Title: Payment Error
Last modified: August 3, 2023

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# Payment Error

 *  [Rinkal Pagdar](https://wordpress.org/support/users/rinkalpagdar/)
 * (@rinkalpagdar)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/payment-error-43/)
 * Hello team,
   I have set up the checkout.com sandbox account with woocommerce in
   WordPress.Also, follow all the steps mentioned in this doc [https://www.checkout.com/docs/payments/accept-payments/connect-to-an-ecommerce-platform/woocommerce](https://www.checkout.com/docs/payments/accept-payments/connect-to-an-ecommerce-platform/woocommerce)
   I have created a secret key, public key and registered webhook.But when I am 
   trying to place an order I am getting an error “An error has occurred while processing
   your payment.” and unable to place an order.Please help me with this issue. I
   really appreciate any help you can provide.
    -  This topic was modified 2 years, 10 months ago by [Rinkal Pagdar](https://wordpress.org/support/users/rinkalpagdar/).
    -  This topic was modified 2 years, 10 months ago by [Rinkal Pagdar](https://wordpress.org/support/users/rinkalpagdar/).

Viewing 1 replies (of 1 total)

 *  [mishavprecision](https://wordpress.org/support/users/mishavprecision/)
 * (@mishavprecision)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/payment-error-43/#post-17102166)
 * Hi, I had a similar issue as you and had to have 2 month long back and forth 
   with support before resolving this.
 * If in your wc error logs it says the issue is with the: **processing_channel_id**
   
   Then this will definitely solve it, otherwise it’s still worth a go.
 * You need to create new keys (public and secret) and under the **Processing Channels**,
   do not tick **Allow any processing channel** and just tick an individual channel
   instead.
   Use these new keys in the plugin and it should work!

Viewing 1 replies (of 1 total)

The topic ‘Payment Error’ is closed to new replies.

 * ![](https://ps.w.org/checkout-com-unified-payments-api/assets/icon.svg?rev=3423692)
 * [Checkout.com Payment Gateway](https://wordpress.org/plugins/checkout-com-unified-payments-api/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/checkout-com-unified-payments-api/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/checkout-com-unified-payments-api/)
 * [Active Topics](https://wordpress.org/support/plugin/checkout-com-unified-payments-api/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/checkout-com-unified-payments-api/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/checkout-com-unified-payments-api/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [mishavprecision](https://wordpress.org/support/users/mishavprecision/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/payment-error-43/#post-17102166)
 * Status: not resolved