Title: Payment Error
Last modified: October 30, 2019

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# Payment Error

 *  [frontpor](https://wordpress.org/support/users/frontpor/)
 * (@frontpor)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/payment-error-15/)
 * Hello
 * When testing out card connect we receive the following error as soon as the page
   loads.
 * Payment error: Please make sure your card details have been entered correctly
   and that your browser supports JavaScript.
    Payment error: Order Declined : Invalid
   card
 * Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-error-15%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [RexAK](https://wordpress.org/support/users/rexak/)
 * (@rexak)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/payment-error-15/#post-12080291)
 * I am not sure, however, it looks like this is an issue with your theme.
    On your
   Checkout pages, I’m not seeing the JS from the plugin being loaded. Please disable
   this theme, and switch to a WP default theme, and test again. It also look like
   your theme is submitting the payment form before the inputs can be filled.
 *  [ccolotti](https://wordpress.org/support/users/ccolotti/)
 * (@ccolotti)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/payment-error-15/#post-12080761)
 * I have seen similar JS issues with plugins that combine JS files or preload them
   or other “performance” enhancements, like loading from footer etc. Also disable
   those if you have them.
 *  Thread Starter [frontpor](https://wordpress.org/support/users/frontpor/)
 * (@frontpor)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/payment-error-15/#post-12082133)
 * Thanks [@ccolotti](https://wordpress.org/support/users/ccolotti/) and [@rexak](https://wordpress.org/support/users/rexak/)!
   I was able to get it resolved
 *  Plugin Author [RexAK](https://wordpress.org/support/users/rexak/)
 * (@rexak)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/payment-error-15/#post-12084672)
 * [@frontpor](https://wordpress.org/support/users/frontpor/) Great!
    Would you 
   mind letting us know what the fix was, so we can be better equipped when this
   happens again?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Payment Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/cardconnect-payment-module.svg)
 * [CardPointe Payment Gateway for WooCommerce](https://wordpress.org/plugins/cardconnect-payment-module/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cardconnect-payment-module/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cardconnect-payment-module/)
 * [Active Topics](https://wordpress.org/support/plugin/cardconnect-payment-module/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cardconnect-payment-module/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cardconnect-payment-module/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [RexAK](https://wordpress.org/support/users/rexak/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/payment-error-15/#post-12084672)
 * Status: not resolved