Title: Payment Issues
Last modified: October 23, 2020

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# Payment Issues

 *  Resolved [bootsnbourbon](https://wordpress.org/support/users/bootsnbourbon/)
 * (@bootsnbourbon)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/payment-issues-5/)
 * Hello there,
 * I am having issues with all payments failing, whether in test mode or live mode.
 * I have completed the setup wizard, and have got green ticks for everything, showing
   that everything is healthy, however the payments just don’t go through.
 * Please can you help me to fix this issue?
 * I’ve noticed that my live modes and test modes are connected to different accounts,
   even though when I go to the setup screen, I am logged into stripe with the same
   email address..
 * Also, is there anyway to style the popup donation form? I’d like to change the
   colour of the “pay now” button, and the grey background too.
 * Kind Regards,
    Christopher Tutton
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-issues-5%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Tip Jar WP](https://wordpress.org/support/users/tipjarwp/)
 * (@tipjarwp)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/payment-issues-5/#post-13575825)
 * Hey there,
 * The first thing I would recommend is disconnecting from Stripe in both live and
   test mode, which you can do in your WordPress dashboard under “Tip Jar WP” > “
   Stripe Settings”.
 * Once both are disconnected, reconnect both again.
 * Then try processing a test payment with Test Mode enabled (under “Tip Jar WP”
   > “Stripe Settings” > “Test Mode”.
 * You can use this test card:
 * 4242424242424242
    12/34 123
 * If that doesn’t fix it, try temporarily deactivating all 3rd party plugins, just
   to see if one is causing a conflict.
 * If that still doesn’t allow payments to go through, email us at [support@tipjarwp.com](https://wordpress.org/support/topic/payment-issues-5/support@tipjarwp.com?output_format=md)
   and we can log into your site to help find what might be going wrong there.
 *  Thread Starter [bootsnbourbon](https://wordpress.org/support/users/bootsnbourbon/)
 * (@bootsnbourbon)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/payment-issues-5/#post-13575848)
 * Hello,
 * Thank you. I’ll try this tonight.
 * Does it matter what address or name I use for the test card?
 * Regards,
    Chris
 *  Plugin Author [Tip Jar WP](https://wordpress.org/support/users/tipjarwp/)
 * (@tipjarwp)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/payment-issues-5/#post-13693092)
 * Just wanting to follow up here to share the problem and solution. The issue was
   that an apostrophe was included for the card statement descriptor, but apostrophes
   cannot be accepted by Stripe for card statement descriptors.
 * For anyone else experience this today, the solution is to make sure your statement
   descriptor does not have an apostrophe. In the next update to Tip Jar WP, it 
   will automatically strip out any characters that Stripe does not accept for the
   card statement descriptor.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Payment Issues’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Tip Jar WP](https://wordpress.org/support/users/tipjarwp/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/payment-issues-5/#post-13693092)
 * Status: resolved