Title: Payment error message
Last modified: July 25, 2020

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# Payment error message

 *  Resolved [whitmason](https://wordpress.org/support/users/whitmason/)
 * (@whitmason)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/payment-error-message-2/)
 * Suggestion – when a customer makes a mistake entering credit card information,
   the error message displayed is too technical and does not help customer figure
   out what to do. For example, if a customer enters an invalid credit card number,
   they see this error message – “Authorization error: ‘PAN_FAILURE'”. A customer
   would have no idea what the problem was.
 * It would be much more helpful to show an error message such as “There was a problem
   with your transaction. Please check the card number, expiration date, card code
   and zip code to be sure they are correct.” Most customers could then figure out
   how to correct the typing mistake on their own. The original error message could
   still be stored with the order, so admins can see exactly what the error was.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/)
 * (@wpexpertssupportteam)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/payment-error-message-2/#post-13174603)
 * Hi [@whitmason](https://wordpress.org/support/users/whitmason/),
 * Thanks for using “WooSquare – Square for WooCommerce”, We will be improving the
   error reporting in our plugin hopefully in the next upcoming update which would
   be more user friendly.
 *  [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/)
 * (@wpexpertssupportteam)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/payment-error-message-2/#post-13278904)
 * Hi [@whitmason](https://wordpress.org/support/users/whitmason/),
    We are not 
   experiencing this error anymore if you do please let us know.
 *  Thread Starter [whitmason](https://wordpress.org/support/users/whitmason/)
 * (@whitmason)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/payment-error-message-2/#post-13311336)
 * Thanks for the improvement. The error messages are clearer, although they could
   be more user friendly. The new error messages are too technical. The error for
   invalid zip code in particular is still confusing – “Authorization error: ‘ADDRESS_VERIFICATION_FAILURE'”.
   Customers may think there is a problem with their billing address, when the real
   problem is the zip code they entered in the WooSquare section.
 *  [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/)
 * (@wpexpertssupportteam)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/payment-error-message-2/#post-13321237)
 * Hi [@whitmason](https://wordpress.org/support/users/whitmason/),
    Can you share
   the exact zip code we are unable to replicate this error message?
 *  Thread Starter [whitmason](https://wordpress.org/support/users/whitmason/)
 * (@whitmason)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/payment-error-message-2/#post-13454418)
 * Use zip code 99999 in the WooSquare Postal Code to generate this error message.
   See [https://developer.squareup.com/docs/testing/test-values](https://developer.squareup.com/docs/testing/test-values).
 *  [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/)
 * (@wpexpertssupportteam)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/payment-error-message-2/#post-13463055)
 * Hi [@whitmason](https://wordpress.org/support/users/whitmason/),
    We have forwarded
   the details to the QA Team we will get back to you once we hear back from them.
 *  [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/)
 * (@wpexpertssupportteam)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/payment-error-message-2/#post-13464139)
 * Hi [@whitmason](https://wordpress.org/support/users/whitmason/),
 * Please use the updated plugin file shared below. It covers the fix for this zip
   code and also for the location id variable “woo_square_location_id”
 * [https://drive.google.com/file/d/1NaPmrN1y-m40Prb2tGj3bn7BjksS9ErF/view](https://drive.google.com/file/d/1NaPmrN1y-m40Prb2tGj3bn7BjksS9ErF/view)

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Payment error message’ is closed to new replies.

 * ![](https://ps.w.org/woosquare/assets/icon-128x128.gif?rev=3123976)
 * [WC Shop Sync – Square Payment Gateway and Product Synchronization for WooCommerce](https://wordpress.org/plugins/woosquare/)
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 * 7 replies
 * 2 participants
 * Last reply from: [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/payment-error-message-2/#post-13464139)
 * Status: resolved