Title: Payment fail due to failed zip code validation
Last modified: March 23, 2023

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# Payment fail due to failed zip code validation

 *  Resolved [jaylee135](https://wordpress.org/support/users/jaylee135/)
 * (@jaylee135)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/payment-fail-due-to-fail-zip-code-validation/)
 * Recently added WooCommerce Payments.
 * A regular customer (using the same details as usual, never had any previous issues
   before adding this plugin) payment failed. Due to: A payment of $98.00 **failed**
   using WooCommerce Payments ([pi_3MoNMdCSXUMg9GB00eTUAj0M](https://solimara.com/wp-admin/admin.php?page=wc-admin&path=/payments/transactions/details&id=pi_3MoNMdCSXUMg9GB00eTUAj0M)).
   The zip code you supplied failed validation.
 * I can see there are other forums with this issue but can’t see how it’s resolved.
   Thank you
    -  This topic was modified 3 years, 2 months ago by [jaylee135](https://wordpress.org/support/users/jaylee135/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-fail-due-to-fail-zip-code-validation%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Saif](https://wordpress.org/support/users/babylon1999/)
 * (@babylon1999)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/payment-fail-due-to-fail-zip-code-validation/#post-16592706)
 * Hello [@jaylee135](https://wordpress.org/support/users/jaylee135/),
   Could you
   please open a ticket about this from [WooCommerce.com > MY profile > Support](https://woocommerce.com/my-account/create-a-ticket/)?
 * Make sure to include a link to this thread so we know what has been done already.
   
   Cheers!
 *  Thread Starter [jaylee135](https://wordpress.org/support/users/jaylee135/)
 * (@jaylee135)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/payment-fail-due-to-fail-zip-code-validation/#post-16612235)
 * Hi Saif,
 * That is where I originally tried to log a ticket, but it popped up saying to 
   log it here, because that platform is only for paid subscriptions.
 *  [Saif](https://wordpress.org/support/users/babylon1999/)
 * (@babylon1999)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/payment-fail-due-to-fail-zip-code-validation/#post-16616968)
 * > That is where I originally tried to log a ticket, but it popped up saying to
   > log it here, because that platform is only for paid subscriptions.
 * Sorry to hear this, what you’re describing happens when you reach out to us for
   assistance with a problem related to WooCommerce-core. Please make sure to select
   the correct extension when submitting a ticket in the future.
 * 
   Link to image: [https://d.pr/i/OLerbH](https://d.pr/i/OLerbH)
 * That said, seems like the error you attached in your first post is returned when
   the zip the customer gave doesn’t match what the system has on file for them,
   and that information is supplied by their bank (or card issuing authority).
   You
   can test this by switching to [test mode](https://woocommerce.com/document/woocommerce-payments/testing-and-troubleshooting/testing/)
   and test ordering something with one of [these cards](https://woocommerce.com/document/woocommerce-payments/testing-and-troubleshooting/testing/#test-cards).
   If the problem is not present after doing so, then please ask the customer to
   update their credit card information from their bank or use another payment method.
   Let us know how it goes.
 *  [Saif](https://wordpress.org/support/users/babylon1999/)
 * (@babylon1999)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/payment-fail-due-to-fail-zip-code-validation/#post-16637147)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Payment fail due to failed zip code validation’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740)
 * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)

## Tags

 * [zip code](https://wordpress.org/support/topic-tag/zip-code/)

 * 4 replies
 * 2 participants
 * Last reply from: [Saif](https://wordpress.org/support/users/babylon1999/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/payment-fail-due-to-fail-zip-code-validation/#post-16637147)
 * Status: resolved