Title: Payment error Last modified: April 17, 2025 --- # Payment error * Resolved [macpheek](https://wordpress.org/support/users/macpheek/) * (@macpheek) * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-error-46/) * Hi, we’ve had a failed order on our website with the below message in the error logs – * There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:184 Order status changed from Pending payment to Failed. * Unfortunately Advanced Error Logging wasn’t turned on in the plugin settings, so I’m unable to see any deeper logs in the Woocommerce –> Status –> Log page. * I just wondered if there’s anything you can advise into what might have happened based on the order notes message? * Hope you can help Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/) * (@inpsydekrystian) * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-error-46/#post-18421755) * Hello [@macpheek](https://wordpress.org/support/users/macpheek/), * Thanks for reaching out to us, we’re here to help. * Hard to say without logs, since that output can point to many possible issues. In most cases, though, it’s justified and happens due to declined payments or some kind of rejection. Either way, to better understand what’s going on here, please try reproducing the issue one more time, but before that, make sure the` logging `option is enabled. You’ll find it in the “`Connection`” tab of the plugin settings — it’s in the main tab area. This way is if it will happen again we’ll have a better overview. * You can retrieve these logs from the path: * Access the WooCommerce > Status > Logs section, and proceed to choose the most recent “woocommerce-paypal-payments” file associated with the date of the failed order. * Please provide those log entries on our [PrivateBin](http://privatebin.syde.com/). After uploading, send us the link, so we can review them in detail. * We’ll then review the log entries in detail and provide next steps based on what we find. * Kind Regards, Krystian * Thread Starter [macpheek](https://wordpress.org/support/users/macpheek/) * (@macpheek) * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-error-46/#post-18422547) * Hi, we’ve had another failed payment since turning on error logs. Here’s the report – * [https://drive.google.com/file/d/13u9yE9Jly9Z3l1HeGLpLCCQN35SLIcyn/view?usp=sharing](https://drive.google.com/file/d/13u9yE9Jly9Z3l1HeGLpLCCQN35SLIcyn/view?usp=sharing) * Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/) * (@inpsydekrystian) * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-error-46/#post-18422858) * Hello [@macpheek](https://wordpress.org/support/users/macpheek/) * It’s a failed 3D Secure authentication, which is the reason the payment didn’t go through. Beyond this, the log shows the same response: **`"Order approve failed: Unfortunately, we can't accept your card. Please choose a different payment method."`** * This message comes directly from PayPal, and it essentially means that PayPal declined the card before the order could be finalized. So in these cases, the plugin is working correctly — it sends the request, but PayPal rejects the payment during approval. * If this happens repeatedly with the same customer, it’s most likely an issue on the cardholder’s side, either they’re not completing the 3DS challenge, or their bank is blocking the payment due to risk concerns. Best next step would be to ask the customer to try a different card or pay using their PayPal balance/ account directly. * Let me know if you’d like help checking anything else. * Kind Regards, Krystian * Thread Starter [macpheek](https://wordpress.org/support/users/macpheek/) * (@macpheek) * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-error-46/#post-18425245) * Hi, thanks for your reply. It’s strange this keeps happening to all our customers, probably 9/10 cases. What about this error, could this be related? 2025-04-17T14: 50:24+00:00 WARNING #3948 – No PayPal order ID found in order #9064 meta. * Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/) * (@inpsydekrystian) * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-error-46/#post-18426145) * Hello [@macpheek](https://wordpress.org/support/users/macpheek/) * Let us take a look on your checkout page, its actually a valid question, so I would to prefer to exclude some edge cases. Please follow these steps to share your system status report with us: 1. Navigate to the `WooCommerce / Status` section in your site’s admin panel. 2. Click on the `Get system report` button and then click `Copy for support`. 3. Paste the report into our [PrivateBin](http://privatebin.syde.com/). 4. After uploading, please share the link here so we can review the details thoroughly. * In the meantime, you could also test your payment flow using a [sandbox](https://woocommerce.com/document/woocommerce-paypal-payments/#testing-in-sandbox) account. This will allow you to compare it with the live flow and potentially spot any differences. * plugin. * Kind regards, Krystian * Thread Starter [macpheek](https://wordpress.org/support/users/macpheek/) * (@macpheek) * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-error-46/#post-18426266) * Hi, here’s my woo status * [https://privatebin.syde.com/?5923e2814fcc32fa#GtjrzjXAXp7prkNAkiS26zPCqQmLag3BULq97a3gAHe1](https://privatebin.syde.com/?5923e2814fcc32fa#GtjrzjXAXp7prkNAkiS26zPCqQmLag3BULq97a3gAHe1) * Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/) * (@inpsydekrystian) * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-error-46/#post-18428681) * Hello [@macpheek](https://wordpress.org/support/users/macpheek/) * Nothing in your site configuration or plugin setup appears to be misconfigured or prone to issues. I’ve also reviewed the logs again. Two different customers were involved, and I agree it’s an unusual coincidence, but technically, everything worked as expected on the plugin level. If you do have a fresh log showing the same behavior, please share it. * Unless this becomes a recurring issue, there’s currently nothing indicating a fault in the PayPal Payments plugin. Should the problem start happening more frequently, I’d suggest reaching out to us through internal support channels. We can then attempt to reproduce the behavior more deeply. * Here’s how you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/). Please include a link to this conversation in your request. * Kind Regards, Krystian * Thread Starter [macpheek](https://wordpress.org/support/users/macpheek/) * (@macpheek) * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-error-46/#post-18429035) * Hi, thanks so much for checking further, really appreciate your help 🙂 Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Payment error’ is closed to new replies. * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev= 3234615) * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/) * 8 replies * 2 participants * Last reply from: [macpheek](https://wordpress.org/support/users/macpheek/) * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/payment-error-46/#post-18429035) * Status: resolved