Title: Payment is Not Processing Last modified: August 17, 2020 --- # Payment is Not Processing * Resolved [vitaflowsport](https://wordpress.org/support/users/vitaflowsport/) * (@vitaflowsport) * [5 years, 9 months ago](https://wordpress.org/support/topic/payment-is-not-processing/) * Hello. * I am using the Square for Woo plugin. Out of the blue, it stopped working. It allows a credit card to be input at checkout and once submitted, the little circle spins but nothing else happens. I disconnected from Square and re-connected. This did not help. We use a checkout plugin CheckoutWC. I disabled this and tried and it still does not work. Any help would be appreciated! System status below. * Thanks Dave * ``` ### WordPress Environment ### WordPress address (URL): https://vitaflowsport.com Site address (URL): https://vitaflowsport.com WC Version: 4.3.3 REST API Version: ✔ 1.0.10 WC Blocks Version: ✔ 2.7.3 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.3.1 Log Directory Writable: ✔ WP Version: 5.5 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache PHP Version: 7.3.20 PHP Post Max Size: 128 MB PHP Time Limit: 300 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1g-fips SUHOSIN Installed: – MySQL Version: 5.7.25-28-log Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.3.3 WC Database Prefix: wpug_ Total Database Size: 65.54MB Database Data Size: 56.26MB Database Index Size: 9.28MB 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+ Engine InnoDB wpug_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpug_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpug_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 228 blocks: 19 custom_css: 2 jetpack_migration: 2 jp_img_sitemap: 3 jp_sitemap: 3 jp_sitemap_master: 3 nav_menu_item: 21 page: 47 post: 30 product: 22 product_variation: 18 revision: 11 shop_coupon: 147 shop_order: 407 shop_order_refund: 5 sidebar: 2 store_locator: 2 woo_discount: 1 wpcf7_contact_form: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (33) ### Query Monitor: by John Blackbourn – 3.6.1 Akismet Anti-Spam: by Automattic – 4.1.6 CheckoutWC: by Objectiv – 3.7.4 Contact Form 7: by Takayuki Miyoshi – 5.2.1 Contact Form CFDB7: by Arshid – 1.2.4.11 Invisible reCaptcha: by Mihai Chelaru – 1.2.3 Jetpack by WordPress.com: by Automattic – 8.8.2 Nextend Social Login: by Nextendweb – 3.0.24 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by Automattic – 1.24.0 – Installed version not tested with active version of WooCommerce 4.3.3 WooCommerce - ShipStation Integration: by WooCommerce – 4.1.37 – Installed version not tested with active version of WooCommerce 4.3.3 WooCommerce Simple Storewide Sale: by wpgenie – 1.1.6 – Installed version not tested with active version of WooCommerce 4.3.3 WooCommerce Smart Coupons: by StoreApps – 4.7.6 – Installed version not tested with active version of WooCommerce 4.3.3 WooCommerce Square: by WooCommerce – 2.1.6 WooCommerce Subscriptions: by WooCommerce – 3.0.4 – Installed version not tested with active version of WooCommerce 4.3.3 WooCommerce Tab Manager: by SkyVerge – 1.12.2 – Installed version not tested with active version of WooCommerce 4.3.3 WooCommerce URL Coupons: by SkyVerge – 2.9.4 – Installed version not tested with active version of WooCommerce 4.3.3 WooCommerce: by Automattic – 4.3.3 WooCrack Updater Plugin: by WooCrack.com – 1.6 Wordfence Security: by Wordfence – 7.4.10 WP Mail SMTP: by WPForms – 2.2.1 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.1.2 Yotpo Social Reviews for Woocommerce: by Yotpo – 1.1.8 – Installed version not tested with active version of WooCommerce 4.3.3 ### Inactive Plugins (28) ### AffiliateWP: by Sandhills Development LLC – 2.5.4 AffiliateWP - Affiliate Forms For Ninja Forms: by Pippin Williamson and Andrew Munro – 1.1.12 AffiliateWP - Custom Affiliate Slugs: by Pippin Williamson and Andrew Munro – 1.0.2 AffiliateWP - Lifetime Commissions: by AffiliateWP – 1.3.2 AffiliateWP - Tiered Rates: by AffiliateWP – 1.1.2 Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.20 Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 6.2.2 Locatoraid: by plainware.com – 3.8.4 Mailchimp for WooCommerce: by Mailchimp – 2.4.5 Ninja Forms: by Saturday Drive – 3.4.25 Ninja Forms - Addon Manager: by The WP Ninjas – 3.0.13 Ninja Forms - Layout & Styles: by The WP Ninjas – 3.0.28 Ninja Forms - Multi-Part Forms: by The WP Ninjas – 3.0.26 Ninja Forms reCAPTCHA: by Aman Saini – 1.2.5 Printful Integration for WooCommerce: by Printful – 2.1.13 Rank Math SEO: by Rank Math – 1.0.47 Rewards and Referrals By Swell: by Swell – 1.3.0 – Installed version not tested with active version of WooCommerce 4.3.3 Simple Google reCAPTCHA: by Michal Novák – 3.7 Users by Date Registered: by Sébastien Dumont – 1.0.7 User Switching: by John Blackbourn & contributors – 1.5.5 WooCommerce Role Based Methods: by WPBackOffice – 2.4.2 – Installed version not tested with active version of WooCommerce 4.3.3 WooCommerce Wholesale Lead Capture: by Rymera Web Co – 1.14.3 – Installed version not tested with active version of WooCommerce 4.3.3 WooCommerce Wholesale Order Form: by Rymera Web Co – 1.15.5 – Installed version not tested with active version of WooCommerce 4.3.3 WooCommerce Wholesale Prices: by Rymera Web Co – 1.11.11 WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.24 – Installed version not tested with active version of WooCommerce 4.3.3 WooSidebars: by WooCommerce – 1.4.5 WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 1.4.3 WP Rocket: by WP Media – 3.6.0.3 ### Dropin Plugins (3) ### advanced-cache.php: advanced-cache.php db.php: Query Monitor Database Class object-cache.php: Memcached ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ❌ Page not set Cart: #71 - /shopping-cart/ Checkout: #72 - /checkout/ My account: #73 - /my-account/ Terms and conditions: #674 - /legal-and-policy/terms-conditions/ ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.12.0 Parent Theme Author URL: http://www.uxthemes.com/ WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome-child/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome-child/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome-child/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-product_cat.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome-child/woocommerce/loop/orderby.php flatsome/woocommerce/loop/pagination.php flatsome-child/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://vitaflowsport.com Subscription Statuses: – WooCommerce Account Connected: ❌ No Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: United States (US) — Florida ### Payment Gateway Support ### Square: products card_types customer_decline_messages payment_form authorization charge charge-virtual capture_charge refunds voids customer_id tokenization add_payment_method token_editor subscriptions subscription_suspension subscription_cancellation subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change_customer subscription_payment_method_change_admin ### Square ### Environment: Production Tokenization Enabled: ✔ Debug Mode: Off ### WooCommerce Customer/Order/Coupon Export ### Automated exports: 0 Custom formats: 0 Next export: Not scheduled ### Action Scheduler ### Complete: 453 Oldest: 2020-07-17 10:04:40 -0700 Newest: 2020-08-17 08:36:20 -0700 Failed: 6 Oldest: 2019-10-31 16:16:03 -0700 Newest: 2019-10-31 21:55:29 -0700 Pending: 8 Oldest: 2020-08-18 05:32:33 -0700 Newest: 2020-08-24 08:35:45 -0700 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-is-not-processing%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * Thread Starter [vitaflowsport](https://wordpress.org/support/users/vitaflowsport/) * (@vitaflowsport) * [5 years, 9 months ago](https://wordpress.org/support/topic/payment-is-not-processing/#post-13269928) * HI again. * Also, I have the logging ticked for the square plugin. I have checked the logs and there is no error showing. * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [5 years, 9 months ago](https://wordpress.org/support/topic/payment-is-not-processing/#post-13270388) * Hi there [@vitaflowsport](https://wordpress.org/support/users/vitaflowsport/), * Thanks for reaching out! * There are several things to check here: * – make sure logging is enabled in WooCommerce > Settings > Payments > Square. Log file for Square payments will be called `square_credit_card` in WooCommerce > Status > Logs. Can you please try again and see what becomes available for your test order? Please remove any sensitive information from logs and use pastebin. com to paste them here. * – before placing your test order, make sure to open Chrome Dev Tools > go to Network tab. Now place a test order and check both the Console and Network tab for errors. Can you share a screenshot of both? I recommend [https://snipboard.io/](https://snipboard.io/) for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply. * Looking forward to hearing back from you! * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [5 years, 9 months ago](https://wordpress.org/support/topic/payment-is-not-processing/#post-13303884) * Hi there [@vitaflowsport](https://wordpress.org/support/users/vitaflowsport/), * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Payment is Not Processing’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) ## Tags * [credit card](https://wordpress.org/support/topic-tag/credit-card/) * [Squareup](https://wordpress.org/support/topic-tag/squareup/) * 3 replies * 2 participants * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/payment-is-not-processing/#post-13303884) * Status: resolved