Title: Payment Error & Force send email Error
Last modified: May 12, 2020

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# Payment Error & Force send email Error

 *  Resolved [thisisamiel](https://wordpress.org/support/users/thisisamiel/)
 * (@thisisamiel)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/payment-error-force-send-email-error/)
 * Hi! We recently used this plug-in for our customer’s website.
 * One of their customer recently bought a gift card and an error appeared after
   they made their payment. There was an error but the payment still got processed,
   so our customer ended up buying multiple gift cards because they didn’t know 
   the other ones were successfully processed.
 * Another problem was in force sending an email in the back-end part of the plugin.
   A white screen will appear and a warning error on it.
 * Hoping to hear from you.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/payment-error-force-send-email-error/#post-12839420)
 * Hello there,
 * Thanks for contacting us and I hope you’re doing well 🙂
 * Please, could you tell me which theme are you using? Maybe there is a conflict
   with other plugin or your theme.
 * I made a test on my local installation using WordPress, WooCommerce and our plugin
   and the payment go in the right way.
 * See [the following link ](https://www.screencast.com/t/M1rfXDfQPNs)
 * Please could you make a test with only WooCommerce and YITH WooCommerce Gift 
   Cards and let me know if it’s working? If not, try to switch to a default theme
   like TwentySixteen.
 * I’m looking forward your response.
 * Have a good day.
 *  Thread Starter [thisisamiel](https://wordpress.org/support/users/thisisamiel/)
 * (@thisisamiel)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/payment-error-force-send-email-error/#post-12843106)
 * Hello,
 * The theme we are using is a customized theme made specifically for the site.
   
   There are multiple woocommerce add-on plug-ins we are using, but I’ll ask the
   customer which woocommerce we can uninstall and see if it will help solving some
   issues. I also noticed that when I try to update your plugin,it says plugin update
   failed:
 * An error occurred while updating YITH WooCommerce Gift Cards Premium: Download
   failed. Not Found
 * Is there a way we can get the latest update file and manually upload it in the
   plugins? We are using the premium plugin.
 * Waiting for your reply
 *  Thread Starter [thisisamiel](https://wordpress.org/support/users/thisisamiel/)
 * (@thisisamiel)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/payment-error-force-send-email-error/#post-12843116)
 * I tried deactivatiing other add-ons and just activated woocommerce and your plugin
   but I can’t update it still. Btw our Woocommerce version is 4.1.0 and the yith
   plugin is 3.1.2
 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/payment-error-force-send-email-error/#post-12857863)
 * Hello there,
    hope you are doing well! 🙂
 * Seem that you are using the Premium version of the plugin, so you will need to
   open a ticket in yithemes.com to solve the problem.
 * This forum is only for the free version of the plugin.
 * If you have any doubt let us know and we will be happy to help you.
 * Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Payment Error & Force send email Error’ is closed to new replies.

 * ![](https://ps.w.org/yith-woocommerce-gift-cards/assets/icon-256x256.gif?rev=
   3227932)
 * [YITH WooCommerce Gift Cards](https://wordpress.org/plugins/yith-woocommerce-gift-cards/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/yith-woocommerce-gift-cards/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/)
 * [Active Topics](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/reviews/)

## Tags

 * [bugs](https://wordpress.org/support/topic-tag/bugs/)
 * [email](https://wordpress.org/support/topic-tag/email/)
 * [payment](https://wordpress.org/support/topic-tag/payment/)

 * 4 replies
 * 2 participants
 * Last reply from: [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/payment-error-force-send-email-error/#post-12857863)
 * Status: resolved