Title: Payment Failure
Last modified: September 23, 2021

---

# Payment Failure

 *  Resolved [Daniel Chan](https://wordpress.org/support/users/danielchan23/)
 * (@danielchan23)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/payment-failure/)
 * Hi there,
 * Just checking with you, recently I’ve noticed a few failed payments : payment_intent.
   payment_failed on my website.
 * Not sure whether the customer did not follow through with the payment or it is
   pure error. I have two occasions where transaction is more than RM3000 and the
   payment failed.
 * Here’s an example error log, I’ve hidden the sensitive info with *hide* :
 *     ```
       {
         "id": "*hide*",
         "object": "payment_intent",
         "last_payment_error": {
           "code": "payment_intent_authentication_failure",
           "doc_url": "https://stripe.com/docs/error-codes/payment-intent-authentication-failure",
           "message": "The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again.",
           "payment_method": {
             "id": "*hide*",
             "object": "payment_method",
             "billing_details": {
               "address": {
                 "city": "*hide*",
                 "country": "*hide*",
                 "line1": "*hide*, ",
                 "line2": "*hide*",
                 "postal_code": "*hide*",
                 "state": "*hide*"
               },
               "email": "*hide*",
               "name": "*hide*",
               "phone": "*hide*"
             },
             "created": 1632362820,
             "customer": null,
             "fpx": {
               "account_holder_type": "individual",
               "bank": "cimb"
             },
             "livemode": true,
             "metadata": {
             },
             "type": "fpx"
           },
           "type": "invalid_request_error"
         },
         "livemode": true,
         "next_action": null,
         "status": "requires_payment_method",
         "amount": 389600,
         "amount_capturable": 0,
         "amount_received": 0,
         "application": "ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up",
         "application_fee_amount": null,
         "canceled_at": null,
         "cancellation_reason": null,
         "capture_method": "automatic",
         "charges": {
           "object": "list",
           "data": [
           ],
           "has_more": false,
           "total_count": 0,
           "url": "*hide*"
         },
         "client_secret": "*hide*",
         "confirmation_method": "automatic",
         "created": 1632362813,
         "currency": "myr",
         "customer": null,
         "description": "Order 13806 from Sutra Silk",
         "invoice": null,
         "metadata": {
           "gateway_id": "stripe_fpx",
           "order_id": "13806",
           "user_id": "0",
           "ip_address": "60.48.197.131",
           "user_agent": "Mozilla/5.0 (iPhone; CPU iPhone OS 14_7_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148 Instagram 206.0.0.30.118 (iPhone13,4; iOS 14_7_1; en_MY; en-MY; scale=3.00; 1284x2778; 318760365)",
           "partner": "PaymentPlugins",
           "created": "1632362812",
           "product_13715": "Silk Full Bedding Set x 1",
           "product_2899": "Silk Pillowcases Bundle of Two x 1"
         },
         "on_behalf_of": null,
         "payment_method": null,
         "payment_method_options": {
         },
         "payment_method_types": [
           "fpx"
         ],
         "receipt_email": null,
         "review": null,
         "setup_future_usage": null,
         "shipping": {
           "address": {
             "city": "*hide*",
             "country": "*hide*",
             "line1": "*hide*",
             "line2": "*hide*",
             "postal_code": "*hide*",
             "state": "*hide*"
           },
           "carrier": null,
           "name": "*hide*",
           "phone": null,
           "tracking_number": null
         },
         "source": null,
         "statement_descriptor": null,
         "statement_descriptor_suffix": null,
         "transfer_data": null,
         "transfer_group": null
       }
       ```
   
 * Please help, appreciate your time!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-failure%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Saravanan S, a11n](https://wordpress.org/support/users/simplysaru/)
 * (@simplysaru)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/payment-failure/#post-14901665)
 * Hi [@danielchan23](https://wordpress.org/support/users/danielchan23/),
 * I’d like to understand more about your setup.
 * Could you please send me a copy of your site’s System Status? You can find it
   via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
 * Once you’ve done that, you can paste the text in [https://gist.github.com/](https://gist.github.com/)
   and feel free to change/remove your site URL in the report for privacy reasons.
 * Once you do that, you can paste the Gist link here in your reply.

Viewing 1 replies (of 1 total)

The topic ‘Payment Failure’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Saravanan S, a11n](https://wordpress.org/support/users/simplysaru/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/payment-failure/#post-14901665)
 * Status: resolved