Partial refunds API error

  • Resolved jgjh151

    (@jgjh151)


    4 years ago

    We have successfully done some refunds and it appears that when we do 100% of purchase, the refund will go through. However, we have had some needs for partial refunds and we are getting an API error message. We use only PayPal payment option.

    WooCommerce PayPal Payments
    Version 1.8.0 | By WooCommerce

    Error screenshot: https://snipboard.io/EKIjwY.jpg

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    4 years ago

    Hi @jgjh151,

    There has been an issue with partial refunds when refunding less than half the total but this usually wouldn’t result in an error.
    Could you please enable Logging in the plugin settings and then again try to issue a refund?
    The plugin log file should then contain some more details about the error from the API.
    We’d be interested in a copy of that message. Thanks!

    Kind regards,
    Niklas

    eliteventure

    (@eliteventure)

    4 years ago

    Hello, where can I send the log?

    Plugin Support Syde Joost

    (@joostvandevijver)

    4 years ago

    Hello @eliteventure

    you can send us logs directly by opening a support ticket via these instructions: https://zettle.inpsyde.com/docs/request-support/

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    4 years ago

    sorry, wrong URL, this is the correct one for engaging us for PayPal issues: https://paypal.inpsyde.com/docs/request-support/

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 11 months ago

    Hello,

    an issue with partial refunds was resolved in our release 1.8.1, so since we did not hear more from you, we will mark this thread as resolved. Please open a new thread or ticket with us directly if you are still encountering this issue.

    Kind regards,
    Joost

Viewing 5 replies - 1 through 5 (of 5 total)

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