Title: Password reset throwing errors
Last modified: August 23, 2024

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# Password reset throwing errors

 *  Resolved [kthorjensen](https://wordpress.org/support/users/kthorjensen/)
 * (@kthorjensen)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/password-reset-throwing-errors/)
 * Duplicate of this:
 * [https://wordpress.org/support/topic/the-password-reset-link-you-clicked-is-invalid/](https://wordpress.org/support/topic/the-password-reset-link-you-clicked-is-invalid/)
 * Already deactivated plugins to test for conflict. One interesting thing is that
   the URL sent in the password recovery email has a subdomain – info.[mydomain].
   org – not sure what that would be the case.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpassword-reset-throwing-errors%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [RegistrationMagic Support](https://wordpress.org/support/users/registrationmagicsupport/)
 * (@registrationmagicsupport)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/password-reset-throwing-errors/#post-17970651)
 * Hi [@kthorjensen](https://wordpress.org/support/users/kthorjensen/),
 * Could you please provide us the exact error messages you are seeing so we can
   have more information to look into the issue.
 *  Thread Starter [kthorjensen](https://wordpress.org/support/users/kthorjensen/)
 * (@kthorjensen)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/password-reset-throwing-errors/#post-17971338)
 * Clicking password reset link from email brings to password reset screen (with
   info. subdomain for some reason that I still cannot locate)
 * Choosing a new password successfully saves the new PW in the database but gives
   error to user:
 * “The password reset link you clicked is invalid. You can paste the security token
   from your email below to proceed with password reset.”
 * Entering security token gives error:
 * “The security token you entered is invalid. Please make sure you copied complete
   text string. You can try pasting again or restart password reset process.”
 *  Plugin Support [RegistrationMagic Support](https://wordpress.org/support/users/registrationmagicsupport/)
 * (@registrationmagicsupport)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/password-reset-throwing-errors/#post-17972734)
 * Hi [@kthorjensen](https://wordpress.org/support/users/kthorjensen/),
 * The password reset process is working fine on our testing servers. Could you 
   please recheck this with all other plugins on your site deactivated. This could
   be a conflict with another plugin on the site.
 *  Plugin Support [RegistrationMagic Support](https://wordpress.org/support/users/registrationmagicsupport/)
 * (@registrationmagicsupport)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/password-reset-throwing-errors/#post-17977178)
 * Hi [@kthorjensen](https://wordpress.org/support/users/kthorjensen/),
 * Were you able to recheck this issue with all other plugins deactivated?
 *  Plugin Support [RegistrationMagic Support](https://wordpress.org/support/users/registrationmagicsupport/)
 * (@registrationmagicsupport)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/password-reset-throwing-errors/#post-17979369)
 * Due to lack of further response, we are closing this topic.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Password reset throwing errors’ is closed to new replies.

 * ![](https://ps.w.org/custom-registration-form-builder-with-submission-manager/
   assets/icon.svg?rev=2547375)
 * [RegistrationMagic - User Registration Forms Plugin](https://wordpress.org/plugins/custom-registration-form-builder-with-submission-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/custom-registration-form-builder-with-submission-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/custom-registration-form-builder-with-submission-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/custom-registration-form-builder-with-submission-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/custom-registration-form-builder-with-submission-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/custom-registration-form-builder-with-submission-manager/reviews/)

## Tags

 * [password reset](https://wordpress.org/support/topic-tag/password-reset/)

 * 5 replies
 * 2 participants
 * Last reply from: [RegistrationMagic Support](https://wordpress.org/support/users/registrationmagicsupport/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/password-reset-throwing-errors/#post-17979369)
 * Status: resolved