Title: Password Reset Not Working
Last modified: July 1, 2021

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# Password Reset Not Working

 *  Resolved [SMae](https://wordpress.org/support/users/smae/)
 * (@smae)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/password-reset-missing/)
 * Hello,
 * When a user on my site tries to reset their password by clicking “forgot password”
   the email they are sent takes them back to the login page requiring a username
   and password.
 * The same happens when I create a user, the link they are sent to create their
   password just takes them to the login page.
 * Any ideas how to fix this please?
 * Thank you!`
    -  This topic was modified 4 years, 11 months ago by [SMae](https://wordpress.org/support/users/smae/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [SMae](https://wordpress.org/support/users/smae/)
 * (@smae)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/password-reset-missing/#post-14617687)
 * I have disabled plugins but the problem persists.
    -  This reply was modified 4 years, 11 months ago by [SMae](https://wordpress.org/support/users/smae/).
    -  This reply was modified 4 years, 11 months ago by [SMae](https://wordpress.org/support/users/smae/).
    -  This reply was modified 4 years, 11 months ago by [SMae](https://wordpress.org/support/users/smae/).
 *  Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/)
 * (@andrewza)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/password-reset-missing/#post-14619028)
 * Hi [@smae](https://wordpress.org/support/users/smae/)
 * Thank you for using Paid Memberships Pro.
 * Would you be able to share your Site Health Information here so I may overlook
   your installed plugins?
 * A temporary solution is to revert back the login page to “Use WordPress Default”
   inside the Paid Memberships Pro page settings while we troubleshoot this issue
   further.
 *  Thread Starter [SMae](https://wordpress.org/support/users/smae/)
 * (@smae)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/password-reset-missing/#post-14621121)
 * Hello,
 * Thank you for your reply. I got it working.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Password Reset Not Working’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [SMae](https://wordpress.org/support/users/smae/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/password-reset-missing/#post-14621121)
 * Status: resolved