That’s because you are trying to recover the password from a different computer, browser or IP.
I see.
Now, I have tested the same browser on the same computer, but it has an issue.
I have following message after I clicked the restore link from e-mail.
“You are now logged in. It makes no sense to restore your account”
If you were logged in before there is no reason to restore your password, in this case, I think the message is self-explanatory. Anyway, any suggestion is welcome.
Not sure if this is the same thing but all I see in the code of the email received is:
<div style=”padding: 10px 0 50px 0; text-align: center;”>Reset your password</div>
The email received has nothing but the text Reset your password with no link