Title: Password shortcode problem Last modified: January 4, 2020 --- # Password shortcode problem * Resolved [velitra](https://wordpress.org/support/users/velitra/) * (@velitra) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/) * Hey! * I use notification plugin and it has been working well. Something happened and now [password_url] shortcode dosen´t work anymore. When you press password link it says that it´s broken. In same notification i have [email_user_login] shortcode and that works just fine. Could someone help me with this issue? * Thanks Veli-Matti Viewing 15 replies - 1 through 15 (of 31 total) 1 [2](https://wordpress.org/support/topic/password-shortcode-problem/page/2/?output_format=md) [3](https://wordpress.org/support/topic/password-shortcode-problem/page/3/?output_format=md) [→](https://wordpress.org/support/topic/password-shortcode-problem/page/2/?output_format=md) * [aggk](https://wordpress.org/support/users/aggk/) * (@aggk) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12295069) * Hi, * I have the same issue. [password_url] in “new account” mail stopped working * Strangely, the [password_reset_link] still works and after clicking that the link. …then the [password_url] -link will also work again * Thanks! * Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * (@voltronik) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12295715) * Hi [@velitra](https://wordpress.org/support/users/velitra/) and [@aggk](https://wordpress.org/support/users/aggk/), Thanks for bearing with me whilst I was on holiday over Christmas and New Year. * Can you see any differences in the URL for both the non-working shortcode and the working one? Trying to work out if there’s some kind of incorrect format or escaping somewhere. * [aggk](https://wordpress.org/support/users/aggk/) * (@aggk) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12297406) * I have not noticed any difference between the URL:s But it looks like it´s related to a WordPress update. I just confirmed that it works normal for me when I´m on WordPress 5.2.4 but the issue occurs as soon as I upgrade to 5.3.2 (not updating anything else) and if I deactivate BNFWP the default WordPress messages/links works * Thanks! * Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * (@voltronik) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12299216) * Hi [@aggk](https://wordpress.org/support/users/aggk/), Thanks. * Is BNFW up-to-date as well? Regardless, I’ll investigate and see if I can find out what’s going on. * [aggk](https://wordpress.org/support/users/aggk/) * (@aggk) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12299339) * Yes, both before and after WordPress update I was on BNFW 1.7.5 * Thanks! * [aggk](https://wordpress.org/support/users/aggk/) * (@aggk) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12311207) * Hi, * Did you get a chance to look into this? (I was hoping I could update before the weekend? ) * Thanks! * Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * (@voltronik) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12318578) * Hi [@aggk](https://wordpress.org/support/users/aggk/), Not yet. I have a number of updates pending so am planning to push them all out in one go this month. * Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * (@voltronik) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12335287) * Hi [@aggk](https://wordpress.org/support/users/aggk/) and [@velitra](https://wordpress.org/support/users/velitra/), Can I ask what notifications you’re trying to use the `[password_url]` shortcode in? * [aggk](https://wordpress.org/support/users/aggk/) * (@aggk) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12339032) * Hi, * For me it´s “New User Registration – For User” * Thread Starter [velitra](https://wordpress.org/support/users/velitra/) * (@velitra) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12341937) * I use New User Registration – For User. The problem solved with me after login with ajax updated. * Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * (@voltronik) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12343079) * Ok, thanks everyone. Will update when I have more. * Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * (@voltronik) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12349228) * Hi [@velitra](https://wordpress.org/support/users/velitra/) and [@aggk](https://wordpress.org/support/users/aggk/), I’ve been un able to reproduce this. * How are the users registering on your site? Is it via a plugin or the standard Register link on the /login page or is the Admin creating the accounts? * [pitz37](https://wordpress.org/support/users/pitz37/) * (@pitz37) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12358078) * Hi, I’m using the below in a notification. [user_login] field is fine but the password [password_url] field comes up blank, no link nothing. Any idea on how to resolve this please? * Hi there. * You have been assigned a course via ABC Study. * Username: [user_login] To set your password, visit the following address: [password_url] * Thanks * Pitz - This reply was modified 6 years, 4 months ago by [pitz37](https://wordpress.org/support/users/pitz37/). * [aggk](https://wordpress.org/support/users/aggk/) * (@aggk) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12359747) * Users (Author role) are registered from Admin account. * I just tried again to create an account after disable all plugins except BNFW( +SendGrid which I need for email delivery) and switched to latest default WordPress theme (behind password at staging, WP Engine hosting). [password_url] -link leads to the WordPress login page that says the link is not working. If I disable BNFWP and create an account the default login link that is sent out works normal. I do believe this is related to something between WordPress 5.2.4 and 5.3.2 ( like I mention above) * Thanks! * Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * (@voltronik) * [6 years, 4 months ago](https://wordpress.org/support/topic/password-shortcode-problem/#post-12360587) * Thanks for the extra info [@aggk](https://wordpress.org/support/users/aggk/). I’ve having difficulty replicating it, even on WordPress 5.3.2. * Can you post an example of what a working link should look like vs the one that you’re seeing in your emails? Viewing 15 replies - 1 through 15 (of 31 total) 1 [2](https://wordpress.org/support/topic/password-shortcode-problem/page/2/?output_format=md) [3](https://wordpress.org/support/topic/password-shortcode-problem/page/3/?output_format=md) [→](https://wordpress.org/support/topic/password-shortcode-problem/page/2/?output_format=md) The topic ‘Password shortcode problem’ is closed to new replies. * ![](https://ps.w.org/bnfw/assets/icon.svg?rev=2531573) * [Customize WordPress Emails and Alerts - Better Notifications for WP](https://wordpress.org/plugins/bnfw/) * [Frequently Asked Questions](https://wordpress.org/plugins/bnfw/#faq) * [Support Threads](https://wordpress.org/support/plugin/bnfw/) * [Active Topics](https://wordpress.org/support/plugin/bnfw/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/bnfw/unresolved/) * [Reviews](https://wordpress.org/support/plugin/bnfw/reviews/) * 31 replies * 6 participants * Last reply from: [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/password-shortcode-problem/page/3/#post-12621370) * Status: resolved