Title: Payment error Last modified: July 1, 2022 --- # Payment error * Resolved [tradin](https://wordpress.org/support/users/tradin/) * (@tradin) * [3 years, 11 months ago](https://wordpress.org/support/topic/payment-error-34/) * Hi, I sent an invoices to some customers, and 3 paid without any trouble, but 2 people had their payments fail. * On my Woocommerce page, it says: Square Payment Failed (status code BAD_REQUEST: The payment total does not match the order total.) * I manually added a discount when the order was sill in “On-Hold” status. Is this why? And if so, how should I have done this? * Thanks Viewing 4 replies - 1 through 4 (of 4 total) * [Mike W](https://wordpress.org/support/users/nixiack8/) * (@nixiack8) * [3 years, 11 months ago](https://wordpress.org/support/topic/payment-error-34/#post-15787189) * Hi [@tradin](https://wordpress.org/support/users/tradin/), * When you get `BAD_REQUEST: The payment total does not match the order total` Square runs a payment at the time of purchase – it has two ‘options’; [Authorize or immediate capture](https://woocommerce.com/document/woocommerce-square/#section-18). Which setting do you have? You can see it under **WooCommerce → Settings → Payments → Square**. * If it is set to `Authorize`, the captured amount cannot differ from the authorized amount. This is a restriction on the Square side, as they do not allow partial captures. This could be the issue if the order was changed while it was still processing – it has to go through with the total amount. If this is the case, then wait till the charge is fully through, and apply the discount in the form of a refund on the order. * Let us know if that is the case! * Thread Starter [tradin](https://wordpress.org/support/users/tradin/) * (@tradin) * [3 years, 11 months ago](https://wordpress.org/support/topic/payment-error-34/#post-15787283) * Hi there, I did have it on Authorize when this problem happened. I thought from what I read, that as long as it was set to Authorize and I made the changes whilst the order was on hold (before moved to Processing) that it would be okay but it sounds like that’s not the case? * I have recently changed it to Capture though, because I had a separate issue where I sent out an order but didn’t change status (rookie mistake) and the payment got reversed so I never got paid for the order. * [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/) * (@3sonsdevelopment) * [3 years, 11 months ago](https://wordpress.org/support/topic/payment-error-34/#post-15789561) * Hey [@tradin](https://wordpress.org/support/users/tradin/), * > I have recently changed it to Capture though, because I had a separate issue > where I sent out an order but didn’t change status (rookie mistake) and the > payment got reversed so I never got paid for the order. * Yikes! Sorry to hear that happened. I’ve seen merchants who have let the authorizations expire too after shipping orders. That can be tough. * > I thought from what I read, that as long as it was set to Authorize and I made > the changes whilst the order was on hold (before moved to Processing) that > it would be okay but it sounds like that’s not the case? * That is correct. Once the authorization has been made, it’s not possible to change the amount. If you need to charge more, you can cancel the authorization and make a new order, or capture the funds and create a new order for the difference. * If you need to charge less, go on and capture the funds and then issue a partial refund. * As you mentioned, switching to capture mode removes the need for this. Let us know if you have any questions. * Cheers * Thread Starter [tradin](https://wordpress.org/support/users/tradin/) * (@tradin) * [3 years, 11 months ago](https://wordpress.org/support/topic/payment-error-34/#post-15790157) * Thank you. Lots to learn! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Payment error’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 4 replies * 3 participants * Last reply from: [tradin](https://wordpress.org/support/users/tradin/) * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/payment-error-34/#post-15790157) * Status: resolved