Title: password and email errors
Last modified: October 15, 2018

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# password and email errors

 *  [deeekie](https://wordpress.org/support/users/deeekie/)
 * (@deeekie)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/password-and-email-errors/)
 * Hi,
 * I have recently had several users forget their password and tried resetting it.
   when they click the reset button it sends and an email and says click the link
   to confirm and reset it. However the link is not displayed and there is nothing
   to click so its just an email. This was also the case when I had it set up to
   confirm signs ups by email and the link wasn’t in the confirmation email.
 * I have also tried manually resetting users passwords only to be giving a huge
   password full of different characters and this also doesn’t seem to let them 
   log in? Is there anything to fix this or something I am missing? as the only 
   way to fix this at the moment is to delete their account and get them to re-sign
   up.
 * Thanks for the help
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpassword-and-email-errors%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/password-and-email-errors/#post-10788107)
 * Hi [@deeekie](https://wordpress.org/support/users/deeekie/),
 * Do you use custom email templates?
    Please go to the Ultimate member -> Settings-
   > emails section and check your password reset email, make sure that it has {
   password_reset_link} placeholder. You can also do a quick conflict test so we
   can rule out conflicts with other plugins or your theme and see if it helps. 
   Here is the [doc on how to do a conflict test](https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test)
   if you are not sure how to do it.
 * Regards.
 *  Thread Starter [deeekie](https://wordpress.org/support/users/deeekie/)
 * (@deeekie)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/password-and-email-errors/#post-10893439)
 * Hi, sorry for the late response but only just seen a reply. To fix it I had to
   check the “use HTML” for emails box. This was making it only display the text
   rather than a link.
 * Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘password and email errors’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
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 * 2 replies
 * 2 participants
 * Last reply from: [deeekie](https://wordpress.org/support/users/deeekie/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/password-and-email-errors/#post-10893439)
 * Status: not resolved