Title: Payment failures
Last modified: March 16, 2020

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# Payment failures

 *  Resolved [stormlux](https://wordpress.org/support/users/stormlux/)
 * (@stormlux)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/payment-failures/)
 * Hello,
 * Around Dec 9th, our online orders with Square and WooCommerce have been failing.
   These are the errors that we are seeing:
 * Square Payment Failed (Status code UNAUTHORIZED: This request could not be authorized.)
   Order status changed from Pending payment to Failed.
 * Square Payment Failed (Status code UNAUTHORIZED: This request could not be authorized.)
 * Square Payment Failed (Status code BAD_REQUEST: INTENT_MISMATCH) Order status
   changed from Pending payment to Failed.
 * Square Payment Failed (Status code BAD_REQUEST: INTENT_MISMATCH)
 * I have tried disconnecting Square and re-connecting but that didn’t solve the
   issue.
 * WordPress
    Version 5.3.1
 * WooCommerce
    Version 3.9.2
 * WooCommerce Square
    Version 2.1.0
 * What steps should we take to fix this?
 * Thank you so much!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [sworrab](https://wordpress.org/support/users/sworrab/)
 * (@sworrab)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/payment-failures/#post-12550184)
 * I had the same problem. What i did was roll back the Square plugin to version
   1.0.37. Then I installed the Easy Updates Manager plugin to keep it from automatically
   updating to 2.1.0… Woocommerce Square support has not given me a solution that
   makes 2..1.0 work…
 *  [sworrab](https://wordpress.org/support/users/sworrab/)
 * (@sworrab)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/payment-failures/#post-12550188)
 * Sorry it was not the same problem…
 *  Plugin Support [Aashik P – a11n](https://wordpress.org/support/users/aashik/)
 * (@aashik)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/payment-failures/#post-12654031)
 * Hello [@stormlux](https://wordpress.org/support/users/stormlux/)
 * It looks like we missed this one for quite some time. I see quite a few payment
   errors there. Can you please let us know if you managed to get those resolved,
   or if you’re still seeing the same problem with payments?
 * If you’re still seeing the errors, can you please get back to us with:
 * 1. System Status Report:
 * You can find it via WooCommerce > Status.
    Select “Get system report” and then“
   Copy for support”.  Once you’ve done that, paste it here in your response.
 * 2. Square payment logs:
 * To get them, you’ll first need to enable them at WooCommerce > Settings > Payments
   > Square
 * Once enabled, you can make a test order, and if you see payment errors, please
   get back to us with the logs you’re seeing under WooCommerce > Status > Logs 
   > Search for Square payment logs and copy-paste them as a response to this thread.
 * _Please redact any personal information from the logs before sharing it here_

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Payment failures’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Aashik P – a11n](https://wordpress.org/support/users/aashik/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/payment-failures/#post-12654031)
 * Status: resolved