Title: Payment Condition Errors
Last modified: December 4, 2016

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# Payment Condition Errors

 *  Resolved [neozazmatt](https://wordpress.org/support/users/neozazmatt/)
 * (@neozazmatt)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/payment-condition-errors-2/)
 * I’m getting an error on all paypal transactions with the my tickets plugin:
 * PayPal receiver email did not match account or payment currency did not match
   payment on 3701
    Array ( [transaction_id] => 6xxxxx9 [price] => 1.07 [currency]
   => USD [email] => [xxxxxxxx@xxxx.com](https://wordpress.org/support/topic/payment-condition-errors-2/xxxxxxxx@xxxx.com?output_format=md)[
   first_name] => xxxxxxxx [last_name] => xxxxxxxx [fee] => 0.33 [parent] => [status]
   => Completed [purchase_id] => 3701 [shipping] => Array ( [street] => [street2]
   => [city] => [state] => [country] => [code] => )
 * )
 * I have my primary paypal email in all email fields in the my tickets settings.
   I can't tell what this error is referencing after that. Any help would be greatly
   appreciated. Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [Joe Dolson](https://wordpress.org/support/users/joedolson/)
 * (@joedolson)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/payment-condition-errors-2/#post-8513132)
 * Are you in testing mode or live mode? Have you previously had successful payments,
   or is this your first use of the plug-in?
 *  Thread Starter [neozazmatt](https://wordpress.org/support/users/neozazmatt/)
 * (@neozazmatt)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/payment-condition-errors-2/#post-8513273)
 * I am in live mode. This is the first use of the plugin (no successful payments
   yet). Thank you.
 *  Plugin Author [Joe Dolson](https://wordpress.org/support/users/joedolson/)
 * (@joedolson)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/payment-condition-errors-2/#post-8516070)
 * Is your PayPal account set up to accept US currency? Have you verified that the
   email you’re using in PayPal settings matches your PayPal email *exactly* (including
   case sensitivity)?
 *  Thread Starter [neozazmatt](https://wordpress.org/support/users/neozazmatt/)
 * (@neozazmatt)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/payment-condition-errors-2/#post-8516264)
 * I have 1 currency setup on my account – US Dollars, the only one and the primary.
   The email is exactly the same – all lower case.
 *  Plugin Author [Joe Dolson](https://wordpress.org/support/users/joedolson/)
 * (@joedolson)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/payment-condition-errors-2/#post-8516312)
 * The one additional thing that is checked in that statement is a verification 
   that the amount paid matches the amount expected. Is that true on this? Was $
   1.07 the correct price for that ticket purchase?
 * Were you using a user discount to modify the value?
 *  Thread Starter [neozazmatt](https://wordpress.org/support/users/neozazmatt/)
 * (@neozazmatt)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/payment-condition-errors-2/#post-8516741)
 * No, not a discount but there is a tax rule in paypal for anything processed from
   my home state. I’m deleting that rule and trying again. Thanks.
 *  Plugin Author [Joe Dolson](https://wordpress.org/support/users/joedolson/)
 * (@joedolson)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/payment-condition-errors-2/#post-8517423)
 * Hmmm. That’s a possible problem, yes – I’ll admit, I didn’t even know that you
   could have something like that – but if there was a change to the value due to
   tax processed at PayPal, I could imagine that breaking the verification that 
   the payment received matched the expected price.
 * Let me know if deleting that rule does resolve the issue.
 *  Thread Starter [neozazmatt](https://wordpress.org/support/users/neozazmatt/)
 * (@neozazmatt)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/payment-condition-errors-2/#post-8527639)
 * That was the issue – once I removed the tax rule from paypal, transactions from
   my home state (where all transactions for this event would be coming from) went
   through without error.
 *  Plugin Author [Joe Dolson](https://wordpress.org/support/users/joedolson/)
 * (@joedolson)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/payment-condition-errors-2/#post-8530198)
 * Thanks for following up! I’m not sure there’s any way I’d be able to compensate
   for that and still do the security check to verify payment amounts, but it’s 
   good to be aware of it for future support requests and development.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Payment Condition Errors’ is closed to new replies.

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 * 9 replies
 * 2 participants
 * Last reply from: [Joe Dolson](https://wordpress.org/support/users/joedolson/)
 * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/payment-condition-errors-2/#post-8530198)
 * Status: resolved