Title: Password Reset Button Missing – 500 Error
Last modified: August 31, 2016

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# Password Reset Button Missing – 500 Error

 *  [leepeterson](https://wordpress.org/support/users/rustydogco/)
 * (@rustydogco)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/password-reset-button-missing-500-error/)
 * We’re experiencing some issues with the password reset functionality.
 * We create an account for a user and they receive their password reset email. 
   They’re brought to the Password Reset page on the site and are prompted to either
   accept the provided password, or they can create their own. When they choose 
   to create their own, they click Reset Password and are brought to an error screen,
   asking them to create a medium or strong one. This happens even if, when choosing
   their password, the strength meter reports “Strong”. But when they are prompted
   to enter this new, stronger password, the Reset Password button is gone! It’s
   not even in the DOM. Also, the page generates a 500 error!
 * See screenshots below:
 * Step 1: [http://cl.ly/f8iG](http://cl.ly/f8iG)
    Step 2: [http://cl.ly/f8ju](http://cl.ly/f8ju)
   Step 3: [http://cl.ly/f8h3](http://cl.ly/f8h3) Step 4: [http://cl.ly/f8n3](http://cl.ly/f8n3)
   500 Error: [http://cl.ly/f9D6](http://cl.ly/f9D6)
 * [https://wordpress.org/plugins/wp-password-policy-manager/](https://wordpress.org/plugins/wp-password-policy-manager/)

The topic ‘Password Reset Button Missing – 500 Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-password-policy-manager_f7f7f7.
   svg)
 * [WP Password Policy Manager](https://wordpress.org/plugins/wp-password-policy-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-password-policy-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-password-policy-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-password-policy-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-password-policy-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-password-policy-manager/reviews/)

## Tags

 * [500 error](https://wordpress.org/support/topic-tag/500-error/)
 * [button](https://wordpress.org/support/topic-tag/button/)
 * [missing](https://wordpress.org/support/topic-tag/missing/)
 * [password reset](https://wordpress.org/support/topic-tag/password-reset/)

 * 0 replies
 * 1 participant
 * Last reply from: [leepeterson](https://wordpress.org/support/users/rustydogco/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/password-reset-button-missing-500-error/)
 * Status: not resolved