Title: Password reset does not work
Last modified: December 20, 2016

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# Password reset does not work

 *  [gioom](https://wordpress.org/support/users/gioom/)
 * (@gioom)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/password-reset-does-not-work/)
 * Hi,
 * We’re running version 1.3.78 and we’re having some problems with the password
   reset function.
 * When our members try to reset them, everything works, they get a mail, they can
   set a new password but when logging in the new (or old) password does not work.
 * Does anybody know what may cause this?
 * Thanks!

Viewing 1 replies (of 1 total)

 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/password-reset-does-not-work/#post-8618338)
 * Hi [@gioom](https://wordpress.org/support/users/gioom/),
 * Have you made any changes in the UM Login Form?
 * Thanks.

Viewing 1 replies (of 1 total)

The topic ‘Password reset does not work’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
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## Tags

 * [password](https://wordpress.org/support/topic-tag/password/)
 * [password reset](https://wordpress.org/support/topic-tag/password-reset/)

 * 1 reply
 * 2 participants
 * Last reply from: [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/password-reset-does-not-work/#post-8618338)
 * Status: not resolved