Title: Partial refund
Last modified: January 20, 2021

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# Partial refund

 *  [jasperpeeters](https://wordpress.org/support/users/jasperpeeters/)
 * (@jasperpeeters)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/partial-refund-2/)
 * We are testing the Mangopay Plugin with WordPress & Woocommerce. Our setup is
   a C2C Marketplace.
 * When a user places an order of 2 articles, the workflow of a partial refund is
   not clear to me. The order could consist of products of 2 different sellers. 
   Therefore it is possible, that 1 part of the order has to be cancelled / refunded.
 * Under WooCommerce – Orders I can see that particular order, and I can refund 
   one product of the whole order within that view. On the mangopay dashboard I 
   can see how the refund payment is initiated and successfully done.
 * So far so good.
 * But now I want to “complete” the order with the remaining one (valid) product.
   If I switch the Order-state to “Completed” I can see on the Mangopay Dashboard,
   that a transfer of BOTH products is initiated (including the one which was refunded).
 * Is there an other way to finalize that order (containing a “valid” product and
   one which was already refunded)?
 * Many thanks in advance!

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [mangopay](https://wordpress.org/support/users/mangopay/)
 * (@mangopay)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/partial-refund-2/#post-13952318)
 * Hi [@jasperpeeters](https://wordpress.org/support/users/jasperpeeters/)
    We are
   looking into this scénario. We’ll keep you updated. Max
 *  Thread Starter [jasperpeeters](https://wordpress.org/support/users/jasperpeeters/)
 * (@jasperpeeters)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/partial-refund-2/#post-13954169)
 * Thank you Max [@mangopay](https://wordpress.org/support/users/mangopay/) – appreciated!
 *  Plugin Author [Yann at WP&Co](https://wordpress.org/support/users/ydubois/)
 * (@ydubois)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/partial-refund-2/#post-13954813)
 * Hi [@jasperpeeters](https://wordpress.org/support/users/jasperpeeters/)
 * We are looking into the issue, but could you please specify:
 * – Which versions of WC-Vendors you are using (free or Pro) + version number
    –
   Version of WooCommerce – Version of WordPress – Version of the MANGOPAY plugin
 * Thanks
 *  Thread Starter [jasperpeeters](https://wordpress.org/support/users/jasperpeeters/)
 * (@jasperpeeters)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/partial-refund-2/#post-13955670)
 * Hi Yann,
 * these are the used versions:
 * – MANGOPAY WooCommerce plugin 3.3.4
    – WC Vendors 2.2.1 – WC Vendors Pro 1.7.6–
   WooCommerce 4.7.0 – WordPress 5.5.3
 * Let me know if you need more details.
 * Thanks!
 *  Thread Starter [jasperpeeters](https://wordpress.org/support/users/jasperpeeters/)
 * (@jasperpeeters)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/partial-refund-2/#post-14034659)
 * Hello [@mangopay](https://wordpress.org/support/users/mangopay/) [@ydubois](https://wordpress.org/support/users/ydubois/)
 * Is there any news on this topic? Have you been able to reproduce the problem?
 * Thanks & kind regards
 *  [crindel](https://wordpress.org/support/users/crindel/)
 * (@crindel)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/partial-refund-2/#post-14659111)
 * [@jasperpeeters](https://wordpress.org/support/users/jasperpeeters/)
    Did you
   hear anything from them yet? I am having the same problem.
 * Maybe you have found a temporary work around.
 * Bedankt!
 *  Thread Starter [jasperpeeters](https://wordpress.org/support/users/jasperpeeters/)
 * (@jasperpeeters)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/partial-refund-2/#post-14677631)
 * Hi [@crindel](https://wordpress.org/support/users/crindel/) ,
    unfortunately 
   no I heard nothing since then. I went forward with hacking around in the SRC 
   which is obviously not my preferred solution. I saw your recent thread and I 
   am eager to hear if that provides something new. BR, Jasper

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Partial refund’ is closed to new replies.

 * ![](https://ps.w.org/mangopay-woocommerce/assets/icon-256x256.png?rev=2900765)
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## Tags

 * [c2c](https://wordpress.org/support/topic-tag/c2c/)
 * [partial](https://wordpress.org/support/topic-tag/partial/)

 * 7 replies
 * 4 participants
 * Last reply from: [jasperpeeters](https://wordpress.org/support/users/jasperpeeters/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/partial-refund-2/#post-14677631)
 * Status: not resolved