Title: Password reset link missing
Last modified: October 30, 2019

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# Password reset link missing

 *  [Tegid](https://wordpress.org/support/users/tegid/)
 * (@tegid)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/password-reset-link-missing-3/)
 * When attempting to reset the WordPress user password, the link to reset is missing
   from the notification email while Postman plugin is active. Tested on phpmailer
   default settings. Deactivating the plugin resolves the issue.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [shinerweb](https://wordpress.org/support/users/shinerweb/)
 * (@shinerweb)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/password-reset-link-missing-3/#post-12084981)
 * [@yehudah](https://wordpress.org/support/users/yehudah/) I can confirm this behaviour.
 * When the phpMailer is being used, the content type is being set to Content-Type:
   text/html; charset=UTF-8
 * The Password is in the source of the email, but the formatting of it prevents
   it being displayed by the HTML viewer (at least in Gmail viewer, haven’t check
   any other mail clients).
 * When you set Post SMTP to use SMTP, the content type is Content-Type: text/plain;
   charset=UTF-8 so the field is now displayed correctly.
 * [@tegid](https://wordpress.org/support/users/tegid/) – Hopefully [@yehudah](https://wordpress.org/support/users/yehudah/)
   will look into this for you. It’s a busy time of the year at the moment where
   he lives, but he will eventually get back to you.
 *  [marcusjwilson](https://wordpress.org/support/users/marcusjwilson/)
 * (@marcusjwilson)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/password-reset-link-missing-3/#post-12654313)
 * This appears to still be a problem in Post SMTP. Any plans to resolve this? It
   must be impacting a lot of users of the plugin – maybe without them realising.
 *  [yehudah](https://wordpress.org/support/users/yehudah/)
 * (@yehudah)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/password-reset-link-missing-3/#post-12654324)
 * Didn’t noticed this thread.
 * [@marcusjwilson](https://wordpress.org/support/users/marcusjwilson/) why you 
   don’t use post smtp default mailer?
 *  [shinerweb](https://wordpress.org/support/users/shinerweb/)
 * (@shinerweb)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/password-reset-link-missing-3/#post-12656788)
 * [@marcusjwilson](https://wordpress.org/support/users/marcusjwilson/) to be fair,
   the main reason people install POST SMTP is to use an SMTP server. In this configuration,
   the problem isn’t seen.
    It’s only if you are using the PHPMailer that the problem
   arises. Using PHPMailer is usually a bad idea on most web hosts which unless 
   you have a dedicated server or a server with a unique IP address (for both web
   server (easily done) AND mail server (not usually done). As [@yehudah](https://wordpress.org/support/users/yehudah/)
   suggests, you’d be better off using an SMTP account (or one of the other mail
   methods rather than PHPMailer). You get a much better email delivery rate this
   way. If you don’t have access to an SMTP account or other mailer account and 
   have to use PHPMailer, then there isn’t really much use in having POST_SMTP installed(
   other than for logging).
 * Only those using PHPMailer will see this issue.
 *  [marcusjwilson](https://wordpress.org/support/users/marcusjwilson/)
 * (@marcusjwilson)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/password-reset-link-missing-3/#post-12666529)
 * [@shinerweb](https://wordpress.org/support/users/shinerweb/) [@yehudah](https://wordpress.org/support/users/yehudah/)
   Actually, we are sending emails via “Send in Blue” SMTP service, and we have 
   Post SMTP Mailer/Email Log plugin configured to use “PostSMTP”, and we still 
   see this issue of the WordPress Password Reset link being removed in the emails
   that go out. Confirm on multiple sites.
 * Can you advise?
 * Thanks
    Marcus

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Password reset link missing’ is closed to new replies.

 * ![](https://ps.w.org/post-smtp/assets/icon-128x128.gif?rev=3209655)
 * [Post SMTP – Complete Email Deliverability and SMTP Solution with Email Logs, Alerts, Backup SMTP & Mobile App](https://wordpress.org/plugins/post-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/post-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/post-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/post-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/post-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/post-smtp/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [marcusjwilson](https://wordpress.org/support/users/marcusjwilson/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/password-reset-link-missing-3/#post-12666529)
 * Status: not resolved