis)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/parse-error-message-what-do-i-do/#post-8869396)
 * Now sorted
 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [9 years, 3 months ago](https://wordpress.org/support/topic/parse-error-message-what-do-i-do/#post-8869800)
 * I’m glad you got your issue sorted [@estis](https://wordpress.org/support/users/estis/).
   Sorry for going off-topic with the following question. Can I ask if the phone
   calls you were receiving from the UK help centre told you they were associated
   with WordPress.org?
 *  Thread Starter [estis](https://wordpress.org/support/users/estis/)
 * (@estis)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/parse-error-message-what-do-i-do/#post-8870044)
 * They were open that they were not WordPress and offer support to all forms of
   websites. They offer a monthly chargeable service, but were happy to help for
   free as it was a simple fix ( for them!)
    E
 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [9 years, 3 months ago](https://wordpress.org/support/topic/parse-error-message-what-do-i-do/#post-8870084)
 * Thanks for clarifying. Sometimes we have to protect users from solicited or unsolicited
   private support that is derived from the WordPress.org forums.
 * A couple of reasons why we like to keep support within the WordPress.org forums
   are:
    1. If people want to help they can answer directly on the support thread created
       on these forums. This ensures that the next guy experiencing the issue can either
       follow the steps to mitigate the issue or take the exact solution.
    2. Forum moderators can prevent a scenario where someone is logging into your website.
       It is unsafe to give people access to sensitive data, such as your WordPress
       administration panel, hosting provider control panel or providing the FTP details.
       Although people can have the best intentions, it is careless to ask for direct
       access to the files of your website.
 *  -  This reply was modified 9 years, 3 months ago by [Andrew Nevins](https://wordpress.org/support/users/anevins/).
    -  This reply was modified 9 years, 3 months ago by [Andrew Nevins](https://wordpress.org/support/users/anevins/).

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Parse error message – what do I do?’ is closed to new replies.

## Tags

 * [parse-error](https://wordpress.org/support/topic-tag/parse-error/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 6 replies
 * 3 participants
 * Last reply from: [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/parse-error-message-what-do-i-do/#post-8870084)
 * Status: resolved

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