Title: Payment doesn’t work
Last modified: March 30, 2026

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# Payment doesn’t work

 *  Resolved [Matteo](https://wordpress.org/support/users/matteomos/)
 * (@matteomos)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/payment-doesnt-work-3/)
 * ![](https://wordpress.org/a0515006-31ba-4b29-a117-916bac6f2077)
 * Alle the payments on the site is off.
   The setting, the checkout, the people can’t
   buy on my site

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/payment-doesnt-work-3/#post-18867300)
 * Hi there!
 * I understand your concern, especially since customers are unable to complete 
   purchases on your site.
 * To help us investigate this properly, could you please share a few more details:
    - What issue are you facing when trying to process a payment?
      Do you see any
      error message, or does nothing happen after clicking _Place order_?
    - Are you able to see payment methods on the checkout page?
      If yes, which payment
      method(s) do you currently have enabled?
    - What exactly happens on checkout from a customer’s side?
      For example: payments
      not loading, checkout error, order not completing, etc.
    - Was everything working fine before?
      If so, did you make any recent changes
      to your site (plugin updates, new plugins, hosting/server changes, or settings
      changes) after which the issue started appearing?
 * Also, I’d like to understand your site properly. Please share with us the necessary
   information below for us to investigate the issue further:
    - **System Status Report** which you can find via WooCommerce > Status
    - **Fatal error logs** (if any) under WooCommerce > Status > Logs.
 * Please use [https://pastebin.com/](https://pastebin.com/) or [https://gist.github.com/](https://gist.github.com/)
   and share a link to that paste in reply here. Once we have more information, 
   we’ll be able to assist you further.
 *  Thread Starter [Matteo](https://wordpress.org/support/users/matteomos/)
 * (@matteomos)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/payment-doesnt-work-3/#post-18867627)
 * I have a problem at the checkout: [https://www.lanuovaartedelcomando.com/checkout/](https://www.lanuovaartedelcomando.com/checkout/)
   
   the user add the object at the cart, go to checkout, and the checkout load (there
   is an infinite loading)
 * i’ve no idea when the problem start, i’ve not edit the site, the only change 
   is the version of the plugin
 * State: [https://pastebin.com/nA6kczqX](https://pastebin.com/nA6kczqX)
   Log woopayments1:
   [https://gist.github.com/MatteoMoscara/25320ff971801e37df80ca2a0d752d33](https://gist.github.com/MatteoMoscara/25320ff971801e37df80ca2a0d752d33)
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/payment-doesnt-work-3/#post-18867683)
 * Hi there,
 * Thank you for sharing the system status report and error log. Currently, everything
   appears fine in both the report and the log. However, when I checked your site,
   I encountered a **403 server error**, which might be caused by your cache plugin
   or another plugin.
 * To help resolve this, could you please:
    1. **Deactivate your cache plugin** and see if the issue is resolved.
    2. If the issue persists, **run a conflict test**:
    3.  - Deactivate all plugins **except WooCommerce and your Stripe gateway**.
        - Switch to a **default WordPress theme**.
        - Check if the issue still occurs.
 * For detailed instructions on how to run a conflict test, you can use this guide:
   
   [How to Test for Conflicts](https://woocommerce.com/document/how-to-test-for-conflicts/)
 * I also recommend performing the conflict test on a **staging site** so your live
   site remains unaffected. You can create a staging site using your hosting provider’s
   tools or a plugin such as:
   [WP Staging](https://wordpress.org/plugins/wp-staging/)
 * Please let us know what you find after these steps so we can assist you further.
 *  Plugin Support [Kay U a11n](https://wordpress.org/support/users/kingsleyinfo/)
 * (@kingsleyinfo)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/payment-doesnt-work-3/#post-18884895)
 * I’m going to mark this as resolved, as we haven’t heard back from you in a while.
   Please open a new thread if you need further assistance.
 * Your feedback helps others – please consider leaving a review: [https://wordpress.org/support/plugin/woocommerce/reviews/](https://wordpress.org/support/plugin/woocommerce/reviews/)

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 3 participants
 * Last reply from: [Kay U a11n](https://wordpress.org/support/users/kingsleyinfo/)
 * Last activity: [1 month, 3 weeks ago](https://wordpress.org/support/topic/payment-doesnt-work-3/#post-18884895)
 * Status: resolved