Hi @davidgimenez,
Thank you for reaching out.
I understand you’re having trouble with the payment gateway not appearing on your website.
Did you already have a chance to take a look at the troubleshooting steps from our guide here?
In the meantime, please share with us your system status report, which you can find via WooCommerce > Status > Get system report > Copy for support.
Looking forward to hearing back from you.
Hello, thanks for answering. I wrote to you by email if you can check.
Hi @davidgimenez,
Hello, thanks for answering. I wrote to you by email if you can check.
While I’m unsure what email you really used to communicate with us, I would like to clarify that we mainly offer support for our plugins on this forum and not via email.
I hope this clears any confusion.
I already got the plugin to work but I found some errors with the card image in the new order emails, the payment method image is broken and when the order fails, the image in WooCommerce payment method orders also shows html code instead of an image. I would need an email to send you screenshots and I also saw a bug, the fields where the card details are added to pay are too small.
I need the card capos to look like this: https://prnt.sc/JJDdv5yCLEeW and not like this: https://prnt.sc/PGCzLjgpTZxO
Hi @davidgimenez,
I already got the plugin to work
Glad to hear that it got to work as expected.
I found some errors with the card image in the new order emails, the payment method image is broken and when the order fails, the image in WooCommerce payment method orders also shows html code instead of an image.
In order to have a better visual understanding on this issue please share a screenshot of how the errors look like. I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
Looking forward to hearing back from you.
The new order email looks like this: https://prnt.sc/uwuPa9oxM8Ua and in woocommerce in failed orders it looks like this: https://prnt.sc/ywS7jAHsVQCD
I also need a hook to hide the options to pay with Google Pay and Apple Pay on the payment page so I can move them to the page where I need those buttons to be displayed because they are currently displayed incorrectly.
Hi there,
Thank you for sharing the screenshot! I can see that the image is not appearing correctly, and it seems like broken images or HTML code are showing in the order email. Just to clarify, did this issue start after activating the WooPayments plugin, or were you experiencing it before installing the plugin as well?
If the issue began after activating WooPayments, could you please try the following steps:
- Deactivate all other plugins except WooPayments and WooCommerce.
- Check if the issue persists.
This will help us determine if there is a conflict with another plugin.
Additionally, I recommend running a conflict test to identify whether the issue is caused by a plugin or theme setting. For detailed instructions on how to perform a conflict test, you can refer to this article:
How to Test for Conflicts.
Regarding hiding the payment buttons:
By default, you can select where to display the Google Pay (GPay) and Apple Pay buttons. To configure this, go to:
WooCommerce → Settings → Payments → WooPayments.
Scroll down the page and click the Manage button next to the GPay and Apple Pay options. From there, you can specify the pages where these buttons should appear.
If the buttons are not appearing correctly, could you please provide more details about the specific issue you’re facing with them? This will help us troubleshoot further.
Looking forward to your response!
Hello, the problem with emails and orders in WooCommerce started with your plugin. If I receive payment with another gateway, it is displayed perfectly. Therefore, the problem is with your plugin. There are no conflicts because I tested everything before I contacted you. And I don’t want to hide the buttons to pay with the mobile phone. I want to be able to move them from the place where they are displayed because they are not displayed correctly. I need a hook to remove them and another one to call them in another place.
Zee
(@doublezed2)
Hello davidgimenez,
Thank you for your reply.
I understand that your initial issue was “Payment method does not appear”.
This has been resolved so I suggest you create a new topic about the new problems.
I appreciate your cooperation. 🙂
Best regards.
