Title: Password Reset Redirect Loop
Last modified: February 3, 2024

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# Password Reset Redirect Loop

 *  Resolved [cmullins94](https://wordpress.org/support/users/cmullins94/)
 * (@cmullins94)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/password-reset-redirect-loop/)
 * Running into an issue with users trying to reset their password, and the link
   they receive in the email redirects them back to the same page, asking them to
   enter their email address to receive an email link, which puts them in an infinite
   loop.
 * Not sure exactly when this became an issue, but we just noticed it today. It 
   used to function properly.
 * I DO have “Redirect Default WordPress Pages” enabled in the PMS settings, and
   the Password Reset page is set to the correct page containing the **[pms-recover-
   password]** shortcode.
 * Anyone else experienced this? Fixes?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpassword-reset-redirect-loop%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/)
 * (@alexandrubodea)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/password-reset-redirect-loop/#post-17401808)
 * Hi [@cmullins94](https://wordpress.org/support/users/cmullins94/),
    1. Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins-
       > and send a full screenshot with everything you have installed related to Paid
       Member Subscriptions (make sure the plugin version can be seen)?
    2. Could you please go to your site’s Dashboard -> Paid Member Subscriptions ->
       Settings -> General -> and send a full screenshot from there (please make sure
       all the settings from that page can be seen)?
    3. Could you please go to your site’s Dashboard -> Paid Member Subscriptions ->
       E-Mails -> Member Emails -> and send a full screenshot from there (please make
       sure all the settings from that page can be seen, especially the Recover Password
       Email template)?
 * You can use a site like [https://snipboard.io/](https://snipboard.io/) to share
   the screenshots.
 * Best regards,

Viewing 1 replies (of 1 total)

The topic ‘Password Reset Redirect Loop’ is closed to new replies.

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## Tags

 * [account](https://wordpress.org/support/topic-tag/account/)
 * [password](https://wordpress.org/support/topic-tag/password/)
 * [users](https://wordpress.org/support/topic-tag/users/)

 * 1 reply
 * 2 participants
 * Last reply from: [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/password-reset-redirect-loop/#post-17401808)
 * Status: resolved