Title: Payment failure — > createPaymentMethod() Last modified: February 28, 2024 --- # Payment failure — > createPaymentMethod() * Resolved [Dan Zan](https://wordpress.org/support/users/softeye73/) * (@softeye73) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/) * Some of my customers reposted the following error popup during checkout. * ```wp-block-code You specified "never" for fields.billing_details.name when creating the payment Element, but did not pass params.payment_method_data.billing_details.name when calling stripe.createPaymentMethod). If you opt out of collecting data via the payment Element using the fields option, the data must be passed in when calling stripe.createPaymentMethod(). ``` * I believe this issue may be related to having both the Stripe and WooPayments plugins installed. * After removing the Stripe plugin and testing it a few times, everything seemed to work fine. However, recently I encountered the same errors again, but it’s not consistent. Some payments go through with no issues, and then I receive an email from a customer reporting the same issue. Today, I tested it again in “ Test Mode” and was able to reproduce it. I switched the logs to debug mode, but found no issues and couldn’t reproduce the issue anymore. * I’m wondering if anyone can provide some pointers or if I’m missing something here. * P.S. I’m using Siteground and have a few Siteground plugins for security and optimization installed. * Thank you, * Dan Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/page/2/?output_format=md) [→](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/page/2/?output_format=md) * Plugin Support [omarfpg a11n](https://wordpress.org/support/users/omarfpg/) * (@omarfpg) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17461292) * Hi Dan (@softeye73), * The [error](https://docs.stripe.com/js/elements_object/create_payment_element#payment_element_create-customized_fields-fields) points to the customer’s name not being passed along to Stripe. This most likely is due to a third party plugin interfering with the checkout experience (as found [here](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2636#issuecomment-1936662772), for instance). * I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further: - **System Status Report** which you can find via WooCommerce > Status > Get system report > Copy for support. - **Fatal error logs** (if any) under WooCommerce > Status > Logs. You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Once we have more information, we’ll be able to assist you further. * All the best, -Omar * Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/) * (@softeye73) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17461302) * Hi [omarfpg](https://wordpress.org/support/users/omarfpg/), * Thank you for getting back to me so quick. * I’ll review the link and post my logs later today. * Thank you so much, * Dan * Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/) * (@softeye73) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17461415) * Hi [omarfpg](https://wordpress.org/support/users/omarfpg/), * Follow is the Status report: * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) yith_bundle (yith_bundle) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #8 - /shop/ Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: #10 - /checkout/ My account: #27 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Elessi Theme Child Version: 1.0 Author URL: https://nasatheme.com Child Theme: ✔ Parent Theme Name: Elessi Theme Parent Theme Version: 6.0.5.1 Parent Theme Author URL: https://nasatheme.com WooCommerce Support: ✔ ### Templates ### Overrides: elessi-theme/woocommerce/archive-product.php elessi-theme/woocommerce/cart/cart-empty.php elessi-theme/woocommerce/cart/cart-shipping.php elessi-theme/woocommerce/cart/cart.php elessi-theme/woocommerce/cart/cross-sells.php elessi-theme/woocommerce/cart/mini-cart.php elessi-theme/woocommerce/checkout/form-checkout.php elessi-theme/woocommerce/checkout/form-coupon.php elessi-theme/woocommerce/checkout/review-order.php elessi-theme/woocommerce/checkout/thankyou.php elessi-theme/woocommerce/content-product.php elessi-theme/woocommerce/content-single-product.php elessi-theme/woocommerce/content-widget-price-filter.php elessi-theme/woocommerce/content-widget-product.php elessi-theme/woocommerce/global/breadcrumb.php elessi-theme/woocommerce/global/form-login.php elessi-theme/woocommerce/global/quantity-input.php elessi-theme/woocommerce/loop/add-to-cart.php elessi-theme/woocommerce/loop/loop-end.php elessi-theme/woocommerce/loop/loop-start.php elessi-theme/woocommerce/loop/no-products-found.php elessi-theme/woocommerce/loop/orderby.php elessi-theme/woocommerce/loop/pagination.php elessi-theme/woocommerce/loop/result-count.php elessi-theme/woocommerce/loop/sale-flash.php elessi-theme/woocommerce/myaccount/form-login.php elessi-theme/woocommerce/myaccount/navigation.php elessi-theme/woocommerce/notices/error.php elessi-theme/woocommerce/notices/notice.php elessi-theme/woocommerce/notices/success.php elessi-theme/woocommerce/single-product/add-to-cart/external.php elessi-theme/woocommerce/single-product/add-to-cart/grouped.php elessi-theme/woocommerce/single-product/add-to-cart/simple.php elessi-theme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php elessi-theme/woocommerce/single-product/meta.php elessi-theme/woocommerce/single-product/product-image.php elessi-theme/woocommerce/single-product/product-thumbnails.php elessi-theme/woocommerce/single-product/related.php elessi-theme/woocommerce/single-product/sale-flash.php elessi-theme/woocommerce/single-product/tabs/additional-information.php elessi-theme/woocommerce/single-product/tabs/tabs.php elessi-theme/woocommerce/single-product/up-sells.php elessi-theme/woocommerce/single-product-reviews.php elessi-theme/woocommerce/single-product.php ### WooPayments ### Version: 7.2.0 Connected to WPCOM: Yes WPCOM Blog ID: 199762638 Account ID: acct_1Jv1D82HSNNA4Vhj Payment Gateway: Enabled Test Mode: Disabled Enabled APMs: card,bancontact,giropay,ideal,sepa_debit,p24,eps WooPay: Not eligible Apple Pay / Google Pay: Enabled (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Enabled Public Key Encryption: Disabled Auth and Capture: Enabled Documents: Disabled Logging: Enabled ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-02-29 21:36:13 -05:00 Options: ✔ Notes: 195 Onboarding: completed ### Action Scheduler ### Canceled: 22 Oldest: 2024-01-31 18:30:03 +0000 Newest: 2024-02-28 21:58:55 +0000 Complete: 1,225 Oldest: 2024-01-29 03:00:02 +0000 Newest: 2024-02-28 22:00:04 +0000 Failed: 81 Oldest: 2023-02-19 06:31:17 +0000 Newest: 2024-02-28 19:31:25 +0000 Pending: 8 Oldest: 2024-02-29 00:22:10 +0000 Newest: 2024-03-05 08:00:03 +0000 ### Status report information ### Generated at: 2024-02-28 18:48:06 -05:00 ` ``` - This reply was modified 2 years, 3 months ago by [Dan Zan](https://wordpress.org/support/users/softeye73/). * Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/) * (@softeye73) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17461422) * woocommerce-payments logs have many of the following messages: * ```wp-block-code 2024-02-28T01:10:07+00:00 INFO Order price is 0 ( Payment Request button disabled ) 2024-02-28T01:12:23+00:00 INFO Order price is 0 ( Payment Request button disabled ) 2024-02-28T01:12:23+00:00 INFO Order price is 0 ( Payment Request button disabled ) 2024-02-28T01:12:23+00:00 INFO Order price is 0 ( Payment Request button disabled ) 2024-02-28T01:17:35+00:00 INFO Product page has unsupported product type ( Payment Request button disabled ) 2024-02-28T01:17:35+00:00 INFO Product page has unsupported product type ( Payment Request button disabled ) 2024-02-28T01:17:35+00:00 INFO Product page has unsupported product type ( Payment Request button disabled ) 2024-02-28T01:26:13+00:00 INFO Order price is 0 ( Payment Request button disabled ) 2024-02-28T01:26:14+00:00 INFO Order price is 0 ( Payment Request button disabled ) 2024-02-28T01:26:14+00:00 INFO Order price is 0 ( Payment Request button disabled ) 2024-02-28T01:47:00+00:00 INFO Product page has unsupported product type ( Payment Request button disabled ) 2024-02-28T01:47:00+00:00 INFO Product page has unsupported product type ( Payment Request button disabled ) 2024-02-28T01:47:00+00:00 INFO Product page has unsupported product type ( Payment Request button disabled ) 2024-02-28T02:00:50+00:00 INFO Order price is 0 ( Payment Request button disabled ) 2024-02-28T02:00:50+00:00 INFO Order price is 0 ( Payment Request button disabled ) 2024-02-28T02:00:51+00:00 INFO Order price is 0 ( Payment Request button disabled ) 2024-02-28T02:09:21+00:00 INFO Order price is 0 ( Payment Request button disabled ) 2024-02-28T02:09:21+00:00 INFO Order price is 0 ( Payment Request button disabled ) 2024-02-28T02:09:21+00:00 INFO Order price is 0 ( Payment Request button disabled ) 2024-0 ``` * Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/) * (@softeye73) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17461423) * for some reason I cant reproduce the issue currently. :-/ * and I dont have any fatal error log - This reply was modified 2 years, 3 months ago by [Dan Zan](https://wordpress.org/support/users/softeye73/). * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17461695) * Hi there [@softeye73](https://wordpress.org/support/users/softeye73/), * > for some reason I cant reproduce the issue currently. :-/ * That’s okay. It’s possible that the issue resolved itself. * However, if the issue reoccurs, please try to document the exact steps you took leading up to the problem. This will help us troubleshoot more effectively. * In the meantime, if you have any other concerns or if anything else comes up, don’t hesitate to let us know. * We’re here to help! * Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/) * (@softeye73) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17463749) * Hi [@ckadenge](https://wordpress.org/support/users/ckadenge/), * Thank you for getting back to me. * The problem appears to be sporadic, and I’m uncertain about its exact cause. The process is straightforward: adding a product to the cart, proceeding to checkout, entering the necessary information, and clicking the pay button. Strangely, the issue seems to occur inconsistently; sometimes it occurs, and other times it doesn’t, even when attempting to replicate the scenario multiple times. * Additionally, it’s worth noting that I have two websites linked to the same bank account for deposits with Woo-payment. While I’m unsure if this is relevant, the problem seems to be more persistent with the newer site. * Now, I’ve noticed that I can reproduce the issue in test mode for my second website as well. * Do you have any advice on how to proceed with investigating this issue further? * Thanks * Dan * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17463783) * Hey, [@softeye73](https://wordpress.org/support/users/softeye73/)! * To confirm, you are not able to find any similarities on the orders where you got the error, right? This could be same products added, same payment method, similar customer information, etc. * On the second website, are you able to replicate the issue on test mode constantly or also sporadically? * I noticed you removed the website’s URL on the SSR. Are you able to create a staging site on test mode so we can run some test orders? * You can ask your host if they offer this service, or you can use **[WP Staging](https://wordpress.org/plugins/wp-staging/)** for quickly spinning up a new test site. * You can find more about this in this **[guide](https://woo.com/pt-br/posts/what-is-staging-site-wordpress-how-to-set-one-up/)**. * Looking forward to your reply. * Have a wonderful day! * Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/) * (@softeye73) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17463824) * Hi [@carolm](https://wordpress.org/support/users/carolm/), * Correct! The issue can be reproduced with any product or products. as for payments. I use any of the [Test cards](https://woo.com/document/woopayments/testing-and-troubleshooting/testing/#test-cards) MasterCard or Visa both generate the same error. I also notice it runs very quickly and prompt the error. * it seems consistent on the second (New)site. * if you like you can test on the live site (I have a backup and its not fully published yet) * Thx * Dan * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17463844) * Hey, [@softeye73](https://wordpress.org/support/users/softeye73/)! Thanks for the info! * > if you like you can test on the live site (I have a backup and its not fully > published yet) * Great, yes we would like to test it, can you share the URL? * Looking forward to your reply. * Have a wonderful day! * Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/) * (@softeye73) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17463850) * cybernoise.co * any product and its currently in Test Mode so you can use any of the Test CreditsCards. * I also disabled all the Siteground Plugins for now * and Thank you so Much 🙂 - This reply was modified 2 years, 3 months ago by [Dan Zan](https://wordpress.org/support/users/softeye73/). - This reply was modified 2 years, 3 months ago by [Dan Zan](https://wordpress.org/support/users/softeye73/). * Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/) * (@softeye73) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17463874) * I just checked the woocommerce-payments logs and there are no updates. meaning its not trying to process it at all. correct? * Plugin Support [omarfpg a11n](https://wordpress.org/support/users/omarfpg/) * (@omarfpg) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17463886) * Hi [@softeye73](https://wordpress.org/support/users/softeye73/), * Thank you for sharing the URL. I was able to go in and replicate the issue right away: [https://prnt.sc/D1ITQYi_6-D_](https://prnt.sc/D1ITQYi_6-D_). * Can you please share the System Status Report for this site, too? Again, you can find it via WooCommerce > Status > Get system report > Copy for support. Furthermore, can you please run a conflict test to find out if something external is interfering? To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from. — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like [**Jetpack**](https://jetpack.com/). If something goes wrong, you will be able to restore it. — Also, you can consider using a plugin like [**Health Check & Troubleshooting**](https://wordpress.org/plugins/health-check/). This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.  You can find more about this in this [**guide**](https://woo.com/document/woocommerce-self-service-guide/). Please let us know about your findings. * Thread Starter [Dan Zan](https://wordpress.org/support/users/softeye73/) * (@softeye73) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17463899) * Hi @omarfpq, * Thank you, That’s good news that you can reproduce the issue. I have a backup service running every 24hrs (nothing has been charged recently :-). I’ll follow up with the troubleshooting suggestion and report back. * as usual Thank you so much for your help. * let me know if you see anything suspicious on the system status. * follow is the system status. * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): https://cybernoise.co Site address (URL): https://cybernoise.co WC Version: 8.6.1 REST API Version: ✔ 8.6.1 WC Blocks Version: ✔ 11.8.0-dev Action Scheduler Version: ✔ 3.7.1 Log Directory Writable: ✔ WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 8.2.1 OpenSSL/3.1.1 SUHOSIN Installed: – MySQL Version: 5.7.44-48-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### 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Engine InnoDB msz_yoast_seo_links: Data: 0.08MB + Index: 0.06MB + Engine InnoDB ### Post Type Counts ### attachment: 462 elementor_library: 1 elementor-hf: 11 footer: 5 mailpoet_page: 1 nasa_block: 9 nasa_pin_pb: 12 nav_menu_item: 62 page: 25 portfolio: 11 post: 10 product: 90 product_variation: 335 revision: 213 shop_order: 16 wpcf7_contact_form: 8 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (16) ### Contact Form 7: by Takayuki Miyoshi – 6.6.4 Elementor: by Elementor.com – 3.19.4 Envato Market: by Envato – 2.0.11 Google Listings and Ads: by WooCommerce – 2.6.0 Elementor Header & Footer Builder: by Brainstorm Force Nikhil Chavan – 1.6.25 Jetpack: by Automattic – 13.1.3 Nasa Core: by NasaTheme Team – 6.0.5.1 Slider Revolution: by ThemePunch – 6.6.20 WooCommerce Amazon Pay: by WooCommerce – 2.5.1 WooPayments: by Automattic – 7.2.0 WooCommerce Shipping & Tax: by WooCommerce – 2.5.1 WooCommerce: by Automattic – 8.6.1 Wordfence Security: by Wordfence – 7.11.3 Yoast SEO: by Team Yoast – 22.1 WP Extended Search: by 5um17 – 2.1.2 Sequential Order Numbers for WooCommerce: by WebToffee – 1.6.0 ### Inactive Plugins (10) ### Copy & Delete Posts: by Inisev – 1.4.6 Security Optimizer: by SiteGround – 1.4.12 SiteGround Central: by SiteGround – 3.0.2 Smash Balloon Instagram Feed: by Smash Balloon – 6.2.9 Speed Optimizer: by SiteGround – 7.4.6 WooCommerce PayPal Payments: by WooCommerce – 2.5.4 WordPress Importer: by wordpressdotorg – 0.8.2 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.3.0 WPForms Lite: by WPForms – 1.8.6.4 YITH WooCommerce Compare: by YITH – 2.36.0 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) yith_bundle (yith_bundle) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #8 - /shop/ Cart: #262 - /shopping-cart/ Checkout: #10 - /checkout/ My account: #27 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Elessi Theme Child Version: 1.0 Author URL: https://nasatheme.com Child Theme: ✔ Parent Theme Name: Elessi Theme Parent Theme Version: 6.0.5.1 Parent Theme Author URL: https://nasatheme.com WooCommerce Support: ✔ ### Templates ### Overrides: elessi-theme/woocommerce/archive-product.php elessi-theme/woocommerce/cart/cart-empty.php elessi-theme/woocommerce/cart/cart-shipping.php elessi-theme/woocommerce/cart/cart.php elessi-theme/woocommerce/cart/cross-sells.php elessi-theme/woocommerce/cart/mini-cart.php elessi-theme/woocommerce/checkout/form-checkout.php elessi-theme/woocommerce/checkout/form-coupon.php elessi-theme/woocommerce/checkout/review-order.php elessi-theme/woocommerce/checkout/thankyou.php elessi-theme/woocommerce/content-product.php elessi-theme/woocommerce/content-single-product.php elessi-theme/woocommerce/content-widget-price-filter.php elessi-theme/woocommerce/content-widget-product.php elessi-theme/woocommerce/global/breadcrumb.php elessi-theme/woocommerce/global/form-login.php elessi-theme/woocommerce/global/quantity-input.php elessi-theme/woocommerce/loop/add-to-cart.php elessi-theme/woocommerce/loop/loop-end.php elessi-theme/woocommerce/loop/loop-start.php elessi-theme/woocommerce/loop/no-products-found.php elessi-theme/woocommerce/loop/orderby.php elessi-theme/woocommerce/loop/pagination.php elessi-theme/woocommerce/loop/result-count.php elessi-theme/woocommerce/loop/sale-flash.php elessi-theme/woocommerce/myaccount/form-login.php elessi-theme/woocommerce/myaccount/navigation.php elessi-theme/woocommerce/notices/error.php elessi-theme/woocommerce/notices/notice.php elessi-theme/woocommerce/notices/success.php elessi-theme/woocommerce/single-product/add-to-cart/external.php elessi-theme/woocommerce/single-product/add-to-cart/grouped.php elessi-theme/woocommerce/single-product/add-to-cart/simple.php elessi-theme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php elessi-theme/woocommerce/single-product/meta.php elessi-theme/woocommerce/single-product/product-image.php elessi-theme/woocommerce/single-product/product-thumbnails.php elessi-theme/woocommerce/single-product/related.php elessi-theme/woocommerce/single-product/sale-flash.php elessi-theme/woocommerce/single-product/tabs/additional-information.php elessi-theme/woocommerce/single-product/tabs/tabs.php elessi-theme/woocommerce/single-product/up-sells.php elessi-theme/woocommerce/single-product-reviews.php elessi-theme/woocommerce/single-product.php ### WooPayments ### Version: 7.2.0 Connected to WPCOM: Yes WPCOM Blog ID: 216789219 Account ID: acct_1Mpj8yFjtR20O9US Payment Gateway: Enabled Test Mode: Enabled Enabled APMs: card,bancontact,eps,giropay,ideal,p24 WooPay: Not eligible Apple Pay / Google Pay: Enabled (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Enabled Public Key Encryption: Disabled Auth and Capture: Enabled Documents: Disabled Logging: Enabled ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-02-29 21:46:06 +00:00 Options: ✔ Notes: 119 Onboarding: completed ### Action Scheduler ### Canceled: 2 Oldest: 2024-01-31 14:27:47 +0000 Newest: 2024-02-12 15:32:58 +0000 Complete: 443 Oldest: 2024-01-30 00:27:49 +0000 Newest: 2024-02-29 17:56:30 +0000 Failed: 14 Oldest: 2023-03-15 02:28:04 +0000 Newest: 2023-06-01 02:50:44 +0000 Pending: 3 Oldest: 2024-03-01 01:02:17 +0000 Newest: 2024-03-01 03:00:00 +0000 ### Status report information ### Generated at: 2024-02-29 18:11:15 +00:00 ` ``` * Plugin Support [omarfpg a11n](https://wordpress.org/support/users/omarfpg/) * (@omarfpg) * [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/#post-17463931) * Hi [@softeye73](https://wordpress.org/support/users/softeye73/), * Thank you for the quick reply. I see your theme overrides a lot of the WooCommerce templates. I see you’re using the same theme for your main site too, I’d start by testing with Storefront as suggested in the troubleshooting steps! * If the issue persists, let’s go with plugins next. Remember that you can use the [**Health Check & Troubleshooting**](https://wordpress.org/plugins/health-check/) plugin to quickly test this! * Please, keep us posted about your findings. * Cheers! Omar Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/page/2/?output_format=md) [→](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/page/2/?output_format=md) The topic ‘Payment failure — > createPaymentMethod()’ is closed to new replies. * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740) * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/) ## Tags * [Payment Failure](https://wordpress.org/support/topic-tag/payment-failure/) * 20 replies * 4 participants * Last reply from: [Dan Zan](https://wordpress.org/support/users/softeye73/) * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/payment-failure-createpaymentmethod/page/2/#post-17464015) * Status: resolved