Title: Payment error Last modified: February 4, 2021 --- # Payment error * Resolved [andreygikavchuk](https://wordpress.org/support/users/andreygikavchuk13/) * (@andreygikavchuk13) * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-error-24/) * the user received the following message: “Sorry, we are unable to process your payment at this time. Please retry later.” and the status of the order changed to failed, but in the stripe account itself I see that the payment was successful, why? Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [Ross V. a11n](https://wordpress.org/support/users/rossviviano/) * (@rossviviano) * Automattic Happiness Engineer * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-error-24/#post-14024699) * Hi there, * Would you mind enabling the logging for Stripe for us? Head to WooCommerce > Settings > Payments > Stripe, and enable Logging (if it is not already enabled) * Next, please try to make a test order to generate logs. * After that, please check WooCommerce > Status > Logs, select the latest Stripe from the dropdown at the top right, and click “View”. Then copy the log into your response here so we can see if there are any errors that might help us in troubleshooting the issue. **Please remove any sensitive information before posting the log here**. * [https://cld.wthms.co/rZ4dSe](https://cld.wthms.co/rZ4dSe) * Looking forward to hearing from you! * Ross * Thread Starter [andreygikavchuk](https://wordpress.org/support/users/andreygikavchuk13/) * (@andreygikavchuk13) * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-error-24/#post-14024720) * I do not have logs, I sent an email to the developers of the plugin but I was not helped to solve this problem. Plugin of the latest version, I always update it * Plugin Support [Ross V. a11n](https://wordpress.org/support/users/rossviviano/) * (@rossviviano) * Automattic Happiness Engineer * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-error-24/#post-14024737) * Hi again, * Did this issue start happening recently? Or are you setting up Stripe for the first time? Additionally, could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce— > Status. * Ross * Thread Starter [andreygikavchuk](https://wordpress.org/support/users/andreygikavchuk13/) * (@andreygikavchuk13) * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-error-24/#post-14024748) * using this plugin for a long time, not working for a couple of months, and the bag with payment was only one order * Status report: * ``` ### WordPress Environment ### WordPress address (URL): https://picupmedia.com Site address (URL): https://picupmedia.com WC Version: 4.9.2 REST API Version: ✔ 4.9.2 WC Blocks Version: ✔ 4.0.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.8.3 Log Directory Writable: ✔ WP Version: 5.6.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.6 (CentOS) OpenSSL/1.0.1e-fips mod_fcgid/2.3.9 PHP/7.4.7 PHP Version: 7.4.7 PHP Post Max Size: 4 GB PHP Time Limit: 30 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Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) simple (simple-de) simple (simple-cn) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: ❌ Page visibility should be public Cart: #807 - /cart/ Checkout: #808 - /checkout/ My account: #809 - /my-account/ Terms and conditions: #820 - /terms-of-service/ ### Theme ### Name: Picup Media Version: 1.1.0 Author URL: Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. 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The core version is 4.0.0 picupmedia/woocommerce/checkout/cart-errors.php picupmedia/woocommerce/checkout/form-billing.php picupmedia/woocommerce/checkout/form-checkout.php picupmedia/woocommerce/checkout/form-coupon.php picupmedia/woocommerce/checkout/form-login.php version 3.4.0 is out of date. The core version is 3.8.0 picupmedia/woocommerce/checkout/form-pay.php picupmedia/woocommerce/checkout/form-shipping.php picupmedia/woocommerce/checkout/order-receipt.php picupmedia/woocommerce/checkout/payment-method.php picupmedia/woocommerce/checkout/payment.php picupmedia/woocommerce/checkout/review-order.php version 3.3.0 is out of date. The core version is 3.8.0 picupmedia/woocommerce/checkout/terms.php picupmedia/woocommerce/checkout/thankyou.php version 3.2.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/content-product.php picupmedia/woocommerce/content-single-product.php picupmedia/woocommerce/content-widget-product.php picupmedia/woocommerce/content-widget-reviews.php picupmedia/woocommerce/emails/admin-cancelled-order.php version 3.6.0 is out of date. The core version is 4.1.0 picupmedia/woocommerce/emails/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/admin-new-order.php picupmedia/woocommerce/emails/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/customer-new-account.php picupmedia/woocommerce/emails/customer-note.php version 3.6.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/customer-processing-order.php picupmedia/woocommerce/emails/customer-refunded-order.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/customer-reset-password.php version 3.5.0 is out of date. The core version is 4.0.0 picupmedia/woocommerce/emails/email-addresses.php version 3.5.4 is out of date. The core version is 3.9.0 picupmedia/woocommerce/emails/email-customer-details.php picupmedia/woocommerce/emails/email-downloads.php picupmedia/woocommerce/emails/email-footer.php version 2.3.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0 picupmedia/woocommerce/emails/email-order-details.php version 3.3.1 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/email-order-items.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0 picupmedia/woocommerce/emails/plain/admin-cancelled-order.php version 3.6.0 is out of date. The core version is 4.1.0 picupmedia/woocommerce/emails/plain/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/plain/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/plain/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/plain/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/plain/customer-new-account.php version 3.5.2 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/plain/customer-note.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/plain/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/plain/customer-processing-order.php version 3.5.4 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/plain/customer-refunded-order.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/plain/customer-reset-password.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/plain/email-addresses.php picupmedia/woocommerce/emails/plain/email-customer-details.php picupmedia/woocommerce/emails/plain/email-downloads.php picupmedia/woocommerce/emails/plain/email-order-details.php version 3.5.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/emails/plain/email-order-items.php version 3.2.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/global/breadcrumb.php picupmedia/woocommerce/global/form-login.php picupmedia/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0 picupmedia/woocommerce/global/sidebar.php picupmedia/woocommerce/global/wrapper-end.php picupmedia/woocommerce/global/wrapper-start.php picupmedia/woocommerce/loop/add-to-cart.php picupmedia/woocommerce/loop/loop-end.php picupmedia/woocommerce/loop/loop-start.php picupmedia/woocommerce/loop/no-products-found.php picupmedia/woocommerce/loop/orderby.php picupmedia/woocommerce/loop/pagination.php picupmedia/woocommerce/loop/price.php picupmedia/woocommerce/loop/rating.php picupmedia/woocommerce/loop/result-count.php version 3.3.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/loop/sale-flash.php picupmedia/woocommerce/myaccount/dashboard.php version 2.6.0 is out of date. The core version is 4.4.0 picupmedia/woocommerce/myaccount/downloads.php picupmedia/woocommerce/myaccount/form-add-payment-method.php version 3.4.0 is out of date. The core version is 4.3.0 picupmedia/woocommerce/myaccount/form-edit-account.php picupmedia/woocommerce/myaccount/form-edit-address.php picupmedia/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0 picupmedia/woocommerce/myaccount/form-lost-password.php picupmedia/woocommerce/myaccount/form-reset-password.php picupmedia/woocommerce/myaccount/lost-password-confirmation.php version 3.5.2 is out of date. The core version is 3.9.0 picupmedia/woocommerce/myaccount/my-account.php picupmedia/woocommerce/myaccount/my-address.php picupmedia/woocommerce/myaccount/my-downloads.php picupmedia/woocommerce/myaccount/my-orders.php picupmedia/woocommerce/myaccount/navigation.php picupmedia/woocommerce/myaccount/orders.php version 3.2.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/myaccount/payment-methods.php picupmedia/woocommerce/myaccount/view-order.php picupmedia/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 3.9.0 picupmedia/woocommerce/notices/notice.php version 3.5.0 is out of date. The core version is 3.9.0 picupmedia/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0 picupmedia/woocommerce/order/form-tracking.php picupmedia/woocommerce/order/order-again.php picupmedia/woocommerce/order/order-details-customer.php picupmedia/woocommerce/order/order-details-item.php version 3.0.0 is out of date. The core version is 3.7.0 picupmedia/woocommerce/order/order-details.php version 3.5.2 is out of date. The core version is 4.6.0 picupmedia/woocommerce/order/order-downloads.php picupmedia/woocommerce/order/tracking.php picupmedia/woocommerce/product-searchform.php picupmedia/woocommerce/single-product/add-to-cart/external.php picupmedia/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.0.0 picupmedia/woocommerce/single-product/add-to-cart/simple.php picupmedia/woocommerce/single-product/add-to-cart/variable.php picupmedia/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php picupmedia/woocommerce/single-product/add-to-cart/variation.php picupmedia/woocommerce/single-product/meta.php picupmedia/woocommerce/single-product/photoswipe.php picupmedia/woocommerce/single-product/price.php picupmedia/woocommerce/single-product/product-attributes.php picupmedia/woocommerce/single-product/product-image.php picupmedia/woocommerce/single-product/product-thumbnails.php picupmedia/woocommerce/single-product/rating.php picupmedia/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0 picupmedia/woocommerce/single-product/review-meta.php picupmedia/woocommerce/single-product/review-rating.php picupmedia/woocommerce/single-product/review.php picupmedia/woocommerce/single-product/sale-flash.php picupmedia/woocommerce/single-product/share.php picupmedia/woocommerce/single-product/short-description.php picupmedia/woocommerce/single-product/stock.php picupmedia/woocommerce/single-product/tabs/additional-information.php picupmedia/woocommerce/single-product/tabs/description.php picupmedia/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0 picupmedia/woocommerce/single-product/title.php picupmedia/woocommerce/single-product/up-sells.php picupmedia/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0 picupmedia/woocommerce/single-product.php picupmedia/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0 picupmedia/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0 picupmedia/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0 Outdated Templates: ❌ Learn how to update ### WooCommerce Google Product Feed options ### Google merchant centre product feed: Enabled Google merchant centre product review feed: - Bing merchant centre feed: - Google merchant centre local product inventory feed: - Google merchant centre local products feed (legacy): - Google merchant centre product inventory feed (legacy): - Include variations in feed: Enabled Send "item group ID": No Debug key: 2e84dbe4-ff56-406b-b0b9-de217f671bff ### WooCommerce Google Product Feed fields ### Product description: Main product description (full preferred) plus variation description Availability: Defaults to "in stock". Brand: Manufacturer Part Number (MPN): Product Type: Google Product Category: Size system: Title: Pre-populates from product product_title. ### Action Scheduler ### Complete: 29,301 Oldest: 2021-01-10 09:33:03 +0000 Newest: 2021-02-09 12:13:03 +0000 Failed: 3 Oldest: – Newest: – Pending: 4 Oldest: 2021-02-09 12:30:33 +0000 Newest: 2021-02-09 23:56:03 +0000 ### WooCommerce Zapier ### Database Version: ✔ 12 Detailed Logging Enabled: Yes Legacy Mode Disabled: ❌ No SSL: ✔ Yes REST API Authentication Key(s): ❌ 0 Task History Record Count: ❌ 0 Legacy Cron Tasks: ✔ 0 Active Legacy Feeds: ❌ 4 active Legacy Feed(s) need to be migrated before April 30 2021. Migrate Your Zaps Now Legacy Feed #1: Woocom (GLB sale) to Sheets - Trigger: New Order - Webhook URL: https://hooks.zapier.com/hooks/catch/2510048/sdf5tq/ Legacy Feed #2: Woocom (GLB sale) to Slack - Trigger: New Order - Webhook URL: https://hooks.zapier.com/hooks/catch/2510048/sdw1y2/ Legacy Feed #3: WooCommerce Order Status Change - Trigger: New Order Status Change - Webhook URL: https://hooks.zapier.com/hooks/catch/2510048/s13zo3/ Legacy Feed #4: Woocom to Sheets 2018 - Trigger: New Order - Webhook URL: https://hooks.zapier.com/hooks/catch/2510048/8iz0f3/ ``` * Plugin Support [Ross V. a11n](https://wordpress.org/support/users/rossviviano/) * (@rossviviano) * Automattic Happiness Engineer * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-error-24/#post-14030300) * Hi again, * It really sounds like something is conflicting with Stripe here. To test, first, you’ll want to change the theme on your site to [Storefront](https://wordpress.org/themes/storefront/), then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and Stripe, and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called [WP Staging](https://wordpress.org/plugins/wp-staging/). * Let us know how this goes! * Ross * Thread Starter [andreygikavchuk](https://wordpress.org/support/users/andreygikavchuk13/) * (@andreygikavchuk13) * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-error-24/#post-14040089) * ok thanks, i will try to do it * [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * (@jricketts4) * [5 years, 3 months ago](https://wordpress.org/support/topic/payment-error-24/#post-14053722) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Payment error’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 7 replies * 3 participants * Last reply from: [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/payment-error-24/#post-14053722) * Status: resolved