Payment cancellation

  • Resolved ookris

    (@ookris)


    3 years, 2 months ago

    Hello. Your system has collected the payment for the next month. The problem is that the account to which the payment relates has been deleted.

    Please cancel your subscription and request a refund.

    [ Redacted ]

    • This topic was modified 3 years, 2 months ago by Jan Dembowski.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    3 years, 2 months ago

    @ookris The developer cannot help you here; they risk getting into real trouble if they do.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales, refund or payment cancellation topics as well.

    https://www.cusrev.com/business/contact-us.html

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Thread Starter ookris

    (@ookris)

    3 years, 2 months ago

    I wrote an e-mail but unfortunately no one replied to it. After a few days, I sent the message again. Unfortunately, no one has replied to her in the meantime.

    Plugin Support pistachio6321

    (@pistachio6321)

    3 years, 2 months ago

    I’m really sorry that you had difficulties with getting in touch with us by email. If you wrote to us from an email address setup on your custom domain, there might be deliverability problems due to SPAM checks.

    Please either fill in a form to create a ticket directly on our support portal (best option) or use the chat option available on the “My Account” page. This will guarantee that we will receive your message straightaway.

    We hope to hear from you soon! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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