Title: Payment issues
Last modified: February 7, 2021

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# Payment issues

 *  Resolved [manali77](https://wordpress.org/support/users/manali77/)
 * (@manali77)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-issues-6/)
 * A customer ordered from the platform he got a confirmation mail and later the
   order was cancelled and only on website
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-issues-6%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/payment-issues-6/#post-14034210)
 * Hi [@manali77](https://wordpress.org/support/users/manali77/),
 * Have you checked the order notes for the specific order to see the events leading
   to the order cancellation?
 * Note that if you have a Hold Stock timeout (in WooCommerce → Settings → Products
   → Inventory), an order with a pending status will be canceled once the timeout
   is reached but payment has not been received.
 * For reference, kindly check this [inventory options documentation](https://docs.woocommerce.com/document/configuring-woocommerce-settings/#products-inventory-options).
 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/payment-issues-6/#post-14095667)
 * Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as 
   resolved. Hopefully, the above info was useful!
 * If you have further questions, please feel free to open a new topic.
 * Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Payment issues’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/payment-issues-6/#post-14095667)
 * Status: resolved