Title: passwords problem
Last modified: August 19, 2020

---

# passwords problem

 *  Resolved [visionha](https://wordpress.org/support/users/visionha/)
 * (@visionha)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/)
 * hello, with respect
    i have no problem with sync users in 2 sites, just have 
   a problem with user passwords!
 * if some user register and login in my shop (based on woocommerce / another wordpress),
   new user cant login to main site (wordpress) with woocommerce password!
    but 
   if user register and login to main site, user can login to woocommerce too!
 * note: passwords checkboxes in plugin options are checked. and both sites are 
   https.
    shop site for example: mysite.com/shop main site for example: mysite.
   com
 * how can i solve that problem?
    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

 *  Plugin Author [Alexandre Froger](https://wordpress.org/support/users/frogerme/)
 * (@frogerme)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13281750)
 * Hello [@visionha](https://wordpress.org/support/users/visionha/) !
 * I just tested with 2 WordPress sites, default themes and plugins (aside from 
   WooCommerce with Storefront), and a similar setup as described, both with the
   default registration form from WordPress and the checkout form, with success.
   
   I have Login, Logout, Create, Update and Password User Actions enabled in both
   directions.
 * Have you tested creating a user with the main form and the checkout form yourself,
   with logs enabled? You should get something like below – if you don’t it might
   be a settings issue, or a conflict with a third-party plugin (in the latter case,
   you should test with plugins disabled, then enable them one by one to narrow 
   down to the culprit).
 * My log (obfuscated for obvious reasons):
 *     ```
       2020-08-19 13:50:05 - Info - Token created: site https://mysite.com/ - action "Create"
       2020-08-19 13:50:05 - Success - Access granted - https://mysite.com/shop
       2020-08-19 13:50:05 - Success - Create action - successfully created user "testing.shop" from https://mysite.com/shop.
   
       Array
       (
           [data] => Array
               (
                   [user_login] => testing.shop
                   [user_nicename] => testing-shop
                   [user_url] => 
                   [user_email] => testingshop@somedomain.com
                   [display_name] => testing shop
                   [nickname] => testing.shop
                   [first_name] => testing
                   [last_name] => shop
                   [description] => 
                   [rich_editing] => true
                   [syntax_highlighting] => true
                   [comment_shortcuts] => false
                   [admin_color] => fresh
                   [use_ssl] => 0
                   [user_registered] => 2020-08-19 13:50:04
                   [show_admin_bar_front] => true
                   [locale] => 
                   [user_pass] => ** HIDDEN **
                   [roles] => Array
                       (
                       )
   
               )
   
       )
       ```
   
 *  Plugin Author [Alexandre Froger](https://wordpress.org/support/users/frogerme/)
 * (@frogerme)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13281767)
 * You can see the `[user_pass] => ** HIDDEN **` is transferred over at creation(
   it will always show `** HIDDEN **` – passwords are NEVER accessible to other 
   users with WPRUS). Please let me know in your case (don’t forget to obfuscate
   the data when posting here!) and we can try to troubleshoot further if needed.
    -  This reply was modified 5 years, 9 months ago by [Alexandre Froger](https://wordpress.org/support/users/frogerme/).
 *  Thread Starter [visionha](https://wordpress.org/support/users/visionha/)
 * (@visionha)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13282146)
 * Thank you for your response,
    logs from main site after i make user from shop:
 *     ```
        2020-08-19 14:48:00 - Info - Token created: site https://mysite.com - action "Create"
       2020-08-19 14:48:00 - Info - Token created: site https://mysite.com - action "Create"
       2020-08-19 14:48:01 - Success - Access granted - https://mysite.com/shop
       2020-08-19 14:48:01 - Success - Create action - successfully created user "omidtest" from https://mysite.com/shop.
   
       		Array
       (
           [data] => Array
               (
                   [user_login] => omidtest
                   [user_nicename] => omidtest
                   [user_url] => 
                   [user_email] => test@gmail.com
                   [display_name] => omidtest
                   [nickname] => omidtest
                   [first_name] => 
                   [last_name] => 
                   [description] => 
                   [rich_editing] => true
                   [syntax_highlighting] => true
                   [comment_shortcuts] => false
                   [admin_color] => fresh
                   [use_ssl] => 0
                   [user_registered] => 2020-08-19 14:47:58
                   [show_admin_bar_front] => true
                   [locale] => 
                   [user_pass] => ** HIDDEN **
                   [roles] => Array
                       (
                       )
   
               )
   
       )
       ```
   
 * and from shop log:
 *     ```
        2020-08-19 14:47:36 - Info - Delete action - firing action for username "omidtest"
       2020-08-19 14:47:58 - Info - Create action - firing action for username "omidtest"
       2020-08-19 14:47:58 - Info - Renewing token for https://mysite.com
       2020-08-19 14:47:59 - Warning - Failed to renew token for https://mysite.com - retrying...
       ```
   
 *  Thread Starter [visionha](https://wordpress.org/support/users/visionha/)
 * (@visionha)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13282254)
 * logs when i change password from main:
 *     ```
        2020-08-19 15:06:08 - Info - Update action - firing action for username "omidtest"
       2020-08-19 15:06:08 - Info - Renewing token for https://mysite.com/shop
       2020-08-19 15:06:09 - Warning - Failed to renew token for https://mysite.com/shop - retrying... 
       ```
   
 *  Thread Starter [visionha](https://wordpress.org/support/users/visionha/)
 * (@visionha)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13282260)
 * note: tokens are the same for both sites.
 *  Plugin Author [Alexandre Froger](https://wordpress.org/support/users/frogerme/)
 * (@frogerme)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13282306)
 * So from your log, I see the user `omidtest` got created on the main site, and
   that the password was transferred. Have you tried to login with this user and
   the chosen password on the main site?
 * If you did and could log in, great – there wouldn’t seem to be any issue.
 * I you did and could not log in, it would be the moment to try with default theme
   and plugins, confirm it’s not working, and then activate plugin one by one and
   try each time to see what the conflict is ;).
 * The other logs you’re showing me are indicating potential communication issues
   between the sites, but that’s not significant here (“retrying” is a good thing,
   failure is when things get worrisome), and your core problem is: Users are created
   on both sites, but passwords are not working.
    Passwords are transferred at creation
   and update, and the log indicates creation did work, so we’ll focus on that.
 *  Thread Starter [visionha](https://wordpress.org/support/users/visionha/)
 * (@visionha)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13282629)
 * yes, i make some user in main site and then try to login, and i can login with
   this user and password to main and shop.
 * but when i make user in shop, i can login just in shop with password, and when
   i wanna login with that user and password to main site, wrong password shows 
   up! :d
 *  Plugin Author [Alexandre Froger](https://wordpress.org/support/users/frogerme/)
 * (@frogerme)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13282744)
 * Alright, now that it’s confirmed that you still have the issue even if the logs
   show the password was transferred, the next step is to try again with all plugins
   deactivated except for WooCommerce and WP Remote Users Sync on both sites, TwentyTwenty
   theme on the main site, and StoreFront theme on the shop site.
 * This may seem like a heavy operation to undertake, but it is the only way for
   me to help to eliminate the possibility of plugin/theme conflict.
 * If the problem persists in a default environment, this would mean that some server
   settings could be the cause of the issue (and I wouldn’t be able to help more
   on this forum – we’d have to continue on Github).
 * If the problem disappears with the default environment, this means we’ll have
   to find which plugin/theme is the source of the issue by enabling them 1 by 1
   and test at each step until it fails, to identify the source.
    -  This reply was modified 5 years, 9 months ago by [Alexandre Froger](https://wordpress.org/support/users/frogerme/).
 *  Thread Starter [visionha](https://wordpress.org/support/users/visionha/)
 * (@visionha)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13284583)
 * hello, thank you for your time.
 * i find the problem, in shop, **Digital Goods for WooCommerce Checkout Pro** plugin!
 * right now everythings is okay, but another little thing :d
 * when i login in main site, it cant auto login in shop, and user must login again
   in shop too,
    but if user login in shop, user auto login to main too. i hope 
   you undrestand what i mean!
 * shop logs:
 *     ```
       2020-08-20 00:58:33 - Info - Logout action - enqueueing asynchronous actions for username "omidtest"
       2020-08-20 00:58:34 - Info - Renewing token for https://mysite.com/
       2020-08-20 00:58:35 - Warning - Failed to renew token for https://mysite.com/ - retrying...
       2020-08-20 00:58:36 - Info - Added https://mysite.com/wprus/logout/ async URL in wp_footer
       ```
   
 * main logs:
 *     ```
       2020-08-20 00:58:36 - Info - Token created: site https://mysite.com/ - action "Logout"
       2020-08-20 00:58:36 - Info - Token created: site https://mysite.com/ - action "Logout"
       2020-08-20 00:58:38 - Success - Access granted - https://mysite.com/shop
       2020-08-20 00:58:38 - Success - Logout action - successfully logged out user "omidtest" from https://mysite.com/shop.
       ```
   
 *  Thread Starter [visionha](https://wordpress.org/support/users/visionha/)
 * (@visionha)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13284586)
 * and do you have some idea why Digital Goods for WooCommerce Checkout Pro have
   conflict? i need this plugin too, if not, then i should find another way for 
   Digital Goods for WooCommerce Checkout Pro.
    thank you.
 *  Plugin Author [Alexandre Froger](https://wordpress.org/support/users/frogerme/)
 * (@frogerme)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13284594)
 * Hi [@visionha](https://wordpress.org/support/users/visionha/) !
 * Glad to know you pinpointed the source! Digital Goods for WooCommerce Checkout
   Pro is a plugin I cannot access because it is a commercial one not on WordPress
   plugin repository. If you wish me to get involved further with troubleshooting
   this, we’ll have to take that discussion on a separate platform (Github issue).
 * Regarding the login/logout question, I see only logout in the logs. It doesn’t
   seem I have enough information. In any case, please open a separate issue if 
   you need – I will mark this one as resolved for now.
 *  Thread Starter [visionha](https://wordpress.org/support/users/visionha/)
 * (@visionha)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13284750)
 * about checkout plugin i find and use **Digital Download Goods Checkout for WooCommerce**
   
   and its fine.
 *  Thread Starter [visionha](https://wordpress.org/support/users/visionha/)
 * (@visionha)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13293856)
 * thank you for your great support [@frogerme](https://wordpress.org/support/users/frogerme/)
   
   best wishes for you.

Viewing 13 replies - 1 through 13 (of 13 total)

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 * 13 replies
 * 2 participants
 * Last reply from: [visionha](https://wordpress.org/support/users/visionha/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/passwords-problem/#post-13293856)
 * Status: resolved