Title: Passcode does not work Last modified: February 23, 2025 --- # Passcode does not work * Resolved [etaf](https://wordpress.org/support/users/etaf/) * (@etaf) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/) * I just installed today – deleted all cookies on a new browser * attempted to setup an account on my website – fenori.co.uk – using latest wordpress version * The popup appeared requested the code * the email appeared with the code * BUT the code did not allow entry – just said code was wrong Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/passcode-does-not-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/passcode-does-not-work/page/2/?output_format=md) * Plugin Author [gaurav1092](https://wordpress.org/support/users/gaurav1092/) * (@gaurav1092) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18324067) * Hi [@etaf](https://wordpress.org/support/users/etaf/), * Try deactivating all other plugins except **Customer Email Verification** and** WooCommerce**, then test the verification process again. * Also, which theme are you using on your website? Some themes may cause conflicts. Let me know so we can troubleshoot further. * Best Regards, Gaurav * Thread Starter [etaf](https://wordpress.org/support/users/etaf/) * (@etaf) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18324384) * i’m using the TOTAL THEME * [adityaganediwal](https://wordpress.org/support/users/adityaganediwal/) * (@adityaganediwal) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18333871) * Hi, Updated the plugin to latest version and its not accepting the passcode, until now it was working perfectly – for now rolling back to previous version– [@gaurav1092](https://wordpress.org/support/users/gaurav1092/) [@yashpatel1007](https://wordpress.org/support/users/yashpatel1007/) * Plugin Author [gaurav1092](https://wordpress.org/support/users/gaurav1092/) * (@gaurav1092) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18333875) * Hi [@adityaganediwal](https://wordpress.org/support/users/adityaganediwal/) , * Ok, we are checking the email verification process on the **My Account** area. * Do you use the **default WooCommerce My Account registration page**, or are you using a **custom registration page**? * Best Regards, Gaurav * [adityaganediwal](https://wordpress.org/support/users/adityaganediwal/) * (@adityaganediwal) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18333878) * Hi Gaurav thanks for the quick reply, i am using default registration page, also v2.3 is not accepting passcode – version 2.2 is working perfectly, looks like with new ui and settings update, it has gone haywire [@gaurav1092](https://wordpress.org/support/users/gaurav1092/) Hope this helps 🙂 * Plugin Author [gaurav1092](https://wordpress.org/support/users/gaurav1092/) * (@gaurav1092) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18333881) * [@adityaganediwal](https://wordpress.org/support/users/adityaganediwal/), can you please share your website URL with us so we can check the registration page? * [adityaganediwal](https://wordpress.org/support/users/adityaganediwal/) * (@adityaganediwal) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18333885) * [@gaurav1092](https://wordpress.org/support/users/gaurav1092/) sure- [https://aitools.gpltube.com/my-account/](https://aitools.gpltube.com/my-account/) currently rollbacked to version 2.2 * Plugin Author [gaurav1092](https://wordpress.org/support/users/gaurav1092/) * (@gaurav1092) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18333899) * [@adityaganediwal](https://wordpress.org/support/users/adityaganediwal/) – Do you have a **staging environment**? If yes, please update to **version 2.4** on the staging site and share the **website URL** with me so I can check the issue. * [adityaganediwal](https://wordpress.org/support/users/adityaganediwal/) * (@adityaganediwal) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18333906) * [@gaurav1092](https://wordpress.org/support/users/gaurav1092/) No i am not using any staging at the moment – its completely standalone website * Plugin Author [gaurav1092](https://wordpress.org/support/users/gaurav1092/) * (@gaurav1092) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18333909) * [@adityaganediwal](https://wordpress.org/support/users/adityaganediwal/) – can you please update the version 2.4 for a while on your live website so I can check the issue? * [adityaganediwal](https://wordpress.org/support/users/adityaganediwal/) * (@adityaganediwal) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18333911) * [@gaurav1092](https://wordpress.org/support/users/gaurav1092/) – updated to v2.4, please check * Plugin Author [gaurav1092](https://wordpress.org/support/users/gaurav1092/) * (@gaurav1092) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18333914) * [@adityaganediwal](https://wordpress.org/support/users/adityaganediwal/) – * Can you please check the **Unverified Users** tab inside the **Email Verification** settings and see if any data exists? * To check this, navigate to: **WooCommerce > Email Verification > Unverified Users** and let me know what you find. * [adityaganediwal](https://wordpress.org/support/users/adityaganediwal/) * (@adityaganediwal) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18333931) * [@gaurav1092](https://wordpress.org/support/users/gaurav1092/) – no, there is no user data over there, it says no user found * Plugin Author [gaurav1092](https://wordpress.org/support/users/gaurav1092/) * (@gaurav1092) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18333936) * [@adityaganediwal](https://wordpress.org/support/users/adityaganediwal/) * Ok, thanks for checking this. We have identified the issue and will be fixing it. The new version of the plugin will be released by today. * For now, please revert back to version **2.2**. * Plugin Author [gaurav1092](https://wordpress.org/support/users/gaurav1092/) * (@gaurav1092) * [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/#post-18334264) * Hi [@etaf](https://wordpress.org/support/users/etaf/), [@adityaganediwal](https://wordpress.org/support/users/adityaganediwal/) * We have fixed this issue and released the latest version **2.5** of the plugin. * Please update to the latest version and let me know how it works. * Best Regards, Gaurav Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/passcode-does-not-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/passcode-does-not-work/page/2/?output_format=md) The topic ‘Passcode does not work’ is closed to new replies. * ![](https://ps.w.org/customer-email-verification-for-woocommerce/assets/icon- 256x256.png?rev=2253659) * [Customer Email Verification for WooCommerce](https://wordpress.org/plugins/customer-email-verification-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/customer-email-verification-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/customer-email-verification-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/customer-email-verification-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/customer-email-verification-for-woocommerce/reviews/) * 16 replies * 3 participants * Last reply from: [adityaganediwal](https://wordpress.org/support/users/adityaganediwal/) * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/passcode-does-not-work/page/2/#post-18335987) * Status: resolved