Title: Payment error
Last modified: May 18, 2026

---

# Payment error

 *  Resolved [dongreen](https://wordpress.org/support/users/dongreen/)
 * (@dongreen)
 * [3 weeks ago](https://wordpress.org/support/topic/payment-error-49/)
 * Hi there,
   I tried to order several times but getting an unexplained error. I 
   sent an email to [billing@wordfence.com](https://wordpress.org/support/topic/payment-error-49/billing@wordfence.com?output_format=md)
   but did not get any reply.Thanks.
 * ![](https://wordpress.org/5e11a50f-c6ba-4666-a7e4-498b228400f8)

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfmargaret](https://wordpress.org/support/users/wfmargaret/)
 * (@wfmargaret)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/payment-error-49/#post-18911516)
 * Hi [@dongreen](https://wordpress.org/support/users/dongreen/),
 * Thanks for reaching out. We’re not able to discuss payment or order issues here
   on the forum. Please reach out to **presales @ wordfence . com** and they’ll 
   be able to look into the error and get you sorted.
 * Thanks,
   Margaret

Viewing 1 replies (of 1 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-error-49%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865)
 * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wordfence/)
 * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [wfmargaret](https://wordpress.org/support/users/wfmargaret/)
 * Last activity: [2 weeks, 6 days ago](https://wordpress.org/support/topic/payment-error-49/#post-18911516)
 * Status: resolved