Payment Failure

Hi there,

Just checking with you, recently I’ve noticed a few failed payments : payment_intent.payment_failed on my website.

Not sure whether the customer did not follow through with the payment or it is pure error. I have two occasions where transaction is more than RM3000 and the payment failed.

Here’s an example error log, I’ve hidden the sensitive info with *hide* :

{
  "id": "*hide*",
  "object": "payment_intent",
  "last_payment_error": {
    "code": "payment_intent_authentication_failure",
    "doc_url": "https://stripe.com/docs/error-codes/payment-intent-authentication-failure",
    "message": "The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again.",
    "payment_method": {
      "id": "*hide*",
      "object": "payment_method",
      "billing_details": {
        "address": {
          "city": "*hide*",
          "country": "*hide*",
          "line1": "*hide*, ",
          "line2": "*hide*",
          "postal_code": "*hide*",
          "state": "*hide*"
        },
        "email": "*hide*",
        "name": "*hide*",
        "phone": "*hide*"
      },
      "created": 1632362820,
      "customer": null,
      "fpx": {
        "account_holder_type": "individual",
        "bank": "cimb"
      },
      "livemode": true,
      "metadata": {
      },
      "type": "fpx"
    },
    "type": "invalid_request_error"
  },
  "livemode": true,
  "next_action": null,
  "status": "requires_payment_method",
  "amount": 389600,
  "amount_capturable": 0,
  "amount_received": 0,
  "application": "ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up",
  "application_fee_amount": null,
  "canceled_at": null,
  "cancellation_reason": null,
  "capture_method": "automatic",
  "charges": {
    "object": "list",
    "data": [
    ],
    "has_more": false,
    "total_count": 0,
    "url": "*hide*"
  },
  "client_secret": "*hide*",
  "confirmation_method": "automatic",
  "created": 1632362813,
  "currency": "myr",
  "customer": null,
  "description": "Order 13806 from Sutra Silk",
  "invoice": null,
  "metadata": {
    "gateway_id": "stripe_fpx",
    "order_id": "13806",
    "user_id": "0",
    "ip_address": "60.48.197.131",
    "user_agent": "Mozilla/5.0 (iPhone; CPU iPhone OS 14_7_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148 Instagram 206.0.0.30.118 (iPhone13,4; iOS 14_7_1; en_MY; en-MY; scale=3.00; 1284x2778; 318760365)",
    "partner": "PaymentPlugins",
    "created": "1632362812",
    "product_13715": "Silk Full Bedding Set x 1",
    "product_2899": "Silk Pillowcases Bundle of Two x 1"
  },
  "on_behalf_of": null,
  "payment_method": null,
  "payment_method_options": {
  },
  "payment_method_types": [
    "fpx"
  ],
  "receipt_email": null,
  "review": null,
  "setup_future_usage": null,
  "shipping": {
    "address": {
      "city": "*hide*",
      "country": "*hide*",
      "line1": "*hide*",
      "line2": "*hide*",
      "postal_code": "*hide*",
      "state": "*hide*"
    },
    "carrier": null,
    "name": "*hide*",
    "phone": null,
    "tracking_number": null
  },
  "source": null,
  "statement_descriptor": null,
  "statement_descriptor_suffix": null,
  "transfer_data": null,
  "transfer_group": null
}

Please help, appreciate your time!

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