Payment failed error even the customer’s money exhanges to my bank account

Hi @sbatuhnkl,

Thank you for bringing this to our attention. I understand how frustrating this kind of issue can be, especially when it disrupts the normal flow of your store and affects your customers’ experience.

To help diagnose the problem more accurately, could you please confirm whether it only occurs with certain products, specific customers, or particular payment methods — or if it happens across all orders regardless of the product or payment option used?

Additionally, please share your System Status Report by going to WooCommerce > Status > Get system report > Copy for support, then paste it into pastebin.com and share the link here. This will help us review your setup and identify what might be causing the issue.

Hi @sbatuhnkl,

Thank you for getting back and for the clarification. For one of the orders affected by this issue, could you please open the order, check the order notes, and share a screenshot with us via snipboard.io?

Hi @sbatuhnkl,

Thank you for getting back and for sharing the screenshot. Can you confirm if that’s the only note on the order? It’s a bit unusual, as the order timeline should normally display previous steps — from order initiation to stock hold and pending payment.

From what I can see, it appears your payment plugin isn’t sending webhook events or updates back to WooCommerce, which could explain the checkout flow issue. This might be due to a conflict with another plugin or an incomplete setup.

In this case, please reach out to your payment gateway’s support team for assistance, as it seems WooCommerce isn’t receiving event updates from the plugin. It’s also worth noting that the LiteSpeed Cache plugin can sometimes interfere with payment processes — try temporarily disabling it to see if the issue resolves before contacting the payment plugin support.

@sbatuhnkl, since some orders don’t display any notes, it’s likely due to caching issues or your payment plugin not properly sending event data to WooCommerce. Please try the troubleshooting steps I mentioned earlier, and feel free to follow up if you have any questions or notice anything new after testing them.